San Francisco North Bay
Vacaville, Suisun City, Dixon:

Progent: The Microsoft and Cisco Certified Information Technology Consulting Professionals
For more than two decades, Progent's network support engineers have been the top source of budget-friendly Microsoft Windows support services, Cisco networking integration and advanced consulting assistance for companies in the and the California Central Valley. If your small business needs emergency technical support from a seasoned expert, a system engineer, or a software developer, Progent is your most reliable source for computer support services such as e-mail and messaging expertise, network security testing and design, Helpdesk outsourcing, specialized application development, virtualization consulting, live online instruction for Microsoft Office and Office 365 applications, and high availability system solutions.

As a Microsoft-certified computer consulting firm, Progent offers companies in the Vacaville neighborhood world-class information technology consulting expertise plus online or onsite troubleshooting support for environments based on Windows and Cisco technology. Practice areas offered by Progent cover Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration expertise, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 maintenance and migration support and Microsoft Windows Server 2008 R2 migration help to build a dependable basis for your information system, Microsoft Exchange 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration and Exchange 2010 Server support to provide a state-of-the-art email solution, SharePoint configuration to facilitate information sharing, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration support, and Microsoft SQL 2014 consulting to manage your vital information, Dynamics GP/Great Plains software programming for timely management information, and Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for proactively monitoring the efficiency of your information system. Progent can in addition offer Cisco Premier Certified engineers to help you maximize and maintain your network infrastructure.

Additional on-premises and online information technology consulting provided by Progent to clients in the Vacaville vicinity include senior project management expertise, Apple iPhone and iPad integration, Android phone integration and management, Blackberry troubleshooting and Microsoft Windows smart phone and tablet integration, site design for Wi-Fi deployment, database management and application development services from certified SQL Server consultants, Oracle professionals, and MySQL consultants, virtualization solutions from certified Hyper-V consultants, VMware vSphere and vCloud deployment, VMware Site Recovery Manager application continuity consulting, VMware NSX virtual network architecture and integration, and Citrix integrators, plus business continuity planning and testing.

Progent's ProSight Subscription-based Services for Small and Mid-size Organizations
Progent offers a family of affordable, subscription-based services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's leading enterprises. The ProSight line of outsourced network management services covers all critical aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

• ProSight Managed Service Plans: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it possible for small and mid-size companies to deploy Remote Monitoring and Management (RMM) technology to achieve advanced IT resilience. Progent handles the daily monitoring and maintenance for you, so your network scales easily without holding you back. For an affordable and predictable monthly price, Progent's full-service IT group can be your complete technology safety net. Entry-level packages include remote monitoring and management, security, monthly patching, and reporting. As your requirements expand, you can add low-cost subscriptions to advanced solutions such as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so all looming problems can be addressed before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for managing your client-server infrastructure by providing tools for performing common time-consuming tasks. These can include health monitoring, update management, automated remediation, endpoint deployment, backup and restore, A/V defense, secure remote access, standard and custom scripts, resource inventory, endpoint status reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alert to your specified IT personnel and your Progent consultant so emerging issues can be fixed before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing family of in-depth reporting utilities created to integrate with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup processes and allow transparent backup and fast recovery of critical files, applications, images, and VMs. ProSight DPS helps your business recover from data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, human error, malicious insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

• ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
  Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a protected application and enter your password you are asked to confirm who you are via a unit that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be used as this added form of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You may register several validation devices. For more information about ProSight Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services.

• ProSight Co-Managed Help Desk: Outsourced and Shared IT Support Desk Services
  Progent's Shared Help Desk Service offers a transparent supplement to your corporate network support staff. User interaction with the Help Desk, provision of support, issue escalation, ticket generation and updates, performance measurement, and management of the support database are cohesive regardless of whether incidents are taken care of by your corporate network support group, by Progent, or a mix of the two. You have unrestricted versatility to extend or reduce your part of IT support work as circumstances demand. Progent takes care of initial installation and onboarding of the professional services PSA software plus workflow documentation, testing and education. To find out more about ProSight Shared Call Desk, visit ProSight Shared Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack progression including filtering, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

• Patch Management: Patch Management Services
  Progent's support services for patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting updates to your dynamic IT network. In addition to maximizing the security and functionality of your IT environment, Progent's patch management services allow your IT team to focus on more strategic initiatives and activities that deliver maximum business value from your network. Find out more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Cloud Integration
Progent can provide advanced remote consulting support to help organizations of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud planning and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.

On-premises Consulting Services Offered at the QTS Sacramento Internet Data Center
The QTS Data Center facility, formerly the Herakles Data Center, is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your company is currently using the QTS Data Center as a colocation site or if your company is considering moving your primary or offsite backup system to the QTS Data Center, Progent offers a variety of affordable services including data center migration, equipment installation and updates, infrastructure optimization, project management, virtualization expertise, offsite monitoring, streamlined network administration, software development, disaster recovery planning, security assessment, and the support of the Progent Test Lab. For more details, see Progent's onsite consulting support at the QTS Data Center.

Progent's Test Lab is a room at the QTS Data Center with a variety of dedicated computers and network support equipment able to be utilized online or on site to facilitate system testing, evaluations, performance modeling, troubleshooting, business continuity simulation, education, and additional reasons to help Progent's clients successfully carry out major projects. To learn more, refer to Progent's Test and Training Lab at the QTS Sacramento Colocation Center.

24x7 In Person Service Availability
Progent can provide optional around-the-clock on-line or on-premises network support and IT outsourcing expertise in these cities in your area:

and you are looking for computer help, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified engineer,