California Central Valley
Stanislaus County, Modesto, Turlock, Ceres:

Your Microsoft Certified IT Service Experts
For over two decades, Progent's network support engineers have been the top source of affordable Microsoft Windows support services, Cisco network technology expertise and IT consulting services for companies in the and Silicon Valley. If your small business needs urgent technical support from a certified professional, a network consultant, or an application programmer, Progent is your most reliable choice for computer services such as Microsoft Exchange and Outlook expertise, network security testing and enhancement, Helpdesk outsourcing, specialized program development, virtual server help, live online training for Microsoft Office and Office 365 apps, and high availability system engineering.

As a Microsoft-certified computer consulting firm, Progent offers businesses in the Modesto area enterprise-class information technology consulting expertise as well as remote or in person troubleshooting help for environments powered by Windows and Cisco platforms. Practice areas offered by Progent cover Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 maintenance and troubleshooting expertise and Windows Server 2008 R2 upgrade help to create a solid basis for your IT system, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 migration, Microsoft Exchange 2013 Server integration and Microsoft Exchange 2010 maintenance to provide a state-of-the-art messaging solution, SharePoint assistance to improve information sharing, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development consulting, and Microsoft SQL Server 2014 consulting to control your vital information, Microsoft Dynamics GP software training for accurate financial information, and System Center 2012 Operations Manager expertise and SCOM 2016 consulting for automatically monitoring the efficiency of your network. Progent can also provide Cisco Premier consultants to help you maximize and support your network infrastructure.

Additional on-premises and online IT consulting services offered by Progent to clients in Modesto include project management expertise, iPhone integration and management, Android phone integration and management, Blackberry troubleshooting and Microsoft Windows smart phone and tablet management, wireless site surveys for Wi-Fi installation, DBA and software programming services from certified SQL Server consultants, Oracle DBAs and developers, and MySQL consultants, virtual server design and support from certified Hyper-V consultants, VMware vSphere deployment, VMware Site Recovery Manager (SRM) business continuity consulting, VMware NSX network virtualization design and integration, and Citrix XenServer consultants, plus business continuity planning and testing.

ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, subscription-based services designed to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the world's leading corporations. Progent's ProSight line of outsourced network management services covers all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Packages make it possible for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to achieve leading-edge network resilience. Progent handles the daily monitoring and maintenance for you, so your network expands smoothly without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's full-service IT team can be your complete technology safety net. Basic packages include RMM, security, automatic monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to advanced options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for monitoring and managing your client-server infrastructure by providing an environment for performing common time-consuming tasks. These can include health monitoring, patch management, automated remediation, endpoint configuration, backup and recovery, anti-virus response, secure remote access, standard and custom scripts, resource inventory, endpoint profile reports, and debugging support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alert to your designated IT staff and your Progent technical consultant so that potential problems can be taken care of before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding line of real-time and in-depth management reporting plug-ins created to integrate with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup processes and allow transparent backup and fast restoration of critical files, apps, images, and VMs. ProSight DPS lets you avoid data loss resulting from equipment failures, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

• ProSight MFA with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are requested to confirm your identity via a device that only you possess and that is accessed using a separate network channel. A wide selection of out-of-band devices can be used for this added means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. To learn more about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.

• ProSight Co-Managed Call Desk: Outsourced and Shared Help Desk Services
  Progent's Co-managed Help Desk Service offers a transparent supplement to your in-house support organization. User interaction with the Help Desk, delivery of technical assistance, issue escalation, trouble ticket generation and updates, performance metrics, and maintenance of the support database are cohesive regardless of whether incidents are taken care of by your internal network support organization, by Progent, or a mix of the two. Your business has unrestricted flexibility to expand or shrink your part of technical support work as needed. Progent provides initial installation and provisioning of the professional services PSA software plus workflow documentation, testing and training. For more information about ProSight Co-Managed Call Desk, refer to ProSight Shared Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management provide businesses of any size a flexible and affordable solution for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving information network. In addition to optimizing the security and functionality of your computer environment, Progent's software/firmware update management services permit your in-house IT staff to focus on more strategic projects and activities that deliver the highest business value from your network. Read more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Cloud Integration Solutions
Progent offers advanced remote consulting support to help companies of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your IT team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that combine on-premises resources as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration support services that include Microsoft 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.

On-premises Consulting and Support Services Offered at the QTS Sacramento Internet Data Center
The QTS Data Center facility, previously called the Herakles Data Center, is situated in the seismically-stable Natomas area of Sacramento, CA. If you are currently utilizing the QTS Sacramento Data Center as a colocation site or if your company is planning on moving your main or disaster recovery system to the QTS Data Center, Progent can provide a range of cost-effective consulting services that include colocation migration, equipment deployment and updates, infrastructure optimization, project management, virtualization expertise, remote monitoring, automated system administration, software development, disaster recovery/business continuity solutions, data security evaluation, and the support of the Progent Test Lab. For more details, visit Progent's onsite consulting support services at the QTS Colocation Center.

Progent's Test and Design Lab is a lab at the QTS Data Center with a variety of dedicated computers and network support infrastructure able to be utilized remotely or on premises to facilitate piloting, assessments, performance testing, repair, business continuity planning, education, and other purposes to help Progent's customers successfully carry out large-scale IT initiatives. For more information, refer to Progent's Test Lab at the QTS Data Center.

24x7 On-site Support Options
Progent can provide optional around-the-clock on-line or in person network help and information technology outsourcing services in these locations in your region:

and you require technical support, information technology outsourcing, or top-level expertise from a Progent professional,