UNIX and Linux Support Services

For small and midsize businesses in Minnetonka Minnesota, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE engineers for complex infrastructure problems, as well as the assistance of CISSP and CISM-certified security consultants to handle high-level security architecture and business continuity planning.

Progent's remote technical support engineers offer exceptional value due to the fact that they are equipped with the practical background and the advanced technology to solve most information system problems quickly. This reduces direct costs because service calls require a smaller number of billable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your company benefits additionally in incidental expenses by minimizing or avoiding system downtime and related costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management.

Progent's pricing model for online help is designed to maximize the impact of your IT service dollar. Progent charges per minute for phone assistance, so you pay exclusively for the services that you receive. In contrast to many remote service organizations, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where fast repairs manage to turn into major tabs. Progent's penchant for disposing of technical issues efficiently translates into your business conserving money.

Progent's Online Technical Support Technologies
Over time, Progent has refined a collection of optimized tools and proven methodologies that ensure the maximum level of effectiveness for online technical support and troubleshooting for small business IT systems. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's remote service group to access your company's environment remotely without breaching system security.

Progent's highly evolved customer support database application keeps extensive documentation for all support that Progent's clients have received. Progent's team engineers have access to the history of services provided to each client by any engineer. This history of trouble tickets and resolutions is organized as a quickly exploitable support knowledge base that enables Progent's online support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft permit access to additional vast technical support databases and permit fast access to manufacturers' in-house product engineers with the result that Progent's online service specialists can come up with optimal solutions in the least time.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Minnetonka Minnesota or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Urgent Support.

Online Network Support Services Offered Progent
Progent's remote support professionals possess credentials in an extensive array of technologies. This broad scope of technical skills allows Progent's engineers to tackle practically any problem that may take place in a small business network. Certificates held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To provide assistance to clients with mixed-platform networks, Progent also provides access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.

Phone-based services provided by Progent to clients in Minnetonka include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide array of computer technology including system architecture, email systems, system and process security, UNIX/Linux and Windows integration, VMware products for server economization and simplified management, and transitioning from legacy applications to the latest Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to solving network problems enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service expense.

  Progent's UNIX and Linux support engineers can offer urgent online help for analyzing anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux versions for which Progent can provide expert support include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure engineers, and validates a consultant's technical skills at the master level. Cisco CCIEs can resolve even the most difficult challenges occurring in network infrastructure planning, integration, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying software updates. Cisco CCIEs offer exceptional value because their depth of experience allows them to find solutions for even the most difficult problems rapidly. In many instances, less seasoned service providers can struggle for many hours or days with the same tasks that a CCIE can dispose of in minutes. Few service providers make CCIEs available to assist small and mid-size businesses. Progent can provide quick telephone contact with a CCIE so you can receive urgent support for serious network problems that are crippling worker productivity but are outside the experience of your regular network support resources. Progent's Cisco-qualified CCIE engineers can tie into your network by means of the latest on-line troubleshooting tools in order to perform fast, secure, and affordable analysis and repair. Progent's CCIEs can provide assistance with all of Cisco's popular selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.

• Authorized Windows Expertise
  Progent's Microsoft-certified remote support professionals can deliver network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can help your company with a broad variety of technology support services including Windows Server 2022 planning and integration support, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint 2019 design and deployment, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a broad range of remote desktop support services including Microsoft Windows 11 integration and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISM and CISSP Premier System Security Professionals
  Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of system protection services that can enhance the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help your company to clean up rapidly following a serious breach. Security support services offered by Progent include: in depth security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; setting up firewalls; designing safe mechanisms for remote and mobile communication; protecting your messaging infrastructure against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced remote consulting to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help your IT team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine local IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Microsoft 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.

• Help Desk Call Center Services
  Progent's Help Desk service offerings for small businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Call Center support services are ideal for smaller companies who lack the money or time to assemble and manage an internal Help Desk but who want fast response from an effective Help Desk with professional phone support plus the technical depth to escalate the most challenging tasks to high-level engineers.

  Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation tool for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.

  Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Call Center or enhancing your established organization, evaluating or customizing Call Center software products to address the particular needs of your business, or adding occasional phone support staff to supplement your in-house Help Desk Call Center team to deal with high-demand scenarios such as software transitions, mass upgrades, or installing new business software.

  Progent's Call Center team of experienced information technology experts gives your clients in Minnetonka Minnesota rapid access to an effective support group with substantial experience delivering telephone-based support and remote repair service for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk perception as a solid contributor to business performance, and Progent's policy is to fix instead of simply track technical issues.

• Applications Support: Education, Programming, and Integration
  Progent's Applications Experts Team offers online and in-depth engineering expertise and education in specific application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Project, MS Office Word, and Office Excel. For more information about Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

  Progent's Apple Mac professionals can nurture the imaginative facets of Apple Mac computing by delivering phone-based help support and education in imaging, audio, and video. Progent's consultants can provide assistance in a large selection of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs like capturing or digitizing audio or video or setting up an audio/video post production facility.

  Remote Network Monitoring Services
  Progent can provide companies in Minnetonka Minnesota online computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so that your network maintenance is proactive and automated. By anticipating emerging problems before they cause network outages, system monitoring can avoid stressful and costly network crises. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments based on a mix of platforms.

Minneapolis-St Paul Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.