Fast and Affordable Remote Help for Memphis Tennessee Networks
Immediate Remote Support for Memphis NetworksFor companies located in Memphis Tennessee, Progent provides remote support for information systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve complex networking problems, as well as the services of CISA and CISSP-qualified security consultants to handle high-level security design and diagnostic issues.

Progent's remote support experts provide exceptional value because they have the practical experience and are equipped with the sophisticated technology required to solve most information system issues rapidly. Efficient support reduces direct expenses because solutions require minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization benefits even more in indirect costs by reducing or eliminating system outages and associated costs stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced remote technical support experience is particularly important for businesses that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's billing model for remote support is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you are invoiced only for the services that you receive. In contrast to many remote service organizations, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent situations where fast repairs somehow turn into substantial tabs. Progent's penchant for handling problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized tools and field-tested processes which promote the highest level of efficiency for remote technical support and repair for IT systems of any size. Progent's remote service group can link to your environment without violating corporate security.

Progent's sophisticated customer support reporting system stores extensive records describing the support that Progent's customers have been provided. Progent's team consultants have the benefit of the history of support delivered to each Progent customer by every consultant. This archive of issues and resolutions is organized as a readily exploitable internal knowledge base that permits Progent's online support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and working associations with major vendors such as Cisco and Microsoft make available other extensive support knowledge bases and permit fast access to manufacturers' internal product engineers with the result that Progent's remote service experts are able to arrive at the most efficient solutions in the least time.

Remote services offered by Progent to customers in Memphis Tennessee include:

ProSight Subscription-based Services for Small and Medium Size Businesses
Progent provides a selection of affordable, subscription-based managed services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all key facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it possible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) technology to create advanced IT resilience. Progent handles the necessary monitoring and management for you, so your system scales smoothly without holding you back. For a low and predictable monthly subscription, Progent's full-service IT group can be your complete technology safety net. Basic plans include RMM, cybersecurity, monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to best-in-class options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they can impact your network. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for monitoring and managing your network, server, and desktop devices by providing tools for performing common tedious tasks. These can include health checking, patch management, automated repairs, endpoint setup, backup and restore, A/V protection, secure remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alarm to your designated IT management personnel and your assigned Progent technical consultant so emerging issues can be taken care of before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting utilities created to work with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services manage and track your backup processes and enable non-disruptive backup and fast recovery of critical files/folders, applications, system images, and virtual machines. ProSight DPS helps your business recover from data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, user error, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to deliver centralized control and world-class protection for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a secured application and give your password you are asked to confirm your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be used for this added means of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate multiple validation devices. To learn more about Duo identity validation services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Shared Call Desk: Outsourced and Shared Help Desk Services
    Progent's Shared Service Desk offers a transparent extension of your internal network support organization. End user access to the Service Desk, provision of support, problem escalation, trouble ticket creation and tracking, efficiency metrics, and management of the service database are cohesive regardless of whether incidents are taken care of by your in-house IT support resources, by Progent, or by a combination. Your business has unrestricted flexibility to extend or shrink your part of support activity as needed. Progent provides startup deployment and provisioning of the professional services automation software as well as documentation, testing and training. For details about ProSight Shared Call Desk, visit ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including filtering, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. In addition to maximizing the security and reliability of your IT environment, Progent's patch management services permit your IT team to concentrate on more strategic initiatives and tasks that derive the highest business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables clients to execute major projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Call Center consulting expertise can aid you in creating an efficient new Call Center or revamping your current one, evaluating or customizing Call Center software products to meet the unique demands of your business, or providing temporary phone support personnel to reinforce your internal Help Desk team to handle demanding events such as software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk team of veteran network experts gives your workers in Memphis Tennessee immediate contact with a dependable network service resource with extensive background delivering phone consulting and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center perception as a key driver of business efficiency, and Progent's policy is to resolve instead of just annotate network issues.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Consulting Team offers remote advanced engineering expertise and education in special application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information on Progent's consulting, programming, and training offerings, see Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center2, expand or optimize an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Memphis Tennessee online IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can configure SCOM to accommodate your environment so that your IT maintenance is proactive rather than reactive. By anticipating looming trouble spots before they evolve into full-scale emergencies, system monitoring can head off disruptive and costly network crises. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems based on a combination of OS platforms.
How Your Memphis Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Memphis Tennessee, Progent's online network support specialists can provide expert and economical IT support the instant your organization has to have it. More than two decades of providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to solve network problems rapidly while eliminating the cost and lost time that comes with in-person support visits.

Even if your Memphis organization has a regular freelance consultant or employs a full time IT staff that can handle the majority of computer problems, Progent's Microsoft certified engineers are available to offer a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the time or the expertise to resolve unexpected network crises or especially tough integration problems.

Details of Progent's Online Computer Support for Memphis Tennessee
Progent's phone support, remote repair, system security expertise, and network administration services give offices in Memphis Tennessee the greatest leverage for your IT budget. Whether you require occasional telephone help and Internet-based network repair or full-time Help Desk call center services and network administration, Progent's experts can deliver your company enterprise-level network support while allowing you to avoid the cost and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support tools, and familiarity with corporate IT allow companies to avoid the limitations associated with excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Start Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.

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