Monterey Peninsula
Salinas, Marina:

Your Microsoft and Cisco Certified IT Consulting Professionals
For more than 20 years, Progent's computer support engineers have been the premier providers of budget-friendly Microsoft Windows support services, Cisco network technology integration and advanced consulting assistance for businesses in the and the California Central Valley. If your organization requires urgent technical help from a certified expert, a network engineer, or a software developer, Progent is the most reliable source for IT support services including email assistance, system security testing and design, Helpdesk outsourcing, specialized application design, virtualization help, online classes for Microsoft Office applications, and high availability network solutions.

As a Microsoft-certified network consulting company, Progent offers companies in the Salinas vicinity world-class IT consulting services plus remote or in person technical assistance for networks based on Windows and Cisco technology. Practice areas offered by Progent include Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 upgrade expertise, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 maintenance and migration support and Microsoft Windows Server 2008 migration support to build a solid basis for your IT network, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 upgrade support, Microsoft Exchange 2013 Server consulting and Microsoft Exchange Server 2010 support to provide an advanced messaging environment, SharePoint management to facilitate teamwork, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration consulting, and Microsoft SQL 2014 deployment help to manage your vital corporate data, Dynamics GP software education for accurate management reporting, and System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for automatically tracking the health of your information system. Progent can in addition provide Cisco Premier network engineers to help you optimize and maintain your network infrastructure.

Additional onsite and online IT support services available from Progent to clients in the Salinas vicinity include project management expertise, Apple iPhone and iPad integration, Google Android smartphone and tablet integration, RIM Blackberry support and Microsoft Windows smart phone and tablet integration, site design for Wi-Fi deployment, database management and application programming services from certified Microsoft SQL consultants, Oracle professionals, and MySQL application programmers, virtualization solutions from certified Hyper-V integrators, VMware vSphere planning and deployment, VMware Site Recovery Manager (SRM) application continuity consulting, VMware NSX virtual network architecture and management, and Citrix integrators, plus disaster recovery planning and testing.

Progent's ProSight Subscription-based Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, subscription-based managed services intended to allow small and mid-size organizations to utilize the same advanced IT solutions used by some of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all key areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it possible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to achieve leading-edge network resilience. Progent handles the necessary monitoring and management for you, so your network scales readily without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's full-service IT team can be your dependable technology safety net. Basic plans include remote monitoring and management, security, automatic monthly patching, and documentation. As your requirements grow, you can add low-cost subscriptions to best-in-class solutions like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt your network. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your client-server infrastructure by offering tools for performing common tedious tasks. These can include health monitoring, patch management, automated remediation, endpoint setup, backup and restore, anti-virus defense, secure remote access, standard and custom scripts, asset inventory, endpoint profile reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alarm to your specified IT management personnel and your Progent technical consultant so emerging problems can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex network management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing suite of in-depth management reporting utilities created to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery
  Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and enable non-disruptive backup and fast restoration of important files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or software glitches. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
  Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a secured application and give your password you are asked to confirm who you are via a device that only you have and that uses a different ("out-of-band") network channel. A broad selection of devices can be used as this added means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate multiple verification devices. To find out more about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services.

• ProSight Co-Managed Help Desk: Outsourced and Shared Call Desk Services
  Progent's Co-managed Help Desk Service offers a seamless extension of your core network support organization. Client access to the Service Desk, delivery of support services, issue escalation, ticket generation and updates, performance measurement, and maintenance of the support database are cohesive regardless of whether incidents are resolved by your corporate support group, by Progent's team, or by a combination. You have complete flexibility to extend or reduce your share of support activity as circumstances demand. Progent takes care of initial installation and provisioning of the professional services automation (PSA) software as well as documentation, testing and training. For details about ProSight Shared Support, visit ProSight Co-Managed Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
  Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management provide businesses of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the security and reliability of your computer network, Progent's software/firmware update management services allow your in-house IT staff to concentrate on more strategic projects and activities that derive maximum business value from your information network. Find out more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Cloud Integration
Progent can provide expert online support services to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize physical resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.

Onsite Consulting and Support Services Offered at the QTS Sacramento Colocation Center
The QTS Data Center, previously called the Herakles Data Center, is situated in the seismically-stable Natomas area of Sacramento, CA. If you are currently utilizing the QTS Data Center as a colocation facility or if your business is planning on migrating your main or disaster recovery system to the QTS Colocation Center, Progent offers a range of affordable consulting services such as data center migration, system deployment and updates, infrastructure optimization, project management, virtual server expertise, offsite monitoring, centralized network management, software programming, disaster recovery planning and testing, data security assessment, and the support of Progent's Test Lab. For more details, see Progent's onsite consulting support services at the QTS Colocation Center.

The Progent Test Lab is a room at the QTS Data Center with a collection of advanced computers and network equipment able to be used remotely or on site to facilitate piloting, assessments, capacity modeling, repair, business continuity simulation, education, and other reasons to help Progent's customers successfully carry out major IT initiatives. To learn more, visit Progent's Test Lab at the QTS Data Center.

24x7 In Person Support Availability
Progent offers optional around-the-clock remote or on-premises computer help and information technology outsourcing services in these cities in your area:

and you need technical assistance, IT outsourcing, or high-level expertise from a certified Progent engineer,