Immediate Online Troubleshooting for Melbourne Victoria Computer Networks
Fast Phone Help for Melbourne SystemsFor businesses located in Melbourne Victoria, Progent offers remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging networking problems, as well as the services of CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting jobs.

Progent's online support engineers offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to solve the majority of network problems rapidly. This lowers immediate costs because solutions require minimal chargeable minutes. Online support also avoids the cost of dispatching an engineer to your office. Your organization saves even more in incidental expenses by minimizing or eliminating network downtime and related losses resulting from business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive remote consulting experience is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.

Progent's billing model for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the services that you actually get. Unlike typical online service organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and clean policy for billing prevent scenarios where speedy. minor fixes somehow turn into large bills. Progent's skill at handling problems quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of optimized tools and proven processes that allow the maximum degree of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent's remote service group can link to your environment remotely without violating system security.

Progent's sophisticated technical support reporting system includes detailed records of the support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of support delivered to each customer by any Progent consultant. This history of issues and solutions is stored as a readily searchable proprietary knowledge base that permits Progent's online technical experts to share their experiences with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft open up additional massive technical databases and permit fast response from manufacturers' internal engineering staff so Progent's remote consulting specialists are able to arrive at the best resolutions in the least time.

Online technical services provided by Progent to businesses in Melbourne Victoria include:

ProSight Subscription-based Services for Small and Mid-size Businesses
Progent provides a selection of affordable, subscription-based managed services designed to enable small and mid-size organizations to benefit from the same advanced technology used by some of the world's top corporations. The ProSight suite of network monitoring and management services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it realistic for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to create advanced IT resilience. Progent handles the daily monitoring and maintenance for you, so your network expands smoothly without becoming an obstacle. For an affordable and predictable monthly price, Progent's experienced IT group can be your dependable technology safety net. Basic plans include RMM, security, monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for managing your client-server infrastructure by providing tools for streamlining common time-consuming jobs. These include health monitoring, update management, automated remediation, endpoint configuration, backup and recovery, A/V protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alert to your specified IT personnel and your Progent consultant so emerging problems can be taken care of before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time reporting plug-ins created to integrate with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services, a portfolio of management offerings that provide backup-as-a-service. ProSight DPS services automate and track your backup operations and allow transparent backup and fast recovery of critical files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, human error, malicious insiders, or software glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a secured application and enter your password you are requested to verify who you are on a unit that only you possess and that uses a separate network channel. A wide selection of out-of-band devices can be used for this second means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate several verification devices. To find out more about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Shared IT Support Desk Services
    Progent's Shared Help Desk Service provides a smooth supplement to your corporate support team. User access to the Service Desk, provision of support, issue escalation, ticket generation and tracking, efficiency metrics, and maintenance of the support database are cohesive regardless of whether issues are resolved by your corporate network support staff, by Progent's team, or both. Your business has complete flexibility to extend or shrink your share of support work as circumstances demand. Progent takes care of initial deployment and onboarding of the professional services PSA software as well as workflow documentation, validation and training. For more information about ProSight Shared Support, see ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the complete threat progression including protection, identification, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving information network. Besides maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services allow your IT team to focus on more strategic projects and tasks that deliver maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables customers to execute major initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting services can aid you in creating an efficient new Help Desk or revamping your established organization, identifying or customizing Help Desk Call Center application software to meet the unique demands of your business, or adding temporary online staff to supplement your in-house Call Center resources during demanding scenarios such as software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk staff of seasoned information technology professionals offers your customers in Melbourne Victoria rapid communication with a reliable technical support resource with years of background delivering phone consulting and online troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center recognition as a key enabler of company efficiency, and Progent's intent is to fix and not just track technical issues.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting staff provides phone-based advanced consulting support and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To learn more information on Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center2, extend or tune your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Melbourne Victoria remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can customize Operations Manager to accommodate your business so that your IT maintenance is proactive and automated. By spotting possible trouble spots before they grow into crashes, system monitoring can minimize inconvenient and expensive service failures. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems powered by a variety of platforms.
How Your Melbourne Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Melbourne Victoria, Progent's online network support engineers can provide professional and affordable IT support the instant your organization has to have it. Over 20 years of delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access tools to fix IT problems rapidly while avoiding the expense and lost productivity associated with on-premises support visits.

Even if your Melbourne office relies on a regular freelance support technician or maintains a full time organization that can deal with ordinary computer problems, Progent's Microsoft certified engineers can provide a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to resolve unexpected system emergencies or especially tough integration projects.

Features of Progent's Remote Network Services for Melbourne Victoria
Progent's online support, remote troubleshooting, network security consulting, and system administration services give companies in Melbourne Victoria the greatest leverage for your support investment. Whether you require one-time telephone help and remote network repair or full-time Help Desk services and system management, Progent's professionals can provide your organization enterprise-level network support while permitting you to eliminate the cost and hassle of running a full-service in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT background, fine tuned remote support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

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