UNIX, Linux, Solaris, and Apple Mac OS X Online Emergency Help for

For small and midsize businesses in Norfolk Virginia, Progent offers help for computer systems based on UNIX or Linux or for environments that include a combination of UNIX and Windows platforms. Progent has provided online support to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and disaster recovery planning.

Progent's remote technical support services offer exceptional value due to the fact that they have the real-world background and the sophisticated technology to solve most network issues quickly. This lowers immediate expenses since solutions require fewer billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization saves additionally with indirect expenses by reducing or eliminating network outages and associated costs due to business disruption, disgruntled clients, unproductive employees, and distracted executives.

Progent's billing policy for online help is structured to get the most out of your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are charged only for the services that you receive. Unlike typical online support organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with scenarios where speedy. minor fixes manage to end up as substantial tabs. Progent's skill at dealing with technical issues efficiently results in your company conserving money.

Progent's Remote Service Technologies
Over the years, Progent has refined an array of customized technologies and proven processes which promote the maximum degree of effectiveness for online help and troubleshooting for small and midsize company information systems. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to interface to your network remotely without compromising corporate security.

Progent's highly evolved technical support reporting system maintains comprehensive records of all support that Progent's clients have been provided. Progent's team engineers have access to the records of services rendered to every customer by every engineer. This archive of anomalies and responses is structured as an easily exploitable support database that enables Progent's online support professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft make available additional vast support databases and permit priority response from manufacturers' in-house support staff with the result that Progent's online consulting specialists are able to come up with the best solutions quickly.

Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote services in Norfolk Virginia or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's online network support experts offer advanced credentials in an extensive set of disciplines. This broad range of capability permits Progent's engineers to resolve virtually any crisis that may occur in a small or midsize business network. Credentials held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.

To provide assistance to businesses with mixed-OS networks, Progent also offers the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical support services available from Progent to small businesses in Norfolk include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad array of information technology including network infrastructure, email systems, network and process security, UNIX and Microsoft Windows integration, VMware products for server hardware consolidation and simplified management, and transitioning from older systems to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to solving network issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.

  Progent's UNIX and Linux support engineers can provide emergency remote assistance for analyzing problems within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux platforms for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
  The Cisco CCIE credential is the premier accreditation for networking professionals, and indicates a consultant's technical skills at the master level. Cisco CCIEs know how to handle the most intractable challenges encountered in network infrastructure planning, deployment, maintenance, protection, and repair. Cisco qualified CCIEs work closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs provide exceptional cost-effectiveness because their depth of expertise enables them to resolve even the most intractable problems rapidly. In many cases, less seasoned service providers can struggle for hours or even days with the same problems that a Cisco CCIE can fix in minutes. Few consulting providers make Cisco CCIEs accessible to help small and medium sized companies. Progent can provide fast telephone access to a CCIE so you can receive timely support for complex network problems that are crippling business efficiency but are outside the comfort zone of your regular network support group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of the latest remote troubleshooting tools in order to perform quick, secure, and economical diagnosis and repair. Progent's CCIEs offer consulting for the entire range of Cisco's top-selling selection of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-premier remote support experts offer network repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can assist your company with a wide range of technology support including Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange Server 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid integration consulting services, SharePoint 2019 planning and configuration, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent also can deliver a wide array of online desktop consulting and support services such as Windows 11 migration help and planning and deploying Microsoft 365 cloud environments for Windows desktops.

• CISSP, ISSAP, and CISM Premier System Security Professionals
  Progent's certified CISSP and ISSAP network security consultants offer a range of system protection solutions to improve the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or assist your business to recover rapidly following a serious breach. Security services available from Progent cover thorough network security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm attacks; installing firewalls; building secure mechanisms for off-site and mobile connectivity; defending your messaging system against spam and directory harvest attacks; and managing round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote support to help organizations of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration support services such as Microsoft 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.

• Help Desk Call Center Services
  Progent's Help Desk Call Center support alternatives for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk services are well suited for small companies who don't have the budget to create an internal Call Center but who want fast access to a reliable Help Desk with professional telephone support as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.

  Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the top PSA tool for managing service requests, ticketing, accountability, progress tracking, and metrics.

  Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk or enhancing your existing organization, selecting or customizing Help Desk software products to address the particular needs of your company, or providing occasional phone support staff to supplement your internal Call Center resources to handle demanding events such as software migrations, mass updates, or rolling out new business software.

  Progent's Call Center staff of veteran information technology experts gives your workers in Norfolk Virginia fast assistance from an effective network service group with substantial background delivering telephone-based support and remote diagnostics for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center recognition as a key enabler of company performance, and Progent's goal is to resolve and not merely annotate network issues.

• Applications Support: Training, Development, and Integration
  Progent's Applications Experts Team offers remote and in-depth consulting support and education in special business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, programming, and education for Microsoft applications such as CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To find out more information on Progent's expertise, custom development, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

  Progent's Mac professionals can support the creative components of Mac environments by delivering phone-based consulting support and training in imaging, sound, and video. Progent's consultants can provide assistance in a large selection of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects such as scanning or digitizing audio/video or integrating an audio/video post production lab.

  Remote Network Monitoring Support
  Progent can provide businesses in Norfolk Virginia online computer system monitoring services powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to accommodate your business so that your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they result in network outages, automated monitoring can head off disruptive and expensive network failures. Progent can also use system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems based on a combination of platforms.

Hampton Roads Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Hampton Roads Area.