UNIX, Linux, Solaris, and Apple Mac OS X Remote Consulting for

For small businesses in Omaha Nebraska, Progent provides technical support for networks powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex infrastructure problems, as well as the assistance of CISSP and CISM-certified security consultants to help with advanced security architecture and business continuity preparedness.

Progent's remote support engineers represent excellent leverage because they have the practical experience and the sophisticated technology to resolve most network problems rapidly. Efficient support reduces immediate expenses because service calls require fewer billable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your organization saves additionally in indirect expenses by reducing or avoiding system outages and related costs due to business disruption, upset customers and vendors, idle employees, and distracted management.

Progent's billing policy for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the support that you receive. Unlike typical online support companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing avoid scenarios where fast repairs manage to turn into substantial bills. Progent's skill at solving technical issues quickly results in your company spending less money.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven processes which promote the highest degree of efficiency for remote technical support and troubleshooting for small and midsize company IT systems. Progent provides protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the experts of Progent's online support team to connect to your computer system without violating network security.

Progent's highly evolved customer support reporting system stores extensive histories of all support that Progent's customers have been provided. Progent's staff consultants have access to the details of all help delivered to every Progent customer by any Progent consultant. This database of trouble tickets and responses is structured as an easily accessible proprietary database that enables Progent's remote technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft permit access to additional vast technical knowledge bases and permit quick response from vendors' in-house product engineers so Progent's online service experts can determine optimal solutions promptly.

Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Omaha Nebraska or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network help, visit Immediate Emergency Support.

Phone-based Technical Services Provided by Progent
Progent's remote support experts offer certified skills in a comprehensive array of disciplines. This breadth of capability allows Progent's engineers to tackle virtually any problem likely to crop up in a small or midsize business network. Certificates awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Associate.

To help customers with mixed-OS environments, Progent also provides access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based support services available from Progent to clients in Omaha include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a wide spectrum of computer technology such as system architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware economization and easy administration, and migration from older systems to current Windows or Linux solutions. Progent's group-based methodology for solving network issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.

  Progent's UNIX and Linux support engineers can provide emergency remote assistance for diagnosing problems affecting UNIX/Linux systems powered by popular variants of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Important Linux platforms for which Progent can provide expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco CCIE for High-level Network Problem Solving
  The Cisco CCIE credential is the highest accreditation for network infrastructure consultants, and validates a person's networking skills at the expert level. Cisco qualified CCIEs can deal with even the most difficult problems occurring in network infrastructure planning, deployment, management, protection, and repair. CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with IOS network management utilities and developing alternate approaches or identifying program updates. CCIEs are an excellent cost-effectiveness because their broad experience allows them to fix even the most complex problems rapidly. In many instances, less experienced service providers can wrestle for hours or days with the same tasks that a CCIE can resolve in minutes. Few consulting providers make Cisco CCIEs accessible to help small and medium sized companies. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can receive immediate assistance for severe network issues that are hurting business efficiency but are not within the comfort zone of your local IT maintenance providers. Progent's CCIE consultants can communicate with your network by means of the latest on-line troubleshooting tools in order to provide fast, secure, and affordable analysis and remediation. Progent's CCIEs can provide assistance with all of Cisco's market leading family of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN technology.

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-expert remote service experts can deliver network troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can assist you with a broad range of technology support services such as Windows Server 2022 planning and integration support, Windows Server 2019 consulting, Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid integration expertise, SharePoint 2019 planning and configuration, Microsoft Teams planning and integration, Skype for Business Server migration consulting, Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a full array of remote PC desktop support such as Microsoft Windows 11 migration support and planning and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISSP and ISSAP Certified System Security Specialists
  Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of security services to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to recover quickly after a serious penetration. Security consulting services offered by Progent cover thorough security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recovery from malicious assaults; setting up firewalls; establishing secure mechanisms for off-site and mobile connectivity; securing your messaging system against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced remote consulting to help organizations of any size connect their networks with leading public clouds including Azure and Amazon AWS. Progent can assist your IT team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.

• Call Center Support
  Progent's Help Desk programs for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Call Center support services are intended for smaller organizations who don't have the resources to assemble and manage an in-house Help Desk but who require quick response from an efficient Help Desk with professional telephone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

  Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and reporting.

  Progent's Call Center consulting expertise can assist you in establishing an efficient new Call Center or enhancing your existing one, selecting or modifying Help Desk software products to meet the unique demands of your business, or adding temporary phone support personnel to reinforce your internal Call Center team to handle high-demand events such as software migrations, mass upgrades, or installing new applications.

  Progent's Help Desk Call Center staff of veteran information technology consultants offers your computer users in Omaha Nebraska fast assistance from a dependable network service group with extensive background offering phone consulting and online diagnostics for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk the reputation as a significant contributor to company productivity, and Progent's goal is to solve rather than simply report technical problems.

• Applications Support: Education, Custom Development, and Problem Solving
  Progent's Applications Experts Team provides remote and in-depth engineering support and education in specific application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Word, and Office Excel. For more about Progent's consulting, programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

  Progent's Mac experts can promote the imaginative facets of Apple Mac systems by providing phone-based consulting support and training in graphics, sound, and video. Progent's support professionals offer assistance in a range of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects like capturing or digitizing audio or video or establishing an audio/video post production studio.

  Online Network Monitoring Support
  Progent can provide companies in Omaha Nebraska online computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring, enhanced by Progent to fit your business so your network support is proactive and automated. By detecting looming trouble spots before they result in full-scale emergencies, system monitoring can avoid disruptive and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks based on a variety of platforms.

Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.