San Francisco Peninsula
Palo Alto, Redwood City:

Progent: Your Microsoft and Cisco Certified Network Service Experts
For over 20 years, Progent's network support experts have been the premier providers of budget-friendly Microsoft Windows consulting, Cisco network integration and IT consulting assistance for businesses in the and the California Central Valley. Whether your company requires emergency technical help from a certified expert, a system consultant, or a software developer, Progent is your best choice for computer support services such as Microsoft Exchange and Outlook migration and support, network security testing and enhancement, Helpdesk services, specialized program design, virtualization help, online instruction for Microsoft Office applications, and fault tolerant network engineering.

As a Microsoft-authorized computer consulting company, Progent provides companies in Palo Alto world-class information technology consulting expertise plus remote or in person troubleshooting help for environments based on Microsoft Windows and Cisco technology. Areas of expertise offered by Progent include Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 maintenance and migration support and Microsoft Windows Server 2008 R2 upgrade help to create a firm basis for your IT system, Microsoft Exchange Server 2019 integration, MS Exchange 2016 Server migration, Exchange 2013 integration and Exchange 2010 Server management to establish an advanced messaging solution, SharePoint assistance to improve information sharing, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development consulting, and Microsoft SQL Server 2014 consulting to manage your vital information, Dynamics GP/Great Plains software programming for timely management reporting, and System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for 24x7 monitoring the efficiency of your network. Progent can in addition provide Cisco Premier Certified consultants to show you how to maximize and maintain your network architecture.

Additional onsite and online information technology consulting services offered by Progent to businesses in the city of Palo Alto include senior project management consulting, iPhone integration and management, Android phone and tablet integration, RIM Blackberry troubleshooting and Windows handhelds integration, site surveys for Wi-Fi installation, database management and application development services from certified SQL Server experts, Oracle DBAs and developers, and MySQL application programmers, virtualization expertise from certified Hyper-V integrators, VMware vSphere and vCloud deployment, VMware Site Recovery Manager application continuity planning, VMware NSX network virtualization design and management, and Citrix XenServer integrators, plus business continuity planning and testing.

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, subscription-based services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the world's leading enterprises. The ProSight suite of network monitoring and management services addresses all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

• ProSight Managed Service Plans: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it possible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) technology to achieve leading-edge network resilience. Progent takes care of the necessary monitoring and management for you, so your system expands readily without holding you back. For a low and predictable monthly subscription, Progent's full-service IT team can be your dependable technology safety net. Basic packages include remote monitoring and management, cybersecurity, automatic monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-in-class solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for monitoring and managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming tasks. These can include health checking, patch management, automated remediation, endpoint configuration, backup and restore, A/V response, remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and debugging help. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alert to your specified IT management personnel and your Progent consultant so emerging issues can be fixed before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing family of real-time management reporting utilities designed to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and enable non-disruptive backup and rapid recovery of critical files, apps, images, plus VMs. ProSight DPS lets your business avoid data loss resulting from equipment breakdown, natural calamities, fire, malware such as ransomware, human error, malicious insiders, or application bugs. Managed services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

• ProSight MFA with Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
  Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected online account and give your password you are asked to verify who you are via a device that only you have and that is accessed using a different network channel. A broad range of devices can be utilized as this added form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For details about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.

• ProSight Co-Managed Call Desk: Outsourced and Shared Call Center Services
  Progent's Shared Service Desk offers a seamless supplement to your internal network support organization. Client access to the Help Desk, delivery of support, problem escalation, ticket creation and updates, efficiency measurement, and management of the service database are cohesive regardless of whether incidents are resolved by your corporate support group, by Progent's team, or by a combination. You have unrestricted versatility to expand or reduce your part of support work as needed. Progent takes care of initial deployment and onboarding of the professional services automation software plus documentation, testing and training. To learn more about ProSight Shared Call Desk, go to ProSight Shared Help Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management provide organizations of any size a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving IT system. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services permit your IT team to concentrate on line-of-business projects and tasks that derive the highest business value from your network. Read more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup environment that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Cloud Solutions
Progent can provide expert remote consulting services to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine physical resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.

Onsite Consulting Services Offered at the QTS Sacramento Colocation Center
The QTS Data Center, formerly the Herakles Data Center, is located in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are currently using the QTS Sacramento Data Center as a colocation facility or if you are planning on migrating your main or offsite backup system to the QTS Sacramento Colocation Center, Progent can provide a range of budget-friendly services such as colocation relocation, equipment deployment and updates, network optimization, project management, virtual server configuration, offsite network monitoring, centralized system management, software programming, disaster recovery/business continuity solutions, data security assessment, and the support of the Progent Test Lab. For more details, refer to Progent's consulting services at the QTS Colocation Center.

Progent's Test and Design Lab is a room at the QTS Data Center with a collection of advanced computers and network support infrastructure able to be utilized online or on premises to facilitate system testing, assessments, capacity testing, troubleshooting, business continuity simulation, education, and other purposes to help Progent's clients successfully carry out major IT initiatives. For more information, see Progent's Test and Training Lab at the QTS Data Center.

Round-the-clock Local Service Availability
Progent offers optional around-the-clock remote or on-premises network help and IT outsourcing expertise in these cities in your area:

and you are in need of computer help, IT outsourcing, or advanced expertise from a certified Progent engineer,