San Francisco North Bay
San Rafael, Sausalito, Tiburon, Ross, Tiburon:

Your Microsoft and Cisco Certified IT Consulting Professionals
For over two decades, Progent's network support experts have been the top source of affordable Microsoft consulting, Cisco network expertise and advanced consulting services for businesses in the and Silicon Valley. Whether your small business needs emergency network support from a seasoned expert, a system engineer, or an application programmer, Progent is your most reliable choice for computer support services such as Microsoft Exchange and Outlook consulting, network security evaluation and design, Help Desk support, specialized program development, virtual server consulting, live online classes for Microsoft Office apps, and high availability network solutions.

As a Microsoft-qualified network consulting firm, Progent provides businesses of all sizes in the San Rafael vicinity enterprise-class information technology consulting services as well as remote or in person technical help for environments based on Microsoft Windows and Cisco technology. Areas of expertise provided by Progent include Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 upgrade consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 management and troubleshooting support and Microsoft Windows Server 2008 R2 upgrade help to create a dependable basis for your information network, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration and Microsoft Exchange 2010 Server support to provide an advanced messaging environment, SharePoint management to improve information sharing, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development consulting, and Microsoft SQL 2014 consulting to harness your vital corporate data, Microsoft Dynamics GP software training for timely management information, and System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for automatically monitoring the health of your network. Progent can also provide Cisco Premier engineers to show you how to maximize and support your network architecture.

Other on-premises and remote information technology support services offered by Progent to clients in San Rafael include project management expertise, iPhone integration and management, Google Android phone and tablet integration, RIM Blackberry troubleshooting and Windows handhelds management, site surveys for Wi-Fi deployment, database management and software programming services from certified SQL Server consultants, Oracle professionals, and MySQL consultants, virtualization solutions from certified Windows Hyper-V consultants, VMware vSphere deployment, VMware Site Recovery Manager (SRM) business continuity planning, VMware NSX virtual network design and integration, and Citrix XenServer integrators, plus disaster recovery planning and testing.

ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, subscription-based managed services intended to enable small and mid-size businesses to utilize the same advanced IT solutions used by some of the world's leading enterprises. The ProSight line of network management outsourcing services addresses all critical aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it feasible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to achieve leading-edge IT resilience. Progent handles the daily monitoring and management for you, so your network expands smoothly without becoming an obstacle. For a low and predictable monthly subscription, Progent's experienced IT group can be your complete technology safety net. Entry-level packages include remote monitoring and management, cybersecurity, automatic monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to advanced solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any potential problems can be addressed before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for managing your network, server, and desktop devices by offering an environment for performing common time-consuming tasks. These can include health monitoring, patch management, automated remediation, endpoint configuration, backup and restore, A/V protection, secure remote access, standard and custom scripts, asset inventory, endpoint profile reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alert to your designated IT personnel and your assigned Progent consultant so potential problems can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, optimize and debug their connectivity appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing suite of real-time reporting utilities created to integrate with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and allow transparent backup and fast recovery of vital files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or application glitches. Managed services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

• ProSight MFA with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
  Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a secured online account and give your password you are asked to confirm your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this second form of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register multiple verification devices. To learn more about Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services.

• ProSight Co-Managed Support: Outsourced and Shared Call Center Services
  Progent's Co-managed Service Desk provides a transparent extension of your internal network support group. End user access to the Service Desk, delivery of technical assistance, escalation, ticket creation and tracking, efficiency measurement, and management of the service database are consistent whether issues are taken care of by your in-house network support group, by Progent's team, or by a combination. You have complete flexibility to expand or shrink your part of technical support activity as required. Progent takes care of startup deployment and provisioning of the professional services automation (PSA) software plus workflow documentation, validation and education. To find out more about ProSight Co-Managed Help Desk, see ProSight Co-Managed Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

• Patch Management: Patch Management Services
  Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. In addition to maximizing the protection and reliability of your computer network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on line-of-business projects and activities that derive the highest business value from your network. Read more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Cloud Solutions
Progent can provide advanced online support services to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help your IT team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize on-premises resources as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Microsoft 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has more than two decades of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.

On-premises Consulting and Support Services Offered at the QTS Sacramento Data Center
The QTS Data Center facility, previously called the Herakles Data Center, is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your company is now using the QTS Data Center as a colocation site or if you are considering moving your main or disaster recovery equipment to the QTS Sacramento Colocation Center, Progent can provide a variety of budget-friendly services including data center migration, equipment deployment and upgrades, network optimization, comprehensive project management, virtualization expertise, remote network monitoring, automated system administration, software development, disaster recovery/business continuity planning, data security assessment, and the use of Progent's Test Lab. For more details, visit Progent's onsite consulting support services at the QTS Data Center.

The Progent Test Lab is a room at the QTS Colocation Center with a variety of dedicated servers and network infrastructure that can be used remotely or on site to accommodate system testing, evaluations, capacity modeling, repair, business continuity planning, education, and additional purposes to help Progent's customers succeed with large-scale projects. To learn more, see Progent's Test Lab at the QTS Sacramento Data Center.

24x7 Local Service Availability
Progent offers optional 24x7 remote or on-premises computer help and IT outsourcing services in these locations in your region:

and you need technical assistance, IT outsourcing, or advanced expertise from a certified Progent engineer,