San Francisco North Bay
Petaluma, Sonoma:

Progent: The Microsoft and Cisco Certified IT Consulting Professionals
For over two decades, Progent's network support experts have been the premier providers of low-cost Microsoft Windows support services, Cisco network technology integration and advanced consulting assistance for companies in the and the California Central Valley. Whether your small business needs emergency technical help from a seasoned professional, a network consultant, or an application programmer, Progent is your most reliable source for computer support services such as e-mail and messaging help, network protection assessment and design, Help Desk support, specialized program design, virtualization consulting, live online classes for Microsoft Office and Office 365 applications, and fault tolerant system engineering.

As a Microsoft-qualified computer consultant firm, Progent offers companies in the Petaluma neighborhood enterprise-class IT support expertise plus remote or on-premises technical assistance for environments based on Microsoft Windows and Cisco platforms. Areas of expertise provided by Progent include Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 management and troubleshooting support and Microsoft Windows Server 2008 upgrade support to build a firm basis for your IT network, Microsoft Exchange 2019 Server integration, Microsoft Exchange Server 2016 migration, Exchange 2013 Server consulting and Microsoft Exchange Server 2010 support to provide an advanced messaging environment, Microsoft SharePoint assistance to facilitate teamwork, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration support, and Microsoft SQL 2014 consulting to manage your vital corporate data, Dynamics GP/Great Plains software training for accurate management information, and System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for automatically tracking the efficiency of your information system. Progent can also offer Cisco Certified engineers to help you maximize and maintain your connectivity architecture.

Additional onsite and remote information technology support services available from Progent to clients in the Petaluma area include senior project management consulting, iPhone integration, Google Android smartphone integration, Blackberry support and Windows handhelds integration, site surveys for Wi-Fi deployment, database management and software development services from certified Microsoft SQL consultants, Oracle professionals, and MySQL application programmers, virtual server design and support from certified Hyper-V consultants, VMware vSphere planning and deployment, VMware Site Recovery Manager (SRM) application continuity planning, VMware NSX network virtualization architecture and integration, and Citrix XenServer consultants, plus disaster recovery/business continuity planning and testing.

Progent's ProSight Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, subscription-based managed services intended to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the world's leading corporations. The ProSight portfolio of network management outsourcing services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it possible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to achieve leading-edge IT resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system scales readily without holding you back. For a low and predictable monthly price, Progent's experienced IT team can be your complete technology safety net. Entry-level plans include remote monitoring and management (RMM), cybersecurity, monthly patching, and documentation. As your needs grow, you can add low-cost subscriptions to best-in-class options like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your network, server, and desktop devices by providing tools for streamlining common tedious jobs. These include health monitoring, patch management, automated repairs, endpoint setup, backup and restore, anti-virus response, secure remote access, standard and custom scripts, asset inventory, endpoint profile reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alert to your designated IT staff and your Progent consultant so emerging problems can be taken care of before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing suite of real-time and in-depth reporting plug-ins designed to integrate with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery
  Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services, a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup operations and enable non-disruptive backup and rapid restoration of critical files, apps, system images, and VMs. ProSight DPS lets your business protect against data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious insiders, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to deliver web-based management and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

• ProSight MFA with Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
  Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a secured online account and enter your password you are requested to confirm who you are on a unit that only you possess and that is accessed using a separate network channel. A broad selection of devices can be utilized for this added means of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You may register multiple validation devices. To find out more about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services for access security.

• ProSight Co-Managed Support: Outsourced and Co-managed Help Center Services
  Progent's Shared Service Desk offers a smooth extension of your internal IT support team. User interaction with the Help Desk, provision of support, escalation, ticket generation and updates, efficiency measurement, and management of the support database are cohesive whether incidents are taken care of by your core support staff, by Progent's team, or both. You have unrestricted flexibility to extend or shrink your part of technical support activity as circumstances demand. Progent takes care of startup installation and onboarding of the professional services PSA software as well as documentation, testing and education. For more information about ProSight Co-Managed Support, see ProSight Shared Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. In addition to optimizing the security and functionality of your computer environment, Progent's patch management services allow your in-house IT staff to focus on more strategic initiatives and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Cloud Solutions
Progent offers advanced online support services to help businesses of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that utilize physical resources along with public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and affordably.

On-premises Consulting Services Offered at the QTS Sacramento Colocation Center
The QTS Data Center, previously called the Herakles Data Center, is located in the seismically-stable Natomas area of Sacramento, CA. If your company is currently utilizing the QTS Sacramento Data Center as a colocation site or if you are considering migrating your primary or disaster recovery equipment to the QTS Data Center, Progent can provide a range of budget-friendly services such as colocation migration, system deployment and upgrades, network optimization, comprehensive project management, virtual server configuration, offsite monitoring, centralized network administration, software development, disaster recovery/business continuity planning, data security evaluation, and the support of the Progent Test Lab. To find out more, see Progent's consulting services at the QTS Colocation Center.

The Progent Test and Design Lab is a lab at the QTS Data Center with a collection of dedicated servers and network support equipment able to be utilized online or on premises to facilitate system testing, assessments, performance modeling, troubleshooting, business continuity planning, education, and other purposes to help Progent's clients successfully carry out large-scale projects. To learn more, visit Progent's Test and Training Lab at the QTS Data Center.

24x7 In Person Service Availability
Progent offers optional around-the-clock on-line or in person network support and information technology outsourcing expertise in these locations in your region:

and you are in need of computer assistance, information technology outsourcing, or top-level services from a Progent professional,