Mobile Support

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry mobile smartphones were once among the most successful solutions for achieving location-independent access to messaging, calendars, web-based applications, and other vital business information. Progent offers Minnetonka, Minnesota businesses support from BlackBerry-premier experts who can assist companies to maintain existing BlackBerry environments or transition smoothly to a current smartphone platform.

As the sophistication of small business IT technology has increased, and as the demand for enterprise-class protection, reliability, and recoverability has become the norm for companies regardless of size, effective integration and maintenance of BlackBerry solutions has become more difficult. To handle areas like security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and shared databases, small organizations often resort to external consulting firms who specialize in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-premier consultants who can assist small organizations to plan, administer, and repair BlackBerry-based solutions economically and efficiently, doing away with the need for an in-house BlackBerry technology expert and lowering the expense and stress of maintaining wireless work groups. Progent's BlackBerry technology specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's efficient online service delivery model, provides small businesses a budget-friendly solution for integrating BlackBerry products seamlessly into their IT system.

Progent's experts can help your business with SQL Server 2019 integration and development support, SQL Server 2016 migration consulting, and Microsoft Exchange Server setup so that your data and email systems function optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft technology, configure easy-to-use administration tools to help you track and support BlackBerry devices across your company, recommend security policies that are right for your company, develop custom mobile applications, and make sure that your network architecture is appropriately designed to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your regular backup procedures so that it can be restored rapidly and safely.

Minneapolis-St Paul Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Twin Cities Metro Area.

BlackBerry Enterprise Server Consulting and Technical Services
The BlackBerry BES Server gives companies a centralized and safe source for incorporating BlackBerry smartphones into their email, collaboration, and software application infrastructure. BlackBerry Enterprise Server (BES) enables wireless BlackBerry clients to connect to Microsoft Exchange Server, Lotus, or Groupwise messaging and to synchronize BlackBerry devices with workstations to achieve data consistency for applications such a calendars, address books, tasks, IM, and custom business software. Due to BlackBerry Enterprise Server integration with Microsoft Exchange Server, mobile workers with BlackBerry handsets can have push-based access to Exchange email and to IM-capable applications through Microsoft Office Live Communications Server and Lync Server 2010 support.

Progent's BlackBerry-certified consultants can help you plan, implement, and support BlackBerry BES Server so that you improve the productivity of BlackBerry clients, streamline the administration of a BlackBerry environment, and reduce the expense of supporting mobile workers.

How Progent Can Help You to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver an experienced engineer who has earned certifications from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry consulting services range from troubleshooting synchronization problems to architecting mobile productivity solutions based on BlackBerry Enterprise Server. These RIM BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to carry out common support functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters, changing user accounts, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your company messaging solution. Progent's certified service professionals can in addition assist you to resolve a wide array of problems concerning synchronization, device detection, email consistency, web access, wireless connections, Instant Messaging, desktop software installation, and Desktop Redirector.

As a top innovator in delivering countrywide remote help for small office networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile support expenses low and, by dealing with issues quickly, improves the productivity of your BlackBerry clients.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, repair, and document a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry technology include business and technology requirements assessment, system design, deployment strategy and execution, performance tuning, configuration of a fault-tolerant architecture, information backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to create a wireless solution that meets your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current network architecture's ability to accommodate a BlackBerry Enterprise Server, help your organization to determine which management approach and physical components meet your requirements, and evaluate your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at informed decisions concerning options for software editions, server hardware and mass storage, network architecture, and application configuration.

To optimize system protection, Progent's BlackBerry expert can help your company to select and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security specialists to perform company-wide security vulnerability and compliance validation and recommend enhancements to support your BlackBerry environment.

Contact Progent to Get Support from a BlackBerry-Certified Consultant
If you wish to get in touch with Progent about professional expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.