Fast Online Help for Minnetonka Minnesota Computer Networks
Immediate Remote Help for Minnetonka SystemsFor businesses located in Minnetonka Minnesota, Progent offers online help for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the assistance of CISSP-accredited cybersecurity experts to handle high-level security architecture and diagnostic issues.

Progent's remote technical support engineers provide excellent value because they have the real-world background and have access to the advanced technology necessary to solve the majority of information system issues quickly. Efficient support reduces immediate expenses because solutions require minimal billable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves additionally with incidental costs by minimizing or eliminating system downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support experience is especially important in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the services that you receive. Unlike typical remote service firms, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where quick fixes somehow turn into major bills. Progent's penchant for solving problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized technologies and field-tested methodologies which promote the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent's Technical Response Center can interface to your environment without breaching network security.

Progent's powerful technical support database application includes thorough records of all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of support delivered to each Progent client by any consultant. This database of problems and responses is structured as an easily retrievable proprietary knowledge base that enables Progent's online support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and working associations with important technology companies such as Cisco and Microsoft make available other extensive support databases and allow priority access to manufacturers' internal support staff so Progent's remote consulting experts can find optimal resolutions quickly.

Remote technical support services provided by Progent to companies in Minnetonka Minnesota include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, subscription-based managed services designed to enable small and mid-size businesses to utilize the same cutting-edge technology used by many of the industry's top enterprises. Progent's ProSight line of network management outsourcing services covers all critical facets of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it practical for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to achieve advanced network resilience. Progent takes care of the daily monitoring and management for you, so your system expands smoothly without holding you back. For a low and predictable monthly subscription, Progent's full-service IT group can be your complete technology safety net. Basic packages include RMM, cybersecurity, monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to best-in-class solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT personnel and your Progent consultant so that all potential issues can be addressed before they can disrupt your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for managing your network, server, and desktop devices by providing tools for streamlining common tedious tasks. These can include health checking, patch management, automated repairs, endpoint configuration, backup and recovery, anti-virus defense, remote access, standard and custom scripts, resource inventory, endpoint status reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alarm to your designated IT management personnel and your assigned Progent technical consultant so that emerging issues can be taken care of before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth reporting tools created to integrate with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services (DPS), a family of offerings that provide backup-as-a-service. ProSight DPS products manage and track your data backup processes and enable non-disruptive backup and fast restoration of vital files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, user mistakes, malicious employees, or software bugs. Managed backup services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a secured online account and give your password you are requested to verify who you are on a unit that only you have and that is accessed using a different network channel. A broad range of out-of-band devices can be used for this added means of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. For details about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Support: Outsourced and Co-managed IT Support Desk Services
    Progent's Co-managed Service Desk offers a seamless supplement to your core network support organization. Client interaction with the Service Desk, provision of technical assistance, issue escalation, ticket generation and updates, efficiency measurement, and management of the service database are consistent whether issues are taken care of by your corporate network support resources, by Progent, or both. Your business has unrestricted flexibility to expand or shrink your part of IT support work as circumstances demand. Progent provides startup installation and provisioning of the professional services automation (PSA) software as well as documentation, validation and education. For details about ProSight Shared Call Desk, visit ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic IT system. In addition to maximizing the security and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT team to focus on line-of-business projects and tasks that derive maximum business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Billing rates for longer-term consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special fields of computer technology enables customers to complete critical projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk service options for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Help Desk Call Center or improving your current one, identifying or enhancing Help Desk software to handle the unique demands of your corporation, or providing occasional phone support staff to reinforce your internal Call Center resources during unusually busy events like software migrations, major upgrades, or rolling out brand new applications.

    Progent's Call Center team of experienced information technology experts gives your computer users in Minnetonka Minnesota fast communication with an effective technical support group with years of experience providing phone help and online repair service for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center the reputation as a significant driver of business performance, and Progent's target is to solve rather than just report technical problems.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply remote professional engineering support and education in specific business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft applications including CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information on Progent's consulting, customization, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Minnetonka Minnesota online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM to accommodate your environment so that your IT maintenance is proactive rather than reactive. By exposing looming trouble spots before they grow into full-scale emergencies, automated monitoring can head off inconvenient and expensive information system breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems powered by a variety of platforms.
How Your Minnetonka Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Minnetonka Minnesota, Progent's phone-based computer support engineers can deliver effective and cost-effective IT support whenever your organization needs it. More than 20 years of delivering online repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to fix network problems rapidly while eliminating the cost and lost productivity that comes with on-site service calls.

Even if your Minnetonka business deals with a local freelance support technician or maintains a full time IT staff that can handle typical network issues, Progent's Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either lack the availability or the experience to address sudden system crises or particularly complicated integration problems.

Advantages of Progent's Network Help for Businesses in Minnetonka Minnesota
Progent's remote support services allow your Minnetonka business to have the benefits of timely, enterprise-grade IT support without the cost of maintaining an in-house IT staff. Your network will acquire added business value by being increasingly reliable, productive, and protected. Benefits to your business include:

  • Seamless virtual extension of your local IT resources
    For most companies in Minnetonka Minnesota, local computer support providers, whether made up of outside consultants or an in-house maintenance staff, can resolve the majority of technical problems. On the other hand, IT crises sometimes occur when local support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your onsite support personnel. In these situations, Progent's online service experts provide a convenient, fast, and affordable way to augment your local resources and to convey valuable knowledge to improve your ability to deal with downstream issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations often depend on independent freelance consultants. Although independent consultants have less overhead than larger consulting companies and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the lack of fallback help may require your company to wait for help during an emergency. As your network expands, system downtime and trouble with vital software become more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers an on-call source of backup support expertise to insure your IT system remains up and running.

  • Build a Scalable Foundation for Seamless Growth
    Businesses typically begin with an IT architecture implemented on a shoestring budget. Lacking a strong framework, slap-dash fixes can get piled onto an unstable foundation. As a company grows, reliability and expandability issues can hinder the success of the business. Such badly designed environments need careful assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a system architecture able to provide the solid foundation to meet vital business demands and facilitate future expansion.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller organizations need advice and technical training to negotiate an ever more complex array of product options available for promoting business success and improving productivity. These companies hardly need a network engineer who is attempting to sell a certain vendor's technology. IT consulting and product selling can result in a scenario where the recommended solution is built around a predetermined technology rather than the genuine requirements of a business. Progent avoids these conflicts by offering only services rather than products. This enables Progent to match IT consulting with the best interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT expertise, refined support software, and familiarity with corporate IT enable companies to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.

© 2002-2026 Progent Corporation. All rights reserved.