California Central Valley
Stockton, Tracy, Lathrop, Ripon

Your Microsoft and Cisco Certified IT Service Experts
For over 20 years, Progent's network support experts have been the premier source of affordable Microsoft Windows support services, Cisco network technology expertise and IT consulting assistance for businesses in the and the California Central Valley. If your small business needs urgent network help from a seasoned professional, a network engineer, or a software developer, Progent is your best source for IT support services such as e-mail and messaging assistance, system security evaluation and enhancement, Helpdesk outsourcing, specialized program development, virtualization consulting, online classes for Microsoft Office and Office 365 applications, and fault tolerant network solutions.

As a Microsoft-qualified network consultant firm, Progent offers companies in the Stockton vicinity world-class IT support expertise plus remote or onsite technical support for environments based on Windows and Cisco technology. Areas of expertise provided by Progent cover Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 upgrade consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 maintenance and troubleshooting support and Windows Server 2008 migration help to build a firm foundation for your IT network, MS Exchange 2019 Server deployment, Microsoft Exchange Server 2016 migration, Exchange 2013 Server consulting and Microsoft Exchange 2010 Server maintenance to establish an advanced email environment, Microsoft SharePoint management to facilitate collaboration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development consulting, and Microsoft SQL Server 2014 deployment help to manage your key corporate data, Dynamics GP/Great Plains software education for accurate financial reporting, and Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for proactively tracking the efficiency of your network. Progent can in addition provide Cisco Premier network engineers to help you maximize and maintain your connectivity architecture.

Additional onsite and remote IT consulting services provided by Progent to businesses in the Stockton area include senior project management expertise, Apple iPhone integration, Google Android phone integration and management, Blackberry troubleshooting and Windows smart phone and tablet management, site design for Wi-Fi deployment, database management and software development support from certified SQL Server experts, Oracle DBAs and developers, and MySQL application programmers, virtualization design and support from certified Windows Hyper-V integrators, VMware vSphere and vCloud configuration and troubleshooting, VMware Site Recovery Manager (SRM) application continuity planning, VMware NSX network virtualization architecture and integration, and Citrix XenServer consultants, plus business continuity planning and testing.

Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, subscription-based services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

• ProSight Managed Service Plans: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Packages make it practical for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to create leading-edge IT resilience. Progent handles the necessary monitoring and management for you, so your system expands easily without becoming an obstacle. For an affordable and predictable monthly price, Progent's full-service IT team can be your complete technology safety net. Basic plans include remote monitoring and management, security, automatic monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to advanced solutions like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your client-server infrastructure by offering tools for performing common tedious jobs. These include health monitoring, patch management, automated repairs, endpoint configuration, backup and recovery, A/V protection, secure remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alarm to your specified IT management personnel and your assigned Progent consultant so potential problems can be taken care of before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing family of in-depth reporting utilities designed to integrate with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery
  Progent has partnered with advanced backup product companies to create ProSight Data Protection Services (DPS), a family of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and enable transparent backup and rapid recovery of critical files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, user mistakes, malicious insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed backup services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

• ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
  Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected application and enter your password you are requested to verify your identity via a unit that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be used for this second means of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several validation devices. To find out more about Duo two-factor identity validation services, see Duo MFA two-factor authentication services.

• ProSight Shared Support: Outsourced and Shared IT Support Center Services
  Progent's Co-managed Service Desk provides a seamless supplement to your corporate IT support resources. Client access to the Help Desk, provision of technical assistance, issue escalation, trouble ticket creation and tracking, efficiency measurement, and management of the support database are cohesive regardless of whether issues are taken care of by your in-house IT support group, by Progent's team, or both. Your business has unrestricted flexibility to expand or shrink your share of support work as circumstances demand. Progent provides startup installation and onboarding of the professional services automation (PSA) software plus documentation, validation and education. To find out more about ProSight Shared Help Desk, see ProSight Co-Managed Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

• Patch Management: Software/Firmware Update Management Services
  Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and affordable alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. Besides maximizing the protection and reliability of your computer network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your network. Find out more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Cloud Integration
Progent can provide expert remote consulting services to help businesses of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that combine physical IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services such as Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.

On-premises Consulting and Support Services Offered at the QTS Sacramento Internet Data Center
The QTS Data Center, previously called the Herakles Data Center, is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If your business is currently using the QTS Sacramento Data Center as a colocation site or if your company is planning on moving your primary or disaster recovery system to the QTS Colocation Center, Progent can provide a variety of budget-friendly services that include data center relocation, equipment installation and upgrades, network optimization, comprehensive project management, virtualization expertise, offsite monitoring, streamlined network management, application development, disaster recovery/business continuity planning, data security evaluation, and the support of Progent's Test Lab. To find out more, visit Progent's onsite consulting support at the QTS Colocation Center.

Progent's Test Lab is a lab at the QTS Data Center with a collection of advanced servers and network infrastructure that can be utilized remotely or on site to facilitate system testing, assessments, capacity testing, forensics, business continuity simulation, education, and additional purposes to help Progent's clients successfully carry out large-scale projects. To learn more, see Progent's Test and Training Lab at the QTS Data Center.

Round-the-clock On-site Support Options
Progent can provide optional around-the-clock on-line or in person computer support and IT outsourcing expertise in these locations in your area:

and you need technical assistance, IT outsourcing, or advanced expertise from a certified Progent engineer,