Fast and Affordable Remote Support for Lincoln Nebraska Computer Systems
Fast Remote Consulting for Lincoln NetworksFor organizations located in Lincoln Nebraska, Progent offers online support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, plus the assistance of CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic jobs.

Progent's online support experts offer excellent value due to the fact that they have the practical experience and are equipped with the advanced technology necessary to resolve most network issues rapidly. This reduces direct expenses since service calls use up minimal billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more in incidental expenses by minimizing or avoiding system outages and associated losses resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote technical support expertise is particularly important in environments that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you pay only for the support that you actually get. In contrast to typical remote service companies, Progent requires no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for pricing save you from scenarios where quick repairs manage to turn into major tabs. Progent's penchant for disposing of problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of customized technologies and field-tested methodologies which permit the maximum degree of efficiency for remote engineering help and repair for information systems of any size. Progent's online support team can link to your environment remotely without compromising network security.

Progent's powerful technical support reporting application maintains comprehensive histories for the service that Progent's customers have received. Progent's authorized engineers have access to the specifics of services provided to each Progent client by every Progent engineer. This archive of issues and solutions is structured as a quickly exploitable internal knowledge base that enables Progent's remote support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close relationships with major technology companies such as Cisco and Microsoft open up additional massive support knowledge bases and allow fast access to manufacturers' in-house engineering staff so Progent's online consulting specialists can find the best solutions promptly.

Remote support available from Progent to companies in Lincoln Nebraska include:

Progent's ProSight Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, subscription-based services designed to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all key aspects of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it feasible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to achieve advanced IT resilience. Progent takes care of the daily monitoring and management for you, so your network expands readily without holding you back. For an affordable and predictable monthly subscription, Progent's experienced IT group can be your dependable technology safety net. Basic packages include remote monitoring and management (RMM), security, monthly patching, and documentation. As your requirements grow, you can add low-cost subscriptions to best-in-class solutions such as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your Progent consultant so that any potential problems can be addressed before they can impact your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your client-server infrastructure by offering an environment for streamlining common time-consuming jobs. These include health checking, patch management, automated remediation, endpoint deployment, backup and recovery, A/V response, remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alert to your specified IT management staff and your assigned Progent consultant so emerging problems can be fixed before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time management reporting tools created to work with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup product vendors to create ProSight Data Protection Services, a portfolio of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup operations and enable non-disruptive backup and fast restoration of critical files, applications, system images, plus virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to deliver web-based control and comprehensive security for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Google Android, and other personal devices. With 2FA, when you sign into a secured application and give your password you are asked to verify who you are on a unit that only you have and that uses a separate network channel. A wide selection of out-of-band devices can be used for this added form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may register multiple verification devices. To find out more about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Help Desk: Outsourced and Shared Call Center Services
    Progent's Co-managed Service Desk provides a smooth extension of your in-house support team. Client access to the Help Desk, delivery of support services, escalation, ticket generation and updates, performance metrics, and management of the service database are consistent whether issues are resolved by your in-house support staff, by Progent's team, or by a combination. Your business has unrestricted versatility to extend or reduce your share of IT support activity as needed. Progent takes care of initial installation and provisioning of the professional services automation (PSA) software as well as documentation, validation and training. For more information about ProSight Co-Managed Help Desk, go to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. Besides optimizing the security and reliability of your computer network, Progent's software/firmware update management services allow your in-house IT team to concentrate on more strategic projects and activities that derive maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Billing charges for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology enables customers to complete major projects within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or revamping your existing one, evaluating or enhancing Help Desk software to handle the special demands of your company, or providing temporary phone support personnel to work with your existing Call Center resources to deal with demanding events like software transitions, major upgrades, or rolling out brand new business software.

    Progent's Call Center staff of veteran information technology experts offers your workers in Lincoln Nebraska rapid contact with a dependable support resource with substantial experience providing telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk the reputation as a crucial enabler of business performance, and Progent's intent is to solve and not simply record technical issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Team offers phone-based and in-depth engineering support and education in key business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft applications including CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more about Progent's expertise, customization, and education offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer world-class online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center2, expand or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Lincoln Nebraska remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can tune SCOM to accommodate your business so your network maintenance is proactive rather than reactive. By exposing possible issues before they grow into downtime, proactive monitoring can avoid stressful and costly information system crises. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or networks that support a variety of OS platforms.
How Your Lincoln Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Lincoln Nebraska, Progent's phone-based network support specialists can provide effective and economical system support the moment your business needs it. More than two decades of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to fix IT problems quickly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Lincoln organization has a local independent consultant or maintains a full time IT staff that can handle common network issues, Progent's Microsoft certified consultants can provide a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the time or the experience to fix unexpected network emergencies or particularly challenging integration projects.

Advantages of Progent's IT Support for Offices in Lincoln Nebraska
Progent's online technical help services allow your Lincoln business to experience the advantages of timely, enterprise-class network support without the expense of maintaining a full-time IT organization. Your information system will derive added business worth by becoming increasingly reliable, productive, and secure. Benefits to your company include:

  • Convenient virtual expansion of your local IT resources
    With most organizations in Lincoln Nebraska, local network support resources, whether represented by independent consultants or an internal IT staff, can resolve typical technical issues. On the other hand, serious problems may strike when your regular support personnel are overstretched or absent, and some problems may involve IT products that is unfamiliar to your onsite support technicians. In these cases, Progent's online support professionals offer a convenient, fast, and budget-friendly way to augment your regular resources and to convey valuable knowledge to improve your capability to deal with future issues in-house.

  • Less Reliance on Individual Consultants
    For network support, smaller offices commonly rely on independent freelance service providers. Although independent consultants carry smaller overhead than larger support organizations and can often charge marginally less, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the absence of fallback personnel may force your business to go without help during an IT crisis. As your network grows, system unavailability and problems with vital software become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a ready source of reserve support expertise to make sure your IT system is always up and running.

  • Create a Solid Basis for Seamless Expansion
    Businesses often begin with an IT architecture implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes often get thrown onto a weak foundation. When a network grows, reliability and expandability issues can hinder the productivity of the business. Such badly built environments need careful analysis, smart strategic planning, and wide IT expertise to upgrade to a network infrastructure able to deliver the stable foundation to handle current business demands and simplify downstream expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller businesses require guidance and technical education to navigate through an ever more complex maze of technology options capable of accelerating business growth and improving productivity. They hardly need a computer engineer who is attempting to resell a specific vendor's technology. IT support and product selling can result in a scenario where the proposed solution is built around a profitable technology instead of the true requirements of a business. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align technical expertise with the best needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical background, refined support tools, and understanding of corporate IT allow offices to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry background, at the front lines of network support, performing a broad variety of IT tasks for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This ensures that you get not just expert IT capability, but also a support engineer with field-tested methods for using technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site help by the minute. Consequently, you are billed only for received services. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you won't be tempted to allow less critical problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who provide scant documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every consultant to each client. The practice of documenting and archiving service records results in more effective support and eliminates a variety of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your information network from painful and costly service disruptions.
How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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