Immediate Online Support for Irvine California Networks
Immediate Online Help for Irvine SystemsFor organizations in Irvine California, Progent offers remote technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, as well as the assistance of CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting issues.

Progent's remote support experts provide exceptional value due to the fact that they have the practical experience and have access to the sophisticated tools necessary to solve the majority of network problems rapidly. Efficient support lowers immediate expenses since service calls accumulate minimal billable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your company saves even more in indirect costs by reducing or avoiding network downtime and related losses resulting from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting experience is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's billing model for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you pay only for the support that you receive. In contrast to many online support firms, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for billing do away with scenarios where speedy. minor solutions manage to turn into large bills. Progent's penchant for dealing with technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies which permit the maximum level of effectiveness for online help and troubleshooting for computer networks of any size. Progent's remote service group can access your system remotely without breaching system security.

Progent's sophisticated customer support database application keeps comprehensive documentation for all support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of services delivered to each customer by any Progent consultant. This database of anomalies and resolutions is structured as a readily retrievable internal knowledge base that allows Progent's remote support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with important vendors including Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast access to vendors' internal product engineers with the result that Progent's online consulting specialists are able to arrive at the most efficient solutions promptly.

Online technical services offered by Progent to companies in Irvine California include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, subscription-based services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to achieve advanced IT resilience. Progent handles the daily monitoring and maintenance for you, so your system expands easily without becoming an obstacle. For a low and predictable monthly subscription, Progent's full-service IT team can be your complete technology safety net. Entry-level plans include RMM, cybersecurity, automatic monthly patching, and documentation. As your needs grow, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so any potential problems can be addressed before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for managing your network, server, and desktop devices by offering an environment for performing common tedious jobs. These include health checking, update management, automated repairs, endpoint deployment, backup and recovery, A/V response, remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alert to your designated IT management personnel and your assigned Progent technical consultant so potential problems can be fixed before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their networking hardware like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth management reporting plug-ins created to work with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your backup processes and enable non-disruptive backup and rapid recovery of critical files/folders, applications, system images, and VMs. ProSight DPS lets you avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, human error, malicious insiders, or software glitches. Managed backup services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to provide centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a protected application and enter your password you are requested to confirm who you are via a device that only you possess and that is accessed using a different network channel. A wide selection of devices can be used as this added means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register several verification devices. To find out more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Call Desk: Outsourced and Shared Call Center Services
    Progent's Co-managed Help Desk Service provides a transparent supplement to your core support group. End user interaction with the Service Desk, provision of support services, escalation, trouble ticket creation and updates, performance measurement, and management of the support database are cohesive whether issues are resolved by your in-house IT support group, by Progent, or both. Your business has unrestricted versatility to extend or reduce your share of technical support work as circumstances demand. Progent provides startup deployment and provisioning of the professional services PSA software plus workflow documentation, validation and education. For more information about ProSight Shared Support, go to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. Besides optimizing the security and functionality of your IT environment, Progent's patch management services permit your in-house IT team to focus on more strategic initiatives and tasks that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows clients to execute major initiatives economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top professional services automation tool for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran network experts gives your clients in Irvine California fast access to a large technical support group with substantial experience offering phone consulting and online troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center recognition as a key enabler of company efficiency, and Progent's goal is to solve rather than merely document IT problems.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Team can supply remote and in-depth consulting expertise and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To find out more information on Progent's consulting, custom programming, and training offerings, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Irvine California remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to fit your business so your computer support is proactive rather than reactive. By detecting potential issues before they result in crashes, proactive monitoring can ward off stressful and costly network crises. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that incorporate a variety of OS platforms.
How Your Irvine Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online help with Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Irvine California, Progent's online computer support specialists can provide professional and cost-effective IT support the instant your company requires it. More than 20 years of providing remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online access tools to fix IT problems rapidly while avoiding the cost and lost time associated with on-premises support visits.

Even if your Irvine business relies on a regular independent support technician or employs an in-house organization that can deal with the majority of network issues, Progent's Microsoft certified engineers are available to offer a convenient and seamless remote expansion of your local resources in cases when your regular IT support personnel either lack the time or the knowledge to fix unexpected system crises or particularly tough integration problems.

Features of Progent's Remote Network Support for Irvine California
Progent's online support, remote troubleshooting, system security expertise, and network management services offer businesses in Irvine California the greatest leverage for your IT budget. Whether you need occasional phone support and Internet-based network repair or ongoing Help Desk support and network management, Progent's professionals can provide your company world class network support while permitting you to avoid the cost and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical background, fine tuned support tools, and understanding of enterprise networking allow businesses to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional experience, at the forefront of IT support, performing a broad range of technical projects for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This means that you get not just expert IT help, but also a support engineer with proven methods for applying technical knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site help by the minute. Consequently, you are invoiced just for received services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for support services provided during normal working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by every staff member to each customer. The practice of documenting and archiving service records results in more effective support and avoids a slew of typical problems such as when a service customer is effectively held hostage to a consultant who won't let go of vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide 24x7 network monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your information network from stressful and costly availability losses.
How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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