Immediate Online Help for Norfolk Virginia Information Networks
Fast Phone Technical Support for Norfolk SystemsFor businesses in Norfolk Virginia, Progent offers remote support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex networking problems, plus the services of CISSP-qualified cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's online support experts offer excellent value because they have the real-world background and are equipped with the advanced technology required to resolve most network problems rapidly. Efficient support reduces direct expenses because service calls require fewer billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization saves even more in indirect expenses by reducing or avoiding network outages and related costs due to business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly important for businesses that rely on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your network support dollar. Progent bills by the minute for phone assistance, so you are billed exclusively for the support that you actually get. In contrast to typical remote service firms, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where fast repairs manage to turn into big tabs. Progent's skill at dealing with problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized tools and proven methodologies which ensure the highest level of efficiency for remote engineering help and repair for IT systems of all sizes. Progent's online support team can connect to your system without breaching corporate security.

Progent's advanced service database application keeps extensive records for the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of services rendered to each Progent customer by every consultant. This database of problems and repairs is stored as an easily retrievable internal database that allows Progent's online support engineers to communicate their knowledge company-wide to make sure that the value of Progent's support grows over time. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and permit priority response from vendors' in-house engineering staff with the result that Progent's remote service specialists can come up with optimal solutions promptly.

Remote technical support services available from Progent to businesses in Norfolk Virginia include:

ProSight Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, subscription-based services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. The ProSight suite of IT management outsourcing services addresses all key facets of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it practical for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to create leading-edge IT resilience. Progent handles the necessary monitoring and maintenance for you, so your network expands readily without becoming an obstacle. For a low and predictable monthly price, Progent's experienced IT group can be your complete technology safety net. Basic packages include remote monitoring and management (RMM), security, automatic monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to best-in-class options like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so all potential problems can be addressed before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for monitoring and managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming tasks. These include health checking, update management, automated remediation, endpoint configuration, backup and recovery, anti-virus defense, remote access, standard and custom scripts, resource inventory, endpoint profile reports, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alert to your specified IT staff and your assigned Progent technical consultant so that emerging problems can be taken care of before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time and in-depth management reporting plug-ins designed to integrate with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services, a portfolio of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your backup operations and enable non-disruptive backup and fast recovery of critical files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or application glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity verification on iOS, Google Android, and other personal devices. With Duo 2FA, whenever you log into a secured online account and give your password you are requested to confirm who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this second form of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register several validation devices. For details about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Call Desk: Outsourced and Shared IT Support Desk Services
    Progent's Shared Service Desk provides a seamless extension of your in-house support team. User access to the Service Desk, provision of technical assistance, escalation, ticket creation and tracking, performance measurement, and maintenance of the support database are consistent whether issues are taken care of by your corporate network support group, by Progent's team, or a mix of the two. You have unrestricted flexibility to extend or reduce your part of support work as required. Progent takes care of initial deployment and provisioning of the professional services PSA software as well as documentation, validation and education. To learn more about ProSight Shared Call Desk, visit ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and affordable solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT network. In addition to optimizing the protection and reliability of your computer network, Progent's software/firmware update management services allow your IT staff to concentrate on line-of-business projects and activities that deliver the highest business value from your information network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special fields of information technology allows clients to execute major initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Call Center consulting expertise can guide you in building an effective new Help Desk or enhancing your current one, identifying or customizing Call Center application software to handle the unique demands of your business, or adding temporary phone support personnel to supplement your in-house Call Center team during unusually busy events such as software migrations, mass updates, or installing new business software.

    Progent's Help Desk Call Center staff of experienced information technology professionals offers your workers in Norfolk Virginia fast communication with an efficient support group with years of experience offering telephone-based support and online repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a major driver of company success, and Progent's aim is to resolve rather than just document IT problems.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts staff can supply remote advanced engineering support and training in key business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more about Progent's expertise, programming, and education services, see Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center2, extend or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Norfolk Virginia online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to fit your environment so your IT support is proactive rather than reactive. By detecting potential issues before they expand into downtime, proactive monitoring can avoid inconvenient and expensive service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or networks that incorporate a variety of platforms.
How Your Norfolk Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Norfolk Virginia, Progent's online network support engineers can deliver expert and economical IT help the instant your company has to have it. Over 20 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to solve computer problems quickly while avoiding the cost and lost productivity that comes with in-person service visits.

Even if your Norfolk company has a regular independent support technician or employs an in-house organization that know how to handle the majority of network issues, Progent's Microsoft certified engineers are available to offer a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to deal with unexpected system emergencies or particularly complicated integration problems.

Features of Progent's Online Network Support for Norfolk Virginia
Progent's online help, Internet-based repair, network security consulting, and system management services give offices in Norfolk Virginia the greatest leverage for your support budget. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk services and network administration, Progent's professionals can deliver your office world class IT support while allowing you to eliminate the expense and hassle of running a large in-house IT staff. Highlights of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical background, refined remote support tools, and familiarity with enterprise networking allow offices to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

How Does Our Company Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

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