Toronto Consulting Support for IT Support Companies

Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Providers in Toronto
Progent's consulting support for IT service organizations in Toronto Ontario enables your company to provide your clients Progent's consulting and Help Desk support under your company's own branding as a transparent supplement to your in-house network services team. This can ease the way for you to add to your client base, expand your service portfolio, satisfy your customers, and increase your profits.

Progent's nationwide roster of network engineers, PC support technicians, network admins, and cybersecurity consultants have worked as seamless supplements to the support staffs of some of the world's largest IT service businesses. Progent's breadth and depth of technical knowledge allows you to widen the capabilities of your IT support practice, and Progent's close integration with your support team helps you elevate and preserve your company's brand.

Progent is a network consulting company with two decades of background delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has provided online technical assistance and consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service firms offers seamless resale to your customers of professional services. Progent invoices you directly and performs under your instructions to deliver your clients support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for customers who need 24x7 support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind an effective service desk. But modern ticketing systems are not only expensive to acquire and staff, but difficult to configure and maintain. Small or niche IT service companies rarely have the required resources. Progent's Call Center and ticketing program gives IT service firms an affordable way to keep their custom branding while providing their clients world-class desktop support services backed by a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing program for IT support companies takes advantage of Progent's investments in advanced ticketing technology, a remote desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The features offered with Progent's Call Center and ticketing solution enable you to increase your physical and virtual support volume, the range of technical issues your business can take on, the number of locations you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT support firms include:

• Progent's online desktop support group provides Level 1 end user assistance with 1-hour service level agreement to begin work during normal business hours.
• Normal support times are 5am to 7pm PST, five days per week.
• Extended support is available at extra cost.
• Optional onsite service in larger metros is offered across the US at extra cost.
• You retain complete control of your customers and billing.
• Your clients submit incident reports using your branded web portal, a toll-free number, or by sending a message to your dedicated email address.
• Each customer request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated online while they are active.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service firms allows your support team to act as a sole source for virtually all technical guidance and troubleshooting your clients may require. You can build your team and strategic IT skills at your own pace without being forced to say no to new business due to a gap in expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent works as a seamless extension of your in-house support group, responding to your management, and invoices your firm instead of your customer.
• By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
• Extensive Service Documentation: Progent utilizes an advanced documentation platform to make sure all services performed are thoroughly documented. This enables your IT support organization to shift service assignments to in-house consultants once you have enough staff and relevant skill sets.

• Safely Grow Your IT Support Business: You can easily and efficiently accept more opportunities outside your main fields of excellence and open new geographies without exposure to the risks involved with increasing your head count too quickly.
• Strengthen Your Brand: You can solidify your positioning as a full-spectrum IT support provider by delivering more solutions to more customers using your own brand.
• Flesh Out Your IT Support Portfolio: Progent can provide world-class expertise in a wide range of technologies and can act as a dependable resource for growing your IT support business.
• Fast Escalation: Thanks to a sizable roster of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved fast.
• Make Your Customers Happy: Satisfied clients are loyal. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for expertise outside the fold.
• Online Support Experts: For 20 years, Progent has provided online IT support ranging from Call Center services to high-level consulting. Efficient remote support cuts costs while delivering quick solutions.
• Top Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold top certifications including ISSAP, CISM, and CRISC. Find out more about Progent's technology certifications.

Progent's Practice Areas for Toronto, Ontario Companies
Progent's veteran team of certified engineers can provide Toronto, Ontario businesses a broad range of online consulting and debugging services. Areas of expertise offered under Progent's consulting program for IT service providers include:

Find Out More About Progent's Reseller Program for Network Service Providers in Toronto, Ontario
To learn additional information about Progent's consulting support for network service organizations in Toronto, Ontario, call 1-800-993-9400 or refer to Contact Progent.