Wireless Consulting Services

Consulting and Technical Support for BlackBerry Environments
BlackBerry mobile PDAs were at one time among the most successful products for maintaining location-independent connectivity to messaging, scheduling, web applications, and other vital business data. Progent offers Melbourne, Victoria businesses the expertise of BlackBerry-certified consultants who can assist businesses to maintain existing BlackBerry deployments or migrate efficiently to a modern mobile solution.

As the complexity of small business networks has increased, and as the demand for world-class security, reliability, and recoverability has become the norm for organizations regardless of size, effective integration and maintenance of BlackBerry technology has grown increasingly challenging. To deal with issues such as security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email servers and shared databases, small businesses often resort to outside support firms who specialize in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can help small organizations to design, administer, and troubleshoot BlackBerry environments economically and efficiently, eliminating the necessity for an internal BlackBerry solutions expert and reducing the expense and hassle of maintaining mobile workers. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This range of knowledge, combined with Progent's proven remote support capabilities, provides small businesses an affordable alternative for integrating BlackBerry products seamlessly into their IT system.

Progent's experts can help you with SQL Server 2019 integration support, SQL Server 2016 management support, and Exchange Server 2019 setup so that your data and email infrastructure operate optimally with BlackBerry BES Server. Progent can also help you to migrate from older editions of BlackBerry and Microsoft software, configure easy-to-use management tools so you can monitor and support BlackBerry devices across your company, recommend security policies that make sense for your business, develop custom wireless applications, and make sure that your IT network architecture is appropriately designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is incorporated in your regular backup procedures so that it can be recovered quickly and safely.

Melbourne Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the greater Melbourne metro area.

BlackBerry Enterprise Server Consulting and Technical Services
The BlackBerry Enterprise Server (BES) gives companies a centralized and safe mechanism for integrating BlackBerry wireless devices into their email, collaboration, and software application environment. BlackBerry Enterprise Server enables mobile BlackBerry clients to access Microsoft Exchange, Lotus Domino, or Groupwise messaging and to synchronize BlackBerry handsets with workstations to ensure consistent information for applications such a calendars, address books, tasks, notes, and custom business software. Thanks to BlackBerry Enterprise Server integration with Microsoft Exchange Server, mobile workers carrying BlackBerry smartphones can have push-based access to Exchange messages and to instant messaging-capable applications via Microsoft Office Communications Server and Lync Server 2010 integration.

Progent's BlackBerry-certified consultants can show you how to plan, install, and maintain BlackBerry Enterprise Server (BES) so that you improve the productivity of BlackBerry users, simplify the management of a BlackBerry environment, and reduce the expense of maintaining a mobile workforce.

Professional RIM BlackBerry Consulting Support Offered Online from Progent
Progent's authorized RIM BlackBerry engineers are accessible online to provide prompt assistance to companies in the Melbourne region or anywhere in Victoria. Progent's experienced online consulting team has helped businesses solve network problems and reduce IT service costs in each state in the U.S. and built a large following of loyal clients. (See Progent's customer testimonials.)

Progent offers remote help for a wide selection of technologies associated with BlackBerry products such as wireless synchronization, integration with Exchange, managing BlackBerry BES Server, and strengthening mobile security. Major BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to perform basic technical operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters and auto-signature, changing user profiles, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your company email solution. Progent's certified experts can also help you to resolve a wide array of issues concerning synchronization, handset detection, email consistency, web browsing, wireless connections, IM, desktop application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide remote technical assistance for small business IT networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your wireless technical support expenses at a minimum and, by dealing with issues quickly, maximizes the efficiency of your BlackBerry users.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system powered by Exchange Server. Progent's BlackBerry-certified engineer has support skills in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry device clients on Exchange and Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and support storage groups, configure permissions, set up the MDS and Instant Messaging, deploy access control lists, manage Microsoft Exchange Server data flow, generate, edit, and apply wireless LAN and VPN configurations, implement SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a number of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist you to design, deploy, validate, troubleshoot, and produce documentation for a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level engineering services for BlackBerry include business and network requirements assessment, system design, deployment strategy and execution, performance optimization, design of a high-availability architecture, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical goals and to design a mobile wireless solution that meets your IT budget and aligns with your business plans. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to support a BlackBerry BES Server, assist your organization to determine which administration approach and equipment match your requirements, and analyze your email and messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions concerning alternatives for software editions, processors and mass storage, network design, and application configuration.

To optimize network security, Progent's BlackBerry expert can assist you to choose and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-certified security specialists to run company-wide security assessment and compliance testing and suggest improvements to accommodate your BlackBerry solution.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Professional
To contact Progent about consulting expertise for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.