Silicon Valley
Morgan Hill, Gilroy:

Progent: The Microsoft and Cisco Certified Information Technology Consulting Professionals
For over two decades, Progent's computer support engineers have been the premier providers of low-cost Microsoft Windows consulting, Cisco network integration and advanced consulting services for businesses in the and Silicon Valley. If your small business needs emergency technical help from a seasoned professional, a system engineer, or a software developer, Progent is the most reliable choice for IT support services such as e-mail and messaging migration and support, system protection assessment and design, Help Desk support, custom application design, virtual server help, online classes for Microsoft Office and Office 365 applications, and high availability system solutions.

As a Microsoft-qualified network consultant company, Progent provides companies in the Morgan Hill vicinity world-class IT consulting expertise as well as remote or on-premises troubleshooting help for environments powered by Microsoft Windows and Cisco platforms. Practice areas provided by Progent cover Windows Server 2022 solution design and migration expertise, Windows Server 2019 upgrade expertise, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 maintenance and troubleshooting support and Windows Server 2008 upgrade support to create a firm foundation for your information system, MS Exchange Server 2019 integration, MS Exchange Server 2016 migration, Exchange 2013 Server integration and Microsoft Exchange 2010 Server support to establish a state-of-the-art messaging solution, MS SharePoint help to facilitate teamwork, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development support, and Microsoft SQL Server 2014 consulting to harness your key corporate data, Microsoft Dynamics GP/Great Plains software training for timely financial information, and System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for 24x7 monitoring the health of your information system. Progent can also provide Cisco Premier Certified consultants to help you maximize and support your connectivity infrastructure.

Additional onsite and remote IT services provided by Progent to clients in the Morgan Hill vicinity include project management consulting, iPhone integration and management, Android smartphone integration, Blackberry support and Windows smart phone and tablet management, wireless site design for Wi-Fi installation, database management and application development support from certified Microsoft SQL consultants, Oracle professionals, and MySQL application programmers, virtualization expertise from certified Windows Hyper-V integrators, VMware vSphere and vCloud configuration and troubleshooting, VMware Site Recovery Manager (SRM) application continuity planning, VMware NSX network virtualization design and management, and Citrix integrators, plus business continuity planning and testing.

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, subscription-based managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. Progent's ProSight suite of network monitoring and management services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight Managed Service Plans: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it feasible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) technology to achieve leading-edge network resilience. Progent handles the necessary monitoring and maintenance for you, so your network expands smoothly without holding you back. For a low and predictable monthly subscription, Progent's experienced IT group can be your complete technology safety net. Basic packages include remote monitoring and management (RMM), security, monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that any potential problems can be resolved before they can disrupt your network. Find out more details about ProSight LAN Watch server and desktop monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for monitoring and managing your network, server, and desktop devices by offering an environment for streamlining common tedious jobs. These can include health monitoring, update management, automated repairs, endpoint setup, backup and restore, anti-virus defense, remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alarm to your designated IT staff and your Progent technical consultant so emerging problems can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing line of real-time reporting tools created to integrate with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery
  Progent has worked with leading backup technology vendors to create ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products manage and track your data backup operations and enable transparent backup and rapid restoration of vital files/folders, apps, images, and VMs. ProSight DPS lets your business protect against data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or software bugs. Managed services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo authentication services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on iOS, Android, and other personal devices. With 2FA, when you sign into a secured application and give your password you are requested to verify your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be utilized for this added means of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate multiple validation devices. For details about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

• ProSight Shared Help Desk: Outsourced and Co-managed IT Support Desk Services
  Progent's Co-managed Help Desk Service provides a transparent supplement to your internal IT support resources. End user access to the Service Desk, delivery of support, escalation, ticket creation and tracking, performance measurement, and maintenance of the support database are consistent whether incidents are taken care of by your corporate IT support group, by Progent, or by a combination. Your business has complete versatility to extend or shrink your share of IT support work as circumstances demand. Progent provides startup installation and provisioning of the professional services automation software plus documentation, validation and training. To learn more about ProSight Co-Managed Help Desk, visit ProSight Shared Help Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for patch management provide organizations of any size a flexible and affordable alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. Besides optimizing the security and functionality of your IT network, Progent's patch management services free up time for your in-house IT team to focus on more strategic projects and activities that derive the highest business value from your network. Learn more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Cloud Integration
Progent offers advanced online support to help organizations of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine physical resources as well as cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud integration services that include Microsoft 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud planning and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.

On-premises Consulting Services Offered at the QTS Sacramento Data Center
The QTS Data Center facility, previously called the Herakles Data Center, is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your business is currently using the QTS Sacramento Data Center as a colocation facility or if your business is considering moving your primary or disaster recovery system to the QTS Sacramento Colocation Center, Progent can provide a variety of affordable consulting services that include colocation relocation, equipment installation and updates, network improvements, project management services, virtualization expertise, offsite network monitoring, automated network administration, software development, business continuity planning, security evaluation, and the use of the Progent Test Lab. To find out more, refer to Progent's consulting services at the QTS Data Center.

Progent's Test and Design Lab is a room at the QTS Data Center with a variety of advanced servers and network infrastructure that can be used online or on premises to accommodate piloting, evaluations, capacity modeling, repair, disaster recovery simulation, training, and other reasons to help Progent's customers succeed with major projects. For more information, visit Progent's Test and Training Lab at the QTS Sacramento Colocation Center.

24x7 On-site Support Options
Progent can provide optional around-the-clock remote or in person computer help and information technology outsourcing expertise in these locations in your region:

and you are looking for computer support, IT outsourcing, or high-level services from a Microsoft or Cisco certified engineer,