Fast Remote Help for Memphis Tennessee Networks
Fast Phone Help for Memphis NetworksFor companies in Memphis Tennessee, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, as well as the services of CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's online technical support engineers offer excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools necessary to resolve the majority of network problems rapidly. This lowers direct expenses because solutions require minimal billable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization benefits even more in incidental costs by minimizing or eliminating network outages and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support know-how is especially helpful for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's pricing model for remote help is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. Unlike many remote support firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing do away with scenarios where speedy. minor solutions manage to turn into large tabs. Progent's skill at dealing with technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a set of customized technologies and proven processes which allow the highest level of effectiveness for online help and troubleshooting for IT networks of all sizes. Progent's online support team can communicate with your system without compromising corporate security.

Progent's sophisticated technical support database system keeps detailed histories for all support that Progent's customers have been provided. Progent's staff consultants have access to the records of services delivered to every client by any engineer. This history of issues and resolutions is structured as a conveniently exploitable proprietary database that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft open up other massive support databases and allow fast access to manufacturers' in-house engineering staff so Progent's online service experts can arrive at the best resolutions promptly.

Online support services offered by Progent to companies in Memphis Tennessee include:

ProSight Subscription-based Services for Small and Medium Size Organizations
Progent offers a selection of affordable, subscription-based services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's leading corporations. The ProSight suite of network monitoring and management services covers all critical aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it possible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to create leading-edge network resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system scales smoothly without holding you back. For a low and predictable monthly price, Progent's experienced IT group can be your dependable technology safety net. Entry-level plans include remote monitoring and management, security, automatic monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to best-in-class solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so all looming problems can be resolved before they can impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for monitoring and managing your client-server infrastructure by providing an environment for streamlining common tedious tasks. These can include health monitoring, patch management, automated remediation, endpoint configuration, backup and restore, anti-virus response, remote access, standard and custom scripts, asset inventory, endpoint status reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alarm to your specified IT personnel and your assigned Progent technical consultant so that potential issues can be fixed before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of in-depth reporting plug-ins created to integrate with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup product companies to create ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and allow transparent backup and rapid recovery of critical files/folders, apps, images, and virtual machines. ProSight DPS helps your business protect against data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or software glitches. Managed backup services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a secured application and enter your password you are requested to verify who you are via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this second form of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You may designate several validation devices. For more information about Duo identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Call Desk: Outsourced and Shared Call Center Services
    Progent's Co-managed Service Desk offers a transparent extension of your core support group. User access to the Service Desk, provision of support services, problem escalation, trouble ticket creation and tracking, efficiency measurement, and management of the support database are consistent whether issues are taken care of by your internal network support group, by Progent's team, or both. You have unrestricted versatility to expand or shrink your part of IT support activity as circumstances demand. Progent takes care of startup deployment and provisioning of the professional services automation software plus documentation, testing and training. For more information about ProSight Co-Managed Support, visit ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and reliability of your computer network, Progent's patch management services free up time for your IT staff to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's background in these special fields of information technology allows clients to execute critical projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex problems.

    Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading PSA platform for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk staff of veteran network professionals provides your clients in Memphis Tennessee fast assistance from an effective network service resource with extensive experience providing telephone-based help and remote repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a crucial enabler of business productivity, and Progent's target is to solve rather than just report technical problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff provides remote and in-depth engineering expertise and education in specific business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information concerning Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center2, expand or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Memphis Tennessee online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can customize Operations Manager for your business so that your network maintenance is proactive rather than reactive. By uncovering emerging problems before they grow into downtime, system monitoring can head off disruptive and costly service failures. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a variety of OS platforms.
How Your Memphis Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Memphis Tennessee, Progent's online network support specialists are ready to provide effective and cost-effective system support the instant your business has to have it. Over two decades of delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to repair computer problems rapidly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Memphis organization deals with a local independent support technician or maintains a full time organization that can handle ordinary network problems, Progent's Microsoft and Cisco certified engineers can offer a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to address unexpected system emergencies or particularly challenging integration projects.

Benefits of Progent's IT Support for Companies in Memphis Tennessee
Progent's remote support services enable your Memphis business to enjoy the advantages of immediate, world-class IT support without the cost of maintaining a full-time IT staff. Your network will derive greater business worth by being more available, efficient, and secure. Benefits to your business include:

  • Convenient remote extension of your on-site IT resources
    With most companies in Memphis Tennessee, nearby computer support resources, whether represented by independent consultants or a full-time IT staff, can take care of typical network problems. On the other hand, IT crises can occur when local support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your onsite service personnel. In these situations, Progent's online support experts provide a convenient, fast, and affordable way to supplement your local help and to pass on useful information to improve your ability to resolve downstream issues in-house.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller businesses commonly depend on individual freelance service providers. While freelance consultants have less internal costs than larger service organizations and can afford to charge marginally less, they are sometimes overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of backup help may require your company to wait for help during an emergency. As your network grows, system downtime and trouble with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support experts to insure your IT system remains up and running.

  • Build a Solid Foundation for Smooth Growth
    Organizations often begin with an information architecture created on a modest budget. Lacking a robust infrastructure, slap-dash repairs can get piled on top of an unstable foundation. When a network grows, stability and expandability issues can impede the success of the organization. These poorly built systems require careful assessment, smart strategic planning, and broad-based IT expertise to evolve to a network infrastructure that can offer the solid foundation to meet critical business demands and simplify future growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller organizations require advice and technical training to negotiate an increasingly complicated maze of product options capable of promoting business success and improving productivity. Businesses do not need a computer engineer who is attempting to sell a specific vendor's products. IT consulting and product selling can result in a scenario where the recommended solution is designed around a predetermined product rather than the genuine requirements of a business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to match IT consulting with the real needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT knowledge, refined support tools, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.

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