California Central Valley
Rancho Cordova, Fair Oaks, Carmichael

Your Microsoft Certified Network Consulting Professionals
For more than two decades, Progent's network service experts have been the premier source of affordable Microsoft Windows consulting, Cisco networking integration and advanced consulting services for companies in the and Silicon Valley. Whether your company requires emergency network support from a certified professional, a system engineer, or an application programmer, Progent is your best choice for computer services such as Microsoft Exchange and Outlook migration and support, network security testing and design, Helpdesk outsourcing, custom program design, virtualization architecture, online classes for Microsoft Office and Office 365 applications, and fault tolerant system design.

As a Microsoft-certified computer consultant company, Progent offers businesses in Rancho Cordova enterprise-class information technology support services as well as remote or on-premises technical support for networks powered by Windows and Cisco technology. Practice areas provided by Progent cover Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 management and migration support and Windows Server 2008 migration help to build a firm basis for your IT network, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 upgrade support, Exchange 2013 Server consulting and Microsoft Exchange Server 2010 support to establish an advanced email solution, MS SharePoint help to improve teamwork, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration consulting, and Microsoft SQL 2014 consulting to manage your vital corporate data, Microsoft Dynamics GP/Great Plains software programming for timely financial reporting, and Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for proactively monitoring the health of your information system. Progent can in addition offer Cisco Premier engineers to show you how to optimize and support your connectivity infrastructure.

Other onsite and remote IT consulting available from Progent to clients in the city of Rancho Cordova include senior project management expertise, Apple iPhone integration, Google Android phone integration, RIM Blackberry troubleshooting and Microsoft Windows handhelds management, wireless site design for Wi-Fi deployment, DBA and application programming support from certified SQL Server consultants, Oracle professionals, and MySQL application programmers, virtual server solutions from certified Hyper-V integrators, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager (SRM) application continuity consulting, VMware NSX virtual network design and integration, and Citrix XenServer consultants, plus disaster recovery planning and testing.

Progent's ProSight Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, subscription-based services intended to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. The ProSight series of outsourced network management services covers all key aspects of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Packages make it practical for small and mid-size companies to deploy Remote Monitoring and Management (RMM) technology to create advanced network resilience. Progent handles the necessary monitoring and maintenance for you, so your network scales easily without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's experienced IT team can be your dependable technology safety net. Basic plans include remote monitoring and management (RMM), security, monthly patching, and documentation. As your requirements grow, you can add low-cost subscriptions to advanced solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for monitoring and managing your network, server, and desktop devices by providing an environment for performing common time-consuming jobs. These can include health checking, patch management, automated remediation, endpoint deployment, backup and recovery, A/V protection, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alarm to your designated IT management staff and your assigned Progent technical consultant so that potential issues can be taken care of before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing suite of real-time and in-depth reporting utilities created to work with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and allow non-disruptive backup and fast restoration of vital files/folders, apps, images, plus VMs. ProSight DPS helps you avoid data loss caused by hardware failures, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

• ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Android, and other personal devices. Using 2FA, when you log into a protected online account and give your password you are requested to confirm your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this second form of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register several verification devices. To find out more about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services.

• ProSight Shared Support: Outsourced and Co-managed Help Desk Services
  Progent's Co-managed Service Desk provides a transparent extension of your corporate network support resources. User interaction with the Service Desk, provision of technical assistance, problem escalation, trouble ticket creation and updates, efficiency metrics, and maintenance of the support database are consistent whether issues are resolved by your internal support resources, by Progent, or by a combination. You have complete flexibility to extend or shrink your part of technical support work as needed. Progent provides initial deployment and onboarding of the professional services automation (PSA) software plus documentation, testing and education. To learn more about ProSight Co-Managed Support, refer to ProSight Co-Managed Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

• Progent's Patch Management: Patch Management Services
  Progent's support services for patch management offer businesses of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving IT network. Besides optimizing the protection and reliability of your IT environment, Progent's patch management services permit your IT team to concentrate on line-of-business initiatives and activities that deliver maximum business value from your network. Learn more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Hybrid Cloud Integration
Progent can provide expert online consulting to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize local IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.

On-premises Support Services Offered at the QTS Sacramento Data Center
The QTS Data Center facility, previously called the Herakles Data Center, is situated in the earthquake-neutral Natomas area of Sacramento, CA. If your company is now utilizing the QTS Sacramento Data Center as a colocation facility or if you are planning on migrating your primary or offsite backup equipment to the QTS Colocation Center, Progent can provide a range of cost-effective services such as colocation relocation, equipment installation and upgrades, infrastructure optimization, project management, virtual server expertise, remote monitoring, automated network administration, application development, disaster recovery/business continuity planning, security evaluation, and the use of Progent's Test Lab. To find out more, refer to Progent's onsite consulting services at the QTS Colocation Center.

The Progent Test Lab is a lab at the QTS Data Center with a variety of advanced computers and network support infrastructure that can be used remotely or on site to facilitate system testing, assessments, capacity modeling, forensics, disaster recovery simulation, training, and additional reasons to help Progent's clients successfully carry out major IT initiatives. To learn more, see Progent's Test and Training Lab at the QTS Sacramento Data Center.

24x7 On-site Service Options
Progent offers optional around-the-clock on-line or on-premises network help and IT outsourcing expertise in these locations in your area:

and you are in need of computer help, IT outsourcing, or advanced expertise from a Microsoft or Cisco certified engineer,