UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Support for

For small and midsize businesses in Memphis Tennessee, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex connectivity issues, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security design and business continuity preparedness.

Progent's online support services represent excellent leverage because they have the real-world background and the sophisticated tools to resolve most information system problems quickly. Efficient support reduces direct costs because service calls require fewer chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your company saves even more in indirect costs by reducing or eliminating network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management.

Progent's billing model for online support is designed to get the most out of your network support investment. Progent bills by the minute for telephone-based consulting, so you owe just for the support that you actually get. Unlike typical online service organizations, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate situations where speedy. minor solutions somehow end up as big bills. Progent's skill at solving problems efficiently translates into your business conserving cash.

Progent's Online Service Tools
Through years of experience, Progent has refined a set of optimized technologies and field-proven processes that promote the highest degree of effectiveness for remote engineering help and troubleshooting for small and midsize company information systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access enables the staff of Progent's online support team to communicate with your computer system remotely without compromising corporate security.

Progent's proprietary customer support database system keeps extensive documentation of the service that Progent's customers have been provided. Progent's staff engineers have access to the history of support provided to every Progent client by every Progent consultant. This history of trouble tickets and solutions is structured as a readily retrievable support knowledge base that permits Progent's remote support experts to communicate their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and permit fast response from manufacturers' internal product engineers so Progent's online consulting experts are able to come up with the best solutions quickly.

Initiate Online UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote support in Memphis Tennessee or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.

Phone-based Network Support Services Provided by Progent
Progent's online technical support professionals possess credentials in an extensive set of products and technologies. This wide range of IT skills allows Progent's engineers to address practically any problem likely to crop up in a small or midsize company network. Certifications earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, CCDA and CCDP.

To support businesses with multi-platform networks, Progent also offers access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Phone-based services provided by Progent to customers in Memphis include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a wide spectrum of computer technology including system architecture, messaging solutions, system and process security, UNIX and Windows coexistence, VMware technologies for server consolidation and easy management, and transitioning from legacy applications to the latest Windows or Linux-powered environments. Progent's group-oriented methodology for solving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.

  Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for analyzing anomalies within UNIX/Linux networks based on leading versions of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO UNIX
  • SGI/Irix
  Important Linux platforms for which Progent offers expertise include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and indicates a person's networking knowledge at the expert level. Cisco CCIEs know how to resolve the most difficult challenges encountered in network planning, deployment, management, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network administration tools and developing alternate approaches or locating program patches. Cisco CCIEs provide exceptional cost-effectiveness because their depth of experience enables them to solve the most difficult problems rapidly. In typical cases, less qualified service providers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Few service firms make CCIEs available to support small and mid-size businesses. Progent offers quick phone access to a Cisco-qualified CCIE so you can get immediate support for severe network infrastructure problems that are hurting business efficiency but are outside the comfort zone of your local network maintenance group or consultant. Progent's Cisco CCIE engineers can communicate with your environment by means of state-of-the-art on-line troubleshooting tools to provide quick, secure, and economical analysis and remediation. Progent's Cisco CCIEs can provide assistance with all of Cisco's popular selection of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.

• Authorized MS Windows Support
  Progent's Microsoft-expert online support engineers can deliver computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can assist you with a broad variety of platform support such as Microsoft Windows Server 2022 solution design and integration consulting, Windows Server 2019 expertise, Windows Server 2016 migration support and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 migration (help, assistance, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange Server 2010 management, SharePoint 2016 migration and hybrid integration consulting services, SharePoint Server 2019 planning and configuration, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent also offers a full array of online desktop support including Windows 11 migration and designing and implementing Microsoft 365 cloud solutions for Windows desktops.

• CISSP, ISSAP, and CISM Premier Network Security Experts
  Progent's accredited CISSP and ISSAP network security consultants can provide a variety of system protection services that can strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist you to recover quickly after a damaging breach. Security consulting services offered by Progent cover comprehensive security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; establishing safe techniques for off-site and mobile connectivity; defending your messaging system against spam and directory harvest attacks; and instituting 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online support services to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that combine local resources along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

• Help Desk Call Center Expertise
  Progent's Help Desk Call Center support programs for small organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are well suited for smaller businesses who don't have the money or time to assemble and manage an internal Help Desk Call Center but who require quick response from an effective Help Desk Call Center with proficient telephone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.

  Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

  Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or improving your established organization, selecting or modifying Help Desk Call Center software products to address the special requirements of your business, or providing occasional online personnel to supplement your in-house Help Desk Call Center team to deal with demanding scenarios such as software migrations, mass updates, or installing new business software.

  Progent's Help Desk Call Center team of experienced information technology professionals gives your clients in Memphis Tennessee instant communication with an efficient network service resource with years of background delivering phone help and remote repair service for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center the reputation as a major enabler of company productivity, and Progent's intent is to fix and not just track IT problems.

• Applications Services: Education, Customization, and Problem Solving
  Progent's Applications Experts Team can supply remote and in-depth consulting support and training in key application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for Microsoft business applications such as CRM, Microsoft Project, Word, and MS Office Excel. To find out more on Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

  Progent's Mac consultants can promote the creative elements of Macintosh computing by delivering remote consulting services and education in imaging, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special jobs such as capturing or digitizing audio or video or putting together an audio/video production studio.

  Online Network and Server Monitoring Services
  Progent can provide companies in Memphis Tennessee online computer system monitoring support based on Microsoft Operations Manager network monitoring and reporting, customized by Progent for your business so that your network maintenance is proactive and automated. By detecting looming issues before they evolve into full-scale emergencies, remote monitoring can ward off disruptive and expensive service failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems that incorporate a combination of OS platforms.

Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.