Mobile Solutions

Consulting and Technical Support for BlackBerry Technology
BlackBerry wireless PDAs were once one of the most popular products for maintaining location-independent connectivity to messaging, calendars, web applications, and other vital business data. Progent can provide New Haven, Connecticut companies the expertise of BlackBerry-premier consultants who can assist companies to maintain existing BlackBerry environments or migrate efficiently to a modern mobile platform.

As the complexity of small business IT technology has increased, and as the need for world-class protection, reliability, and recoverability has grown to be the standard for organizations regardless of size, effective integration and maintenance of RIM BlackBerry technology has grown more challenging. To deal with issues like security, disaster recovery, and synchronization of BlackBerry smartphones with diverse email servers and company databases, small organizations often resort to outside consulting firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-premier engineers who can assist small organizations to plan, administer, and troubleshoot BlackBerry environments affordably and effectively, dispensing with the need for an in-house BlackBerry technology expert and lowering the cost and stress of supporting wireless work groups. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This breadth of knowledge, coupled with Progent's efficient online service delivery model, gives small businesses an affordable solution for incorporating BlackBerry products productively into their information network.

Progent's experts can help you with SQL Server 2019 development support, SQL Server 2016 migration and management consulting, and Exchange Server setup so that your database and email systems work optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft software, configure streamlined administration utilities to help you monitor and control BlackBerry smartphones across your company, recommend security policies that make sense for your company, develop custom mobile software, and ensure that your IT network infrastructure is appropriately configured to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your scheduled backup processes in order that it can be restored rapidly and thoroughly.

Connecticut State Contact Information:
Progent offers consulting services and onsite technical support throughout the Connecticut State.

Technical Support Services for BlackBerry Enterprise Server (BES)
Research in Motion's advanced platform for managing big groups of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This sophisticated tool enables Exchange Server, IBM Lotus Domino, or Groupwise users to send and receive messages that stay encrypted in transit to ensure optimum data protection. BlackBerry BES Server also simplifies a wide selection of vital management jobs ranging from smartphone setup and updates to mobile security and fault tolerance.

Progent's BlackBerry-certified engineers can help you use BlackBerry Enterprise Server to do basic tasks such as:

• Deploy and manage applications
• Plan device, application, and IT policy updates
• Upgrade BlackBerry device firmware wirelessly
• Control user settings with BES Server's extensive library of policies

Progent's BlackBerry-premier engineers can also assist you to utilize BlackBerry Enterprise Server to implement important procedures not supported by the entry-level BES Server Express. These procedures include:

• Configure and manage BlackBerry's fault-tolerant infrastructure using VMware
• Deploy BlackBerry smartphones wirelessly
• Set specialized administration roles
• Automatically track and analyze the overall health of your BlackBerry system

Expert BlackBerry Consulting Services Available Online from Progent
Progent's certified BlackBerry engineers are available by phone to provide prompt assistance to companies in the New Haven region or throughout Connecticut. Progent's seasoned online technical support team has helped IT organizations solve computer problems and reduce IT service expenses in every state in the United States and built a large base of loyal customers. (See Progent's client testimonials.)

Progent offers online assistance for a broad array of technologies related to BlackBerry products such as wireless synchronization, integration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Important BlackBerry certifications earned by Progent's consulting professionals include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can help you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform important procedures such as resolving enterprise activation issues, adding and deleting BlackBerry smartphone users, setting activation passwords, configuring over-the-air software installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry-certified engineers can also help you to use management software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing WiFi for enterprise activation. Also, Progent can help you understand the function of operational policies in the BlackBerry BES system and help you to define and implement sensible security options.

Progent's Microsoft-certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange infrastructure for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry engineer has expertise in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to install and delete BlackBerry smartphone users on Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System and IM, deploy push and pull access control lists, control Microsoft Exchange data flow, create, update, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry expert can support your BlackBerry solution in a number of environments such as Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, install, test, troubleshoot, and document a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting support services for BlackBerry include business and technology requirements analysis, system architecture, roll-out strategy and implementation, performance tuning, configuration of a high-availability environment, information backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical goals and to design a mobile wireless system that meets your information technology budget and supports your business plans. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to decide which administration model and hardware products match your requirements, and analyze your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions about options for software editions, server hardware and mass storage, network design, and application set up.

To optimize network protection, Progent's BlackBerry-certified consultant can assist your company to choose and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-premier security engineers to perform network-wide security vulnerability and compliance testing and recommend enhancements to accommodate your BlackBerry environment.

Call or Email Progent for Support from a RIM BlackBerry-Certified Professional
If you wish to contact Progent about engineering assistance for BlackBerry mobile wireless integration, call 1-800-993-9400 or go to Contact Progent.