Silicon Valley
Mountain View, Cupertino, Los Altos:

Your Microsoft Certified Network Consulting Experts
For more than 20 years, Progent's network support experts have been the premier providers of affordable Microsoft support services, Cisco network infrastructure expertise and IT consulting services for businesses in the and Silicon Valley. Whether your small business requires emergency technical help from a seasoned expert, a system consultant, or a software developer, Progent is your best source for IT services including e-mail and messaging consulting, network protection testing and enhancement, Helpdesk services, specialized program design, virtual server help, online training for Microsoft Office apps, and high availability network solutions.

As a Microsoft-qualified network consulting firm, Progent offers businesses of all sizes in the Mountain View area world-class information technology consulting services plus remote or on-premises technical help for environments based on Windows and Cisco technology. Practice areas offered by Progent include Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 upgrade consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 management and troubleshooting expertise and Windows Server 2008 R2 migration support to build a firm foundation for your IT system, Microsoft Exchange 2019 integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting and Microsoft Exchange 2010 Server support to establish an advanced email environment, Microsoft SharePoint help to facilitate collaboration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration support, and Microsoft SQL 2014 deployment help to harness your vital corporate data, Microsoft Dynamics GP software training for timely management information, and Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for proactively monitoring the reliability of your network. Progent can in addition offer Cisco Premier consultants to help you maximize and support your network architecture.

Additional onsite and remote information technology support services offered by Progent to clients in Mountain View include senior project management consulting, Apple iPhone and iPad integration, Google Android smartphone integration and management, RIM Blackberry troubleshooting and Windows handhelds management, site design for Wi-Fi deployment, DBA and application development services from certified SQL Server experts, Oracle professionals, and MySQL application programmers, virtual server expertise from certified Hyper-V integrators, VMware vSphere deployment, VMware Site Recovery Manager application continuity planning, VMware NSX virtual network design and management, and Citrix consultants, plus business continuity planning and testing.

ProSight Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, subscription-based services designed to enable small and medium-size businesses to utilize the same advanced technology used by many of the world's top corporations. The ProSight line of network monitoring and management services covers all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it realistic for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to create advanced IT resilience. Progent takes care of the daily monitoring and management for you, so your system scales smoothly without becoming an obstacle. For a low and predictable monthly subscription, Progent's experienced IT group can be your dependable technology safety net. Basic packages include RMM, cybersecurity, automatic monthly patching, and documentation. As your needs grow, you can add low-cost subscriptions to best-in-class options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for managing your client-server infrastructure by offering tools for streamlining common time-consuming tasks. These can include health checking, update management, automated repairs, endpoint deployment, backup and restore, anti-virus response, secure remote access, standard and custom scripts, resource inventory, endpoint status reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alarm to your designated IT staff and your Progent technical consultant so emerging issues can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding line of real-time management reporting utilities created to integrate with the industry's top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and track your backup processes and enable transparent backup and rapid recovery of critical files, applications, system images, plus virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, user error, ill-intentioned employees, or application bugs. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

• ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
  Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Android, and other personal devices. With 2FA, when you log into a protected application and give your password you are requested to verify your identity via a unit that only you possess and that uses a separate network channel. A wide range of devices can be utilized for this second means of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may designate several verification devices. To find out more about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication services.

• ProSight Shared Call Desk: Outsourced and Shared Help Center Services
  Progent's Co-managed Help Desk Service offers a transparent extension of your internal support resources. User interaction with the Help Desk, delivery of technical assistance, escalation, ticket creation and updates, performance metrics, and maintenance of the service database are consistent whether issues are taken care of by your core network support staff, by Progent's team, or a mix of the two. Your business has complete versatility to expand or shrink your part of IT support activity as required. Progent provides initial installation and provisioning of the professional services automation (PSA) software as well as documentation, validation and education. To find out more about ProSight Shared Support, visit ProSight Shared Help Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

• Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management offer organizations of any size a versatile and cost-effective solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. Besides maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services free up time for your IT staff to focus on more strategic initiatives and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Hybrid Cloud Solutions
Progent can provide expert remote support services to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Microsoft 365 integration with on-premises installations of Exchange, Azure hybrid cloud design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

On-premises Consulting and Support Services Offered at the QTS Sacramento Colocation Center
The QTS Data Center facility, formerly the Herakles Data Center, is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your business is currently using the QTS Sacramento Data Center as a colocation facility or if you are planning on moving your primary or disaster recovery equipment to the QTS Colocation Center, Progent offers a range of affordable services that include data center migration, equipment deployment and updates, network improvements, comprehensive project management services, virtualization expertise, offsite network monitoring, automated system administration, software development, business continuity planning, security assessment, and the support of Progent's Test Lab. For more details, refer to Progent's onsite consulting support services at the QTS Data Center.

Progent's Test Lab is a lab at the QTS Colocation Center with a variety of dedicated servers and network infrastructure that can be utilized online or on premises to facilitate system testing, evaluations, performance testing, forensics, disaster recovery planning, training, and additional reasons to help Progent's clients successfully carry out major projects. For more information, refer to Progent's Test and Training Lab at the QTS Data Center.

24x7 In Person Service Availability
Progent offers optional around-the-clock on-line or on-site computer help and IT outsourcing services in these cities in your area:

and you are looking for technical support, information technology outsourcing, or advanced services from a Microsoft or Cisco certified professional,