San Francisco East Bay
Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Progent: Your Microsoft and Cisco Certified Information Technology Consulting Experts
For more than two decades, Progent's network support engineers have been the top providers of affordable Microsoft support services, Cisco network infrastructure integration and advanced consulting services for businesses in the and Silicon Valley. If your organization requires emergency network help from a seasoned expert, a system consultant, or an application programmer, Progent is your best source for computer support services including e-mail and messaging help, network security assessment and design, Helpdesk outsourcing, custom application design, virtual server consulting, live online classes for Microsoft Office applications, and fault tolerant network design.

As a Microsoft-authorized network consulting company, Progent provides businesses in the Hayward vicinity world-class IT consulting expertise plus online or onsite technical support for networks powered by Windows and Cisco platforms. Areas of expertise offered by Progent include Windows Server 2022 planning and migration services, Windows Server 2019 upgrade consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 maintenance and troubleshooting expertise and Microsoft Windows Server 2008 R2 upgrade support to create a dependable foundation for your IT system, MS Exchange 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting and Exchange 2010 Server management to establish an advanced messaging environment, MS SharePoint assistance to improve collaboration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration consulting, and Microsoft SQL 2014 deployment help to manage your vital corporate data, Dynamics GP software customization for timely financial reporting, and System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for proactively monitoring the efficiency of your information system. Progent can also provide Cisco Certified network engineers to help you maximize and support your network infrastructure.

Other on-premises and remote information technology consulting available from Progent to businesses in the city of Hayward include senior project management expertise, iPhone integration, Android phone integration and management, RIM Blackberry troubleshooting and Windows smart phone and tablet management, site design for Wi-Fi installation, DBA and software programming support from certified Microsoft SQL consultants, Oracle professionals, and MySQL consultants, virtualization expertise from certified Hyper-V integrators, VMware vSphere deployment, VMware Site Recovery Manager business continuity consulting, VMware NSX network virtualization architecture and management, and Citrix XenServer integrators, plus disaster recovery/business continuity planning and testing.

Progent's ProSight Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, subscription-based services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the world's top corporations. The ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it practical for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to create advanced IT resilience. Progent handles the necessary monitoring and management for you, so your system scales readily without holding you back. For a low and predictable monthly price, Progent's full-service IT group can be your complete technology safety net. Basic packages include remote monitoring and management (RMM), cybersecurity, automatic monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-in-class solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so any looming issues can be resolved before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for monitoring and managing your network, server, and desktop devices by offering tools for streamlining common time-consuming jobs. These include health monitoring, patch management, automated repairs, endpoint deployment, backup and recovery, A/V response, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and debugging support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alarm to your designated IT personnel and your assigned Progent technical consultant so emerging issues can be taken care of before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing suite of real-time management reporting plug-ins created to integrate with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your backup processes and enable transparent backup and fast restoration of vital files, applications, images, and VMs. ProSight DPS lets you avoid data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, user mistakes, malicious insiders, or software glitches. Managed backup services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

• ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
  Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With 2FA, when you log into a protected online account and enter your password you are asked to verify your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used as this second means of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. For more information about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services.

• ProSight Co-Managed Help Desk: Outsourced and Shared Help Center Services
  Progent's Co-managed Service Desk provides a smooth supplement to your in-house network support team. Client interaction with the Service Desk, provision of support, issue escalation, ticket creation and updates, efficiency metrics, and management of the service database are consistent regardless of whether incidents are resolved by your internal support group, by Progent, or by a combination. Your business has unrestricted versatility to extend or shrink your share of technical support activity as required. Progent takes care of initial installation and onboarding of the professional services PSA software plus documentation, validation and education. To find out more about ProSight Co-Managed Help Desk, see ProSight Co-Managed Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to manage the complete malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for patch management provide businesses of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic IT system. In addition to maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services free up time for your IT team to concentrate on line-of-business projects and tasks that deliver maximum business value from your network. Learn more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Cloud Integration Solutions
Progent can provide advanced online support services to help companies of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that utilize on-premises resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.

Onsite Consulting and Support Services Offered at the QTS Sacramento Data Center
The QTS Data Center facility, previously called the Herakles Data Center, is situated in the earthquake-neutral Natomas area of Sacramento, CA. If your company is currently using the QTS Data Center as a colocation facility or if your business is considering moving your main or offsite backup system to the QTS Sacramento Colocation Center, Progent can provide a range of cost-effective consulting services such as colocation relocation, equipment deployment and upgrades, network optimization, project management, virtual server configuration, remote monitoring, automated network management, software programming, business continuity planning, data security evaluation, and the support of the Progent Test Lab. To find out more, visit Progent's consulting services at the QTS Colocation Center.

Progent's Test and Design Lab is a lab at the QTS Data Center with a variety of dedicated servers and network support equipment able to be used remotely or on premises to accommodate piloting, evaluations, capacity modeling, forensics, business continuity simulation, education, and other reasons to help Progent's customers successfully carry out large-scale projects. To learn more, see Progent's Test Lab at the QTS Sacramento Colocation Center.

24x7 In Person Support Availability
Progent can provide optional around-the-clock remote or on-premises network support and IT outsourcing services in these locations in your region:

and you require computer assistance, IT outsourcing, or top-level services from a Progent consultant,