Fast and Affordable Online Troubleshooting for Hartford Connecticut IT Networks
Immediate Phone Support for Hartford SystemsFor businesses in Hartford Connecticut, Progent offers remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts offer excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools needed to solve the majority of network problems rapidly. This reduces direct expenses since service calls use up minimal chargeable minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company saves additionally in indirect costs by minimizing or eliminating system outages and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive online consulting know-how is especially helpful for businesses that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's pricing model for remote help is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike typical remote service firms, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing do away with situations where quick fixes manage to turn into substantial tabs. Progent's penchant for solving technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of customized technologies and field-proven processes which permit the highest level of effectiveness for online technical support and troubleshooting for computer systems of all sizes. Progent's Technical Response Center can interface to your computer system remotely without violating network security.

Progent's proven customer support database application keeps thorough histories for the support that Progent's clients have received. Progent's staff engineers have access to the specifics of services rendered to every customer by any consultant. This database of problems and solutions is organized as a conveniently exploitable internal knowledge base that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's extensive list of accreditations and working associations with important technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and permit fast access to manufacturers' in-house support staff so Progent's remote consulting specialists are able to arrive at the most efficient resolutions quickly.

Online services available from Progent to customers in Hartford Connecticut include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, subscription-based services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the world's leading corporations. The ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it practical for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to achieve advanced network resilience. Progent takes care of the necessary monitoring and management for you, so your network expands smoothly without holding you back. For an affordable and predictable monthly price, Progent's full-service IT team can be your dependable technology safety net. Entry-level packages include RMM, cybersecurity, automatic monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-of-breed solutions like as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for monitoring and managing your client-server infrastructure by providing tools for streamlining common tedious jobs. These can include health checking, patch management, automated remediation, endpoint deployment, backup and restore, A/V response, secure remote access, standard and custom scripts, resource inventory, endpoint status reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alarm to your specified IT management personnel and your assigned Progent consultant so that emerging issues can be fixed before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth management reporting utilities designed to integrate with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service. ProSight DPS services manage and track your data backup processes and enable transparent backup and fast recovery of vital files/folders, applications, images, and VMs. ProSight DPS helps your business avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious insiders, or application glitches. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a protected online account and enter your password you are requested to confirm your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used as this second form of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register several validation devices. For details about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Co-managed IT Support Desk Services
    Progent's Shared Service Desk offers a smooth extension of your internal support group. End user interaction with the Help Desk, delivery of support services, problem escalation, trouble ticket generation and tracking, efficiency metrics, and maintenance of the support database are cohesive regardless of whether incidents are resolved by your internal network support staff, by Progent's team, or by a combination. You have complete versatility to expand or shrink your share of technical support activity as needed. Progent takes care of initial installation and onboarding of the professional services automation (PSA) software plus workflow documentation, testing and training. To learn more about ProSight Shared Support, see ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to address the complete threat progression including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the security and reliability of your IT network, Progent's patch management services allow your IT team to concentrate on more strategic initiatives and activities that deliver the highest business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology projects. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology allows customers to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk staff of experienced network professionals gives your workers in Hartford Connecticut instant assistance from an effective network service group with substantial background providing phone support and online diagnostics for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk the reputation as a significant enabler of company success, and Progent's intent is to resolve rather than simply record network problems.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts staff provides phone-based professional engineering support and training in special application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To find out more concerning Progent's expertise, customization, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center2, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Hartford Connecticut remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM to suit your environment so that your IT maintenance is proactive rather than reactive. By exposing potential issues before they grow into network outages, system monitoring can minimize disruptive and expensive information system crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or systems powered by multiple platforms.
How Your Hartford Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Hartford Connecticut, Progent's phone-based computer support engineers can provide effective and economical system support the instant your business needs it. More than 20 years of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine remote access tools to fix network problems rapidly while avoiding the cost and lost productivity that comes with in-person support calls.

Even if your Hartford company deals with a local independent consultant or maintains a full time IT staff that know how to handle day-to-day computer problems, Progent's Microsoft certified engineers can provide an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to deal with sudden system emergencies or particularly tough integration problems.

Advantages of Progent's IT Support for Companies in Hartford Connecticut
Progent's online support services allow your Hartford business to have the benefits of immediate, enterprise-class IT support without the cost of managing a full-time IT organization. Your network will derive greater strategic worth by being increasingly available, efficient, and protected. Benefits to your company include:

  • Seamless remote expansion of your local IT resources
    With most companies in Hartford Connecticut, nearby computer service resources, whether consisting of outside consultants or an internal maintenance staff, can deal with the majority of network issues. However, serious problems sometimes strike when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your usual service personnel. In these cases, Progent's on-call service professionals provide an easy, quick, and budget-friendly way to augment your regular resources and to convey useful knowledge to improve your ability to deal with downstream problems in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller companies commonly rely on individual freelance service providers. While independent consultants have smaller internal costs than larger support organizations and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of backup help may force your company to wait for help during an IT crisis. As your network expands, network downtime and problems with critical software are more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of reserve service experts to make sure your IT system remains available.

  • Build a Scalable Basis for Seamless Growth
    Businesses typically start with an information system created on a shoestring budget. Lacking a strong framework, band-aid fixes can get piled onto a shaky foundation. When a company grows, reliability and scalability issues can impede the productivity of the organization. These badly designed environments require proper assessment, smart long-term planning, and broad-based technical expertise to evolve to a system infrastructure that can deliver the stable foundation to meet vital business requirements and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller businesses require advice and technical training to negotiate an ever more complicated maze of technology alternatives available for accelerating business growth and enhancing productivity. These companies do not need a computer consultant who is trying to sell a specific vendor's technology. Network support and product sales can result in a situation where the proposed solution is built around a profitable product rather than the true requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to align technical consulting with the best interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT knowledge, refined support software, and understanding of enterprise networking enable companies to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.

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