Fast and Affordable Online Support for Minnetonka Minnesota IT Networks
Fast Remote Help for Minnetonka SystemsFor organizations located in Minnetonka Minnesota, Progent provides remote help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting issues.

Progent's online technical support experts provide excellent leverage because they have the practical background and are equipped with the advanced technology necessary to resolve most information system problems quickly. Efficient support reduces direct expenses since service calls require fewer chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally in indirect costs by minimizing or eliminating system downtime and associated losses resulting from business disruption, upset clients, idle workers, and de-focused management. Progent's advanced online consulting expertise is particularly helpful for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing policy for remote help is designed to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you are billed exclusively for the services that you receive. Unlike many online service organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with scenarios where fast repairs somehow end up as big bills. Progent's penchant for handling technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized technologies and field-tested processes that promote the maximum level of efficiency for online help and repair for IT networks of all sizes. Progent's online support team can communicate with your environment without breaching system security.

Progent's powerful service database system keeps detailed histories for the service that Progent's customers have received. Progent's authorized engineers have the benefit of the details of assistance provided to every client by every consultant. This history of problems and repairs is stored as a readily exploitable proprietary database that enables Progent's online support experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft make available additional massive support databases and permit priority access to vendors' internal engineering staff with the result that Progent's online consulting experts are able to find the best resolutions quickly.

Online services provided by Progent to companies in Minnetonka Minnesota include:

Progent's ProSight Subscription-based Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, subscription-based services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all key areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it practical for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to achieve leading-edge IT resilience. Progent takes care of the daily monitoring and maintenance for you, so your network scales easily without holding you back. For an affordable and predictable monthly price, Progent's full-service IT group can be your complete technology safety net. Entry-level packages include remote monitoring and management, cybersecurity, automatic monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to advanced solutions such as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for managing your client-server infrastructure by offering an environment for streamlining common tedious tasks. These include health checking, patch management, automated remediation, endpoint setup, backup and recovery, anti-virus protection, remote access, standard and custom scripts, resource inventory, endpoint status reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alert to your specified IT management personnel and your Progent consultant so that emerging problems can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth reporting plug-ins designed to work with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup product companies to produce ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and enable transparent backup and rapid recovery of critical files/folders, apps, images, and virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or software glitches. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected application and enter your password you are asked to confirm your identity via a device that only you have and that uses a different network channel. A broad selection of out-of-band devices can be used for this second means of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You may register multiple verification devices. To find out more about ProSight Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Help Desk: Outsourced and Co-managed IT Support Desk Services
    Progent's Shared Service Desk offers a seamless supplement to your in-house network support team. End user interaction with the Help Desk, delivery of support services, problem escalation, trouble ticket creation and updates, efficiency measurement, and maintenance of the support database are consistent regardless of whether incidents are taken care of by your corporate support group, by Progent's team, or both. You have complete versatility to expand or shrink your part of technical support work as required. Progent takes care of startup installation and provisioning of the professional services automation software as well as documentation, testing and education. For details about ProSight Co-Managed Help Desk, visit ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your computer network, Progent's patch management services free up time for your IT team to focus on line-of-business initiatives and tasks that derive maximum business value from your network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology allows customers to execute major projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Services
    Progent's Call Center service offerings for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk or revamping your existing one, evaluating or enhancing Help Desk Call Center application software to meet the unique requirements of your company, or adding temporary online staff to reinforce your existing Help Desk resources to handle demanding events like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Call Center team of experienced information technology consultants gives your computer users in Minnetonka Minnesota rapid communication with an effective network service group with years of experience providing phone support and remote repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk the reputation as a significant driver of business performance, and Progent's aim is to solve instead of simply report IT issues.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team offers phone-based professional engineering expertise and training in key business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, custom programming, and education for popular Microsoft applications such as CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To find out additional information on Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Minnetonka Minnesota remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can tune SCOM to accommodate your business so your computer support is proactive rather than reactive. By anticipating potential trouble spots before they cause downtime, system monitoring can minimize inconvenient and expensive service breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks powered by a mix of platforms.
How Your Minnetonka Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and startups in Minnetonka Minnesota, Progent's online computer support specialists can deliver professional and affordable IT help the instant your company needs it. Over 20 years of offering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to solve network problems quickly while avoiding the cost and lost time that comes with in-person support visits.

Even if your Minnetonka company works with a regular independent consultant or employs a full time IT staff that know how to handle day-to-day network issues, Progent's Microsoft certified engineers are available to provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to address unexpected system emergencies or particularly complex integration projects.

Advantages of Progent's Network Help for Offices in Minnetonka Minnesota
Progent's online technical help services enable your Minnetonka company to experience the advantages of immediate, enterprise-grade network support without the cost of maintaining an in-house IT organization. Your information system will acquire greater business worth by being more available, productive, and protected. Advantages to your company include:

  • Convenient virtual extension of your local IT resources
    With most offices in Minnetonka Minnesota, nearby computer service resources, whether represented by independent consultants or an internal IT staff, can take care of typical network issues. However, IT crises might strike when your regular support personnel are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your local support personnel. In these instances, Progent's on-call support experts give you a convenient, quick, and budget-friendly solution to augment your local help and to pass on useful information to increase your capability to resolve downstream problems in-house.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller offices commonly rely on independent freelance service providers. While freelance service people have smaller overhead than larger service companies and can often charge lower rates, they are often overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the lack of reserve personnel may require your company to wait for help during an emergency. As your company expands, system unavailability and trouble with vital software become more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup support experts to insure your network stays up and running.

  • Create a Solid Basis for Seamless Expansion
    Businesses typically begin with an information system created on a shoestring budget. Without a scalable infrastructure, band-aid fixes often get piled on top of an unstable foundation. When a network grows, reliability and scalability problems can impede the productivity of the organization. Such badly designed systems require careful analysis, intelligent long-term planning, and wide IT expertise to upgrade to a network architecture that can offer the stable foundation to meet critical business demands and ease downstream growth.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller companies require advice and technical training to navigate through an increasingly complicated array of technology options capable of accelerating business growth and improving efficiency. These companies do not need a computer consultant who is trying to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a situation where the proposed solution is designed around a profitable product instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to align IT expertise with the best interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT background, fine tuned remote support tools, and familiarity with enterprise networking allow offices to escape the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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