UNIX, Linux, Solaris, and Apple Mac OS X Technical Support

For small and midsize businesses located in Melbourne Victoria, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft platforms. Progent has provided remote support to companies in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified engineers for challenging connectivity issues, plus the services of CISSP and CISM-certified security consultants to help with high-level security architecture and disaster recovery preparedness.

Progent's remote support services represent exceptional leverage because they are equipped with the real-world background and the advanced technology to resolve most network issues rapidly. Efficient support lowers direct costs because solutions accumulate a smaller number of chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company saves additionally in incidental costs by reducing or eliminating system outages and associated costs stemming from business discontinuity, upset clients, unproductive workers, and de-focused executives.

Progent's billing policy for remote help is structured to get the most out of your network support dollar. Progent charges per minute for telephone-based consulting, so you owe only for the services that you actually get. Unlike typical remote service companies, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and simple model for pricing avoid scenarios where speedy. minor repairs somehow end up as big invoices. Progent's skill at disposing of problems efficiently results in your company conserving money.

Progent's Online Support Technologies
Through years of experience, Progent has developed a set of optimized technologies and field-proven methodologies that promote the maximum degree of effectiveness for online consulting and troubleshooting for small company IT systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity enables the staff of Progent's Technical Response Center to access your system remotely without violating system security.

Progent's powerful technical support reporting application maintains comprehensive records for all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of assistance rendered to every customer by any Progent engineer. This history of problems and resolutions is stored as a conveniently exploitable proprietary database that permits Progent's remote technical professionals to share their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and permit fast access to manufacturers' internal support staff so Progent's online service specialists are able to determine the most efficient resolutions promptly.

Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone support in Melbourne Victoria or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's phone-based support professionals have credentials in a comprehensive array of technologies. This broad scope of capability enables Progent's consultants to address virtually any problem that may crop up in a small or midsize company information system. Certifications held by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to companies with multi-platform networks, Progent also provides the support of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Online technical services Offered by Progent to customers in Melbourne include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a wide spectrum of computer technology including system architecture, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware consolidation and simplified management, and migration from legacy applications to the latest MS Windows or Linux solutions. Progent's group-oriented methodology for resolving network issues enables fast escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, reduces network downtime, and lowers support costs.

  Progent's UNIX and Linux support engineers can offer urgent online help for diagnosing anomalies within UNIX/Linux networks based on popular versions of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Important Linux platforms for which Progent can provide expert support include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure consultants, and indicates a consultant's network technology skills at the master level. CCIEs can deal with even the most complex problems associated with network infrastructure planning, installation, maintenance, security, and repair. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network management tools and coming up with workarounds or identifying program patches. Cisco CCIEs provide excellent cost-effectiveness since their depth of expertise enables them to solve the most difficult problems rapidly. In common cases, less experienced consultants can struggle for many hours or even days with identical problems that a Cisco CCIE can fix in a few minutes. Few service organizations make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can get urgent support for severe network infrastructure problems that are impacting worker efficiency but are beyond the scope of your ordinary computer service resources. Progent's Cisco CCIE consultants can tie into your computer system via sophisticated on-line troubleshooting tools in order to provide quick, safe, and affordable analysis and remediation. Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN solutions.

• Certified Windows Experts
  Progent's Microsoft-expert remote service experts can deliver computer problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can help you with a broad range of technology support including Windows Server 2022 planning and migration support, Windows Server 2019 expertise, Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 migration (help, assistance, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid integration support, SharePoint Server 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent also can deliver a full range of online desktop support including Windows 11 migration support and planning and deploying Microsoft 365 cloud environments for Windows desktops.

• CISM and CISSP Certified System Security Consultants
  Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of security services that can improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to recover quickly following a damaging breach. Security solutions offered by Progent include: thorough network security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious attacks; installing firewalls; designing secure mechanisms for remote and mobile access; guarding your messaging system against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online consulting to help companies of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your IT team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine physical IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud integration services that include Microsoft 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.

• Call Center Services
  Progent's Help Desk Call Center service options for small organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small organizations who don't have the resources to create an in-house Help Desk Call Center but who want fast access to an efficient Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate complex trouble tickets to advanced engineers.

  Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the top professional services automation platform for handling service requests, ticketing, accountability, status tracking, and reporting.

  Progent's Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or enhancing your established organization, evaluating or customizing Help Desk Call Center software to address the particular needs of your company, or adding temporary online staff to supplement your internal Help Desk resources to handle demanding situations like software migrations, mass updates, or installing brand new business software.

  Progent's Help Desk Call Center staff of veteran information technology professionals gives your customers in Melbourne Victoria immediate contact with a dependable support resource with years of background delivering telephone-based support and remote diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center recognition as a significant contributor to company productivity, and Progent's intent is to fix rather than just document network problems.

• Applications Services: Education, Development, and Integration
  Progent's Applications Experts staff provides remote advanced consulting expertise and education in special application areas including ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, MS Word, and Microsoft Excel. To read additional information on Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

  Progent's Mac experts can nurture the imaginative components of Macintosh environments by offering remote help services and training in graphics, sound, and video. Progent's support professionals can provide help in a variety of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common procedures like capturing or digitizing audio or video or integrating an audio/video post production lab.

  Remote Network Monitoring Services
  Progent can provide businesses in Melbourne Victoria remote computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent for your business so that your network support is proactive and automated. By detecting looming problems before they evolve into crashes, proactive monitoring can head off stressful and expensive service breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks that support a variety of platforms.

Melbourne Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the greater Melbourne metro area.