UNIX, Linux, Solaris, and Apple Mac OS X Technical Support

For small and midsize companies in Mission Viejo California, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and business continuity preparedness.

Progent's online support engineers represent excellent value due to the fact that they are equipped with the practical experience and the advanced tools to resolve the majority of information system problems rapidly. This reduces direct costs since service calls accumulate fewer chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company saves even more with incidental costs by reducing or eliminating system downtime and related losses stemming from business discontinuity, upset clients, idle workers, and distracted management.

Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the services that you actually get. Unlike typical remote support organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for billing prevent scenarios where quick repairs somehow end up as substantial invoices. Progent's skill at dealing with problems efficiently translates into your company conserving cash.

Progent's Remote Support Technologies
Over time, Progent has refined a collection of customized technologies and field-tested methodologies that ensure the maximum level of efficiency for online consulting and repair for small and midsize company information systems. Progent provides protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology permits the engineers of Progent's Technical Response Center to link to your environment without breaching system security.

Progent's highly evolved technical support reporting system includes comprehensive histories of the service that Progent's clients have received. Progent's team engineers have access to the details of services delivered to each Progent customer by every engineer. This archive of issues and solutions is structured as a readily accessible proprietary database that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft permit access to other extensive technical databases and permit fast access to vendors' internal product engineers so Progent's online consulting specialists are able to determine the most efficient resolutions in the least time.

Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote services in Mission Viejo California or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.

Phone-based Technical Support Services Provided by Progent
Progent's remote technical support professionals offer certified skills in a comprehensive set of products and technologies. This wide range of capability enables Progent's consultants to address practically any crisis likely to crop up in a small or midsize company network. Certificates held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.

To help companies with mixed-OS networks, Progent also offers the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Online technical services Offered by Progent to companies in Mission Viejo include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad array of information technology including system architecture, messaging systems, network and operational security, UNIX/Linux and Windows integration, VMware technologies for server hardware economization and easy administration, and transitioning from older applications to current Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network problems enables fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.

  Progent's UNIX/Linux support engineers can offer emergency phone-based help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • SGI/Irix
  Important Linux platforms for which Progent offers expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco CCIE for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert credential is the highest recognition for network consultants, and indicates a consultant's network technology skills at the master level. Cisco CCIEs know how to resolve the most complex problems surrounding network planning, deployment, management, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs offer excellent value since their depth of experience permits them to fix even the most complex problems rapidly. In typical cases, less qualified engineers can wrestle for many hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Few service organizations make Cisco CCIEs available to assist small and medium sized companies. Progent can provide fast phone access to a Cisco-qualified CCIE so you can get timely assistance for severe network issues that are lowering worker productivity but are beyond the experience of your regular computer maintenance resources. Progent's CCIE engineers can communicate with your computer system using sophisticated on-line support tools to perform fast, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular selection of networking appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network solutions.

• Authorized Windows Expertise
  Progent's Microsoft-premier online service experts can deliver computer system repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can assist your company with a broad range of platform support services including Windows Server 2022 solution design and migration consulting, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid integration consulting services, SharePoint 2019 design and deployment, Microsoft Teams consulting, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

  Progent in addition can deliver a broad array of online PC desktop support services such as Microsoft Windows 11 integration and designing and implementing Microsoft 365 cloud environments for Windows workstations.

• CISSP and ISSAP Premier System Security Experts
  Progent's certified CISM and CISSP security engineers can provide a range of security solutions that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help your company to recuperate quickly after a damaging breach. Security support services available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm assaults; configuring firewalls; establishing secure architectures for remote and mobile access; securing your email system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert online consulting support to help companies of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine local IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.

• Call Center Expertise
  Progent's Help Desk service offerings for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk services are well suited for small organizations who lack the budget to create an in-house Help Desk Call Center but who require fast access to an efficient Help Desk with proficient phone support plus the available expertise to escalate complex problems to high-level engineers.

  Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation tool for managing service requests, ticketing, responsibility, status tracking, and reporting.

  Progent's Help Desk Call Center consulting support can support you in establishing an effective new Call Center or improving your established one, identifying or customizing Call Center application software to meet the unique needs of your company, or adding occasional online staff to supplement your in-house Call Center team during unusually busy events such as software transitions, mass updates, or installing brand new business software.

  Progent's Call Center staff of veteran network professionals provides your computer users in Mission Viejo California rapid communication with a dependable support resource with extensive background offering telephone-based support and remote repair service for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center the reputation as a key driver of company productivity, and Progent's policy is to resolve and not just annotate network issues.

• Applications Services: Training, Custom Development, and Integration
  Progent's Applications Consulting Group offers online and in-depth consulting expertise and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Office Excel. To find out more concerning Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

  Progent's Mac consultants can promote the artistic aspect of Apple Mac systems by providing remote help services and training in graphics, audio, and motion video. Progent's consultants offer help in a variety of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures such as scanning or digitizing audio or video or integrating an audio/video post production facility.

  Online Network and Server Monitoring Services
  Progent can provide businesses in Mission Viejo California remote computer system monitoring support powered by MS System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your IT support is proactive and automated. By uncovering potential trouble spots before they cause crashes, automated monitoring can head off inconvenient and costly service failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks that incorporate a variety of OS platforms.

Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.