UNIX, Linux, Solaris, and Apple Mac OS X Support

For small and midsize companies in Ontario California, Progent offers support for computer systems based on UNIX or Linux or for environments that include a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity issues, plus the services of CISSP and CISM-accredited security engineers to handle advanced security design and disaster recovery planning.

Progent's online support services offer excellent leverage because they have the real-world background and the sophisticated tools to solve the majority of information system problems rapidly. This reduces direct expenses because solutions require fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization benefits even more in indirect costs by reducing or avoiding system outages and related losses stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted management.

Progent's pricing model for online help is designed to get the most out of your network support investment. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the services that you receive. In contrast to many remote support firms, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing save you from situations where fast solutions manage to turn into major invoices. Progent's skill at handling technical issues quickly translates into your company spending less cash.

Progent's Online Service Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven methodologies which ensure the maximum level of efficiency for online help and troubleshooting for small business IT systems. Progent offers protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access permits the staff of Progent's Technical Response Center to communicate with your company's environment without breaching network security.

Progent's highly evolved customer support reporting application stores detailed records for the support that Progent's customers have been provided. Progent's team consultants have access to the history of assistance rendered to every client by every Progent engineer. This archive of problems and solutions is structured as a readily exploitable internal database that enables Progent's online technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft permit access to other massive support knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's online service specialists are able to arrive at the most efficient solutions quickly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone support in Ontario California or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.

Online Network Support Services Available from Progent
Progent's online support experts have advanced credentials in an extensive set of disciplines. This wide range of technical skills permits Progent's consultants to tackle virtually any emergency likely to crop up in a small company network. Credentials held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, CCDA and CCDP.

To help clients with multi-platform environments, Progent also provides the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online services provided by Progent to customers in Ontario include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide array of information technology including network architecture, email solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and simplified management, and transitioning from older systems to current Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical issues promotes quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support expense.

  Progent's UNIX/Linux support engineers can provide emergency remote help for diagnosing problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Important Linux variants for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert credential is the highest recognition for network engineers, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to resolve even the most stubborn issues associated with network infrastructure planning, integration, management, security, and problem solving. Cisco CCIEs work closely with Cisco's in-house product support engineers in isolating problems with IOS Software network management tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep experience enables them to fix even the most intractable problems quickly. In many instances, less seasoned service providers can wrestle for hours or even days with the same problems that a Cisco CCIE can fix in minutes. Few support providers make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent offers fast telephone access to a Cisco authorized CCIE so you can get immediate support for complex network issues that are impacting business efficiency but are not within the experience of your regular IT support resources. Progent's CCIE support experts can communicate with your environment using the latest on-line troubleshooting technology to provide efficient, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN technology.

• Authorized MS Windows Expertise
  Progent's Microsoft-premier remote support experts offer computer problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help you with a wide variety of platform support including Microsoft Windows Server 2022 planning and migration support, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online planning, Small Business Server support, and Windows Essentials migration and cloud integration.

  Progent also can deliver a full array of remote PC desktop support services such as Microsoft Windows 11 migration and designing and implementing Microsoft 365 cloud environments for Windows desktops.

• CISSP, ISSAP, and CISM Certified System Security Consultants
  Progent's qualified CISSP, ISSAP, and CISM security engineers offer a range of system protection solutions that can enhance the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or help your company to recuperate rapidly after a serious penetration. Security solutions available from Progent cover thorough network security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; setting up firewalls; establishing secure techniques for off-site and mobile connectivity; guarding your messaging system against viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online consulting services to help companies of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize on-premises resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.

• Help Desk Services
  Progent's Help Desk programs for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk services are designed for small businesses who lack the resources to create an internal Help Desk but who require quick response from an effective Help Desk with proficient telephone support as well as the technical depth to escalate complex problems to advanced engineers.

  Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.

  Progent's Help Desk Call Center consulting support can aid you in building an efficient new Help Desk Call Center or enhancing your current one, identifying or modifying Help Desk Call Center application software to meet the special needs of your business, or adding temporary phone support staff to reinforce your internal Help Desk team during unusually busy scenarios such as software migrations, mass upgrades, or rolling out brand new business software.

  Progent's Help Desk team of experienced network experts gives your workers in Ontario California fast contact with a dependable network service group with extensive background offering telephone-based consulting and online diagnostics for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a solid contributor to company success, and Progent's aim is to solve and not just document technical problems.

• Applications Support: Training, Development, and Integration
  Progent's Applications Experts Team can supply phone-based advanced engineering support and training in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Word, and Office Excel. To read more about Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

  Progent's Mac consultants can nurture the creative aspect of Mac computing by delivering remote consulting support and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific projects like capturing or digitizing audio or video or integrating an audio/video production studio.

  Remote Network Monitoring Services
  Progent can provide businesses in Ontario California online network monitoring services based on MS System Center Operations Manager network monitoring, customized by Progent for your environment so your computer support is proactive and automated. By anticipating possible issues before they expand into network outages, proactive monitoring can minimize stressful and expensive information system breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems based on a mix of operating systems.

Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.