Wireless Consulting

Consulting Support Services for BlackBerry Solutions
BlackBerry mobile PDAs were at one time one of the most popular products for achieving mobile connectivity to messaging, calendars, web programs, and other vital business information. Progent can provide Ontario, California businesses the expertise of BlackBerry-premier professionals who can assist businesses to maintain their BlackBerry deployments or transition efficiently to a current smartphone platform.

As the complexity of small business IT technology has increased, and as the need for enterprise-class protection, reliability, and recoverability has grown to be the norm for companies of any size, effective integration and support of BlackBerry technology has become increasingly difficult. To deal with issues like data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging servers and company databases, small organizations frequently turn to external consulting firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can assist small organizations to design, manage, and troubleshoot BlackBerry-based solutions affordably and efficiently, eliminating the need for an in-house BlackBerry technology expert and lowering the cost and stress of supporting mobile work groups. Progent's BlackBerry engineers have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, coupled with Progent's proven online support capabilities, gives small companies an economical alternative for incorporating BlackBerry products productively into their IT network.

Progent's experts can help your company with SQL Server 2019 integration support, SQL Server 2016 management support, and Microsoft Exchange Server setup so that your data and email infrastructure function optimally with BlackBerry BES Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft technology, configure easy-to-use administration tools so you can track and control BlackBerry devices across your business, recommend security policies that are right for your company, customize wireless applications, and ensure that your network infrastructure is properly configured to handle your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your regular backup processes so that it can be restored rapidly and safely.

Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.

Consulting and Technical Support Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of RIM BlackBerry devices, offering a centralized platform for controlling critical tasks such as device deployment, updates, and deactivation and offering a solid infrastructure for data protection and fault tolerance. BlackBerry BES Server supports seamless communication between Microsoft Exchange Server, Novell GroupWise, or Domino email platforms and BlackBerry users and allows remote synchronization.

BlackBerry Enterprise Server includes a variety of data protection capabilities beginning with advanced encryption of messages sent between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple DES. BES Server also allows excellent flexibility in adjusting levels of protection to match the special needs of your network. Progent's BlackBerry certified engineers can help you to select powerful security features and enable them wirelessly. Examples of these over-the-air selectable security settings are:

• Disable a BlackBerry smartphone
• Erase data from a lost BlackBerry device
• Lock out Bluetooth functionality
• Activate built-in defenses against malware

BlackBerry Enterprise Server also provides flexibility in selecting mechanisms to keep mobile users from loading or running unsecure or unauthorized programs. Progent can assist you to choose protective techniques such as:

• Specify precisely what applications are allowed on the device
• Block external software from using persistent memory on the BlackBerry smartphone
• Select what functions third-party programs can use on the smartphone
• Limit the kinds of access external software running on the BlackBerry smartphone can establish
• Block all third-party programs from being loaded or run on the smartphone

Expert RIM BlackBerry Consulting and Technical Support Available Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are available online to deliver expert technical help to companies in the Ontario region or throughout California. Progent's experienced remote consulting experts have helped IT organizations resolve computer issues and reduce IT service costs in every state in the U.S. and built a large base of satisfied clients. (See Progent's client testimonials.)

Progent offers remote consulting support for a broad selection of technologies related to BlackBerry software and devices including synchronization, configuration with Microsoft Exchange, setting up BlackBerry BES Server, and improving mobile security. Important RIM BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can assist you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures including troubleshooting enterprise activation issues, registering and deleting BlackBerry device clients, setting activation passwords, configuring wireless software loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry engineers can also show you how to operate management software like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and utilizing WiFi for enterprise activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise system and help you to define and install appropriate security configurations.

Progent's certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Microsoft Exchange architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry engineer offers expertise in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can assist you to install and remove BlackBerry smartphone users on Microsoft Exchange and Windows Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and maintain storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, implement push and pull access control lists, manage Microsoft Exchange data flow, create, update, and apply WLAN and VPN configuration sets, implement SNMP traps, and generate reports to summarize SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry technology in a variety of settings that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, install, validate, troubleshoot, and produce documentation for a wireless environment built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and network needs assessment, solution architecture, deployment strategy and execution, performance tuning, configuration of a fault-tolerant architecture, information backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to design a mobile wireless system that meets your IT budget and aligns with your business plans. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to support a BlackBerry Enterprise Server, assist your organization to decide which administration model and physical components meet your needs, and analyze your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make smart decisions concerning options for software versions, server hardware and mass storage, network architecture, and application set up.

To maximize network security, Progent's BlackBerry-certified consultant can help your company to select and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-premier security engineers to perform network-wide security vulnerability and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

Contact Progent for Support from a RIM BlackBerry-Certified Expert
If you wish to contact Progent about technical expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.