Mobile Expertise

Consulting and Technical Support for BlackBerry Environments
BlackBerry wireless smartphones were once one of the most successful solutions for achieving location-independent access to messaging, calendars, web programs, and other critical business data. Progent offers Omaha, Nebraska businesses support from BlackBerry-certified consultants who can assist organizations to maintain their BlackBerry environments or migrate smoothly to a more popular mobile platform.

As the sophistication of small business networks has increased, and as the demand for enterprise-class protection, dependability, and disaster recovery has grown to be the standard for businesses regardless of size, successful deployment and support of BlackBerry solutions has become more difficult. To address areas such as security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and shared databases, small organizations frequently resort to external consulting professionals who offer expertise in BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can assist small businesses to design, administer, and troubleshoot BlackBerry-based solutions economically and efficiently, doing away with the need for an in-house BlackBerry technology specialist and reducing the cost and stress of supporting wireless work groups. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified network security professionals. This breadth of experience, combined with Progent's proven remote service delivery model, gives small companies an affordable solution for integrating RIM BlackBerry products seamlessly into their IT network.

Progent's consultants can help you with SQL Server 2019 integration and development consulting, SQL Server 2016 migration and management support, and Exchange Server 2019 setup so that your database and messaging infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to enable you to track and support BlackBerry smartphones throughout your company, recommend security policies that are right for your company, customize wireless applications, and ensure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry information is included in your scheduled backup procedures in order that it can be recovered rapidly and safely.

Midwest Contact Information:
Progent offers consulting services and onsite technical support throughout the Mid-West.

Integration Expertise for BlackBerry Enterprise Server
RIM's advanced solution for managing big groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This powerful tool allows Microsoft Exchange Server, IBM Lotus Domino, or Groupwise clients to transmit and receive messages that are encrypted during transit to provide optimum security. BES Server also streamlines a wide variety of vital management jobs that span from smartphone configuration and upgrades to mobile security and fault tolerance.

Progent's BlackBerry-certified consultants can show you how to utilize RIM BlackBerry BES Server to do basic tasks such as:

• Deploy and manage applications
• Plan device, application, and policy updates
• Update BlackBerry device software wirelessly
• Manage client settings with BlackBerry's vast library of policies

Progent's BlackBerry-premier engineers can also assist your company to use BlackBerry BES Server to implement key procedures not supported by the entry-level BlackBerry Enterprise Server Express. These tasks include:

• Install and manage BES Server's fault-tolerant infrastructure using virtualization
• Deploy BlackBerry devices wirelessly
• Establish specialized management roles
• Automatically track and report on the integrity of your system

Progent's Remote BlackBerry-premier Support is Fast and Economical
For companies in Omaha, Nebraska who need fast and economical access to an authorized RIM BlackBerry support professional, Progent offers effective remote help from a veteran support team who have provided network solutions to organizations in each state in the United States. (Refer to Progent's customer testimonials.)

Remote support eliminates travel expense and allows consultants to solve problems quickly, so you minimize wasted productivity. Progent's RIM BlackBerry consultants have been awarded accreditations in all BlackBerry solutions and can provide expert support in areas including troubleshooting synchronization problems, setting up BlackBerry Enterprise Server, and designing a protected, high-availability network infrastructure for RIM BlackBerry users. Credentials held and skill sets offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help your company to carry out basic technical functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters and auto-signature, changing user profiles, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your company messaging software. Progent's seasoned service professionals can also assist you to resolve a wide range of problems concerning synchronization, handset detection, email reconciliation, web browsing, mobile connectivity, IM, PC application configuration, and Desktop Redirector.

As a top innovator in providing nationwide online technical assistance for small company IT networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your BlackBerry support costs low and, by solving problems quickly, maximizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge required to install and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can help you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical tasks such as troubleshooting enterprise activation problems, registering and removing BlackBerry device clients, activating passwords, configuring wireless program loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also assist you to use administration tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and utilizing wireless LANs for enterprise activation. Also, Progent can help you understand the function of IT policies in the BlackBerry BES system and help you to define and implement sensible security configurations.

Progent's certified Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Microsoft Exchange Server architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry consultant offers expertise in key areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to add and remove BlackBerry smartphone users on Exchange and Windows Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and manage storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, manage Microsoft Exchange Server data flow, create, update, and assign WLAN and Virtual Private Network configurations, set up SNMP traps, and produce management reports based on SNMP results.

Progent's BlackBerry consultant can support your BlackBerry technology in a number of environments that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, repair, and document a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry include business and technology needs assessment, system architecture, roll-out planning and execution, performance tuning, configuration of a high-availability environment, information backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional objectives and to create a mobile wireless environment that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to support a BlackBerry Enterprise Server, assist you to determine which management approach and hardware products meet your needs, and evaluate your email and messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart decisions about options for software versions, processors and storage, network architecture, and application set up.

To maximize system protection, Progent's BlackBerry-certified expert can help your company to select and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security engineers to perform network-wide security assessment and compliance testing and recommend enhancements to accommodate your BlackBerry solution.

Contact Progent to Get Assistance from a BlackBerry-Certified Professional
To contact Progent about engineering support for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.