Professional Remote Technical Support for Lowell, Massachusetts Computer Networks from Microsoft Certified Consultants
Small businesses have typically been underserved by major IT support organizations. Many small companies permit themselves to become overly dependent on freelance consultants or small consulting firms who don't have the bandwidth or extensive knowledge to respond promptly or effectively to technical crises. Other small businesses resort to giant support firms that employ personnel taught to provide standardized solutions to ordinary issues but who are missing the background and technical scope to handle the variety of environments and absence of standards that characterizes small business IT systems.

Progent's proven approach to delivering low-cost and successful technical service to small businesses has made Progent among the top Microsoft-certified network consulting organizations in the United States. Progent has provided online support to small businesses in every state in the country (refer to Progent's customer testimonials).

For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the subject matter expertise of your internal IT support personnel. This can save money and minimize technical risks for major IT initiatives such as software design and development, business continuity preparedness, network security evaluations, office consolidations, or software migrations.

Progent can in addition offer the services of certified consultants to assist your business to design and implement your cloud strategy.

Primary Products and Technologies Supported by Progent for Office Networks in Lowell, Massachusetts
Progent provides the services of qualified consultants for all aspects of business network technology deployed in small organizations. Products and technologies supported by Progent's consultants include:

Support Delivery Alternatives for Lowell, Massachusetts Businesses
Progent has a variety of options for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, and IT management outsourcing. Progent's paradigm for delivering computer support services is based on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid response, thorough service records, consistent follow-through, and tight expense monitoring across a range of IT service delivery options that include online repairs, onsite help, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support experts can assist clients to analyze and repair hardware and software issues without the expense or delay of in-person service visits. The experience of Progent's IT engineers makes it possible to resolve most IT problems quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-accessible signup process for first-time clients to accommodate urgent situations and Progent bills per minute with no sign-up fees or time minimums, so you are invoiced only for the help you get. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out additional details about Progent's remote computer troubleshooting services.

  • On-site Service
    Progent offers onsite computer assistance for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online support engineers to deliver small and midsize companies the ideal combination: on-premises support professionals when you require them as well as the remote help of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The wait time for in-person support calls is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more details concerning how to register for Progent's onsite network support services.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. To learn more, visit Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk services transparently between your IT team and Progent's pool of veteran technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For more information, refer to Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent provides small and midsize businesses affordable availability of world-class consultants who can deliver assistance with vital products and technologies including Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero penetration test products, network protection engineering, non-stop network design, virtualization solutions, plus configuration, programming and support for business programs such as financials, operations, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including site relocations and major system upgrades, extended projects like customizing a legacy MRP platform to a current Microsoft Dynamics 365 solution, database application development and DBA services, and web development, on-going support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and network administration, or emergency services like disaster recovery and virus removal.

  • Network Infrastructure Consulting Services for Teleworkers
    Progent can assist small and mid-size businesses to plan, deploy and debug the network infrastructure needed to support work-from-home employees. Aspects of infrastructure for which Progent's experts can provide guidance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router configuration, wireless network planning and deployment, and robust Internet access. For details about Progent's infrastructure expertise for telecommuters, visit infrastructure support services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for all of a small or midsize organization's servers in a setting that not only provides the highest level of availability and expandability but that is in addition simple for clients to migrate to another service firm or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization techniques that permit businesses with multi-vendor environments to save significantly on the costs of hardware, system maintenance, and IT management while getting world-class availability and an unparalleled level of vendor flexibility. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed package, can handle the mixed- OS and non- standardized networks typical of small companies, and retains control of the licenses in the customer's possession so that moving to a different virtualized host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert online consulting services to help organizations of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help your IT team to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of vital data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so that any potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is intended to help assess your organization's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of infrastructure technologies such as firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-Premier security consultants, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a business-wide perspective on system protection and can assist with advanced security projects such as SIEM solutions to help enterprises meet business guidelines and statutory mandates for IT information protection and incident reporting.

The scope and size of Progent's engineering team bring a powerful array of benefits to companies wishing to maximize the business value of their IT network within an affordable budget. These advantages include:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional background, at the forefront of network service, executing a wide range of technical tasks for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting team. This guarantees that you get not just expert IT help, but also a consultant with proven approaches for repairing actual network problems quickly. Read more concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to bill for remote service and on-premises visits per minute. Consequently, you are billed just for delivered services. Progent does not demand a higher rate for off-hours or priority service, and Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no registration fee and asks no monthly commitment for support services delivered during normal business hours. Many support firms demand large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with king-size invoices for fast fixes. Another advantage of by-the-minute pricing is that your company are less tempted to permit less critical issues to fester until they become major problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small support firms who offer minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation given by each consultant to each client. The practice of detailing and archiving service activity allows more efficient service and eliminates a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who won't let go of the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent faces few competitors. Small companies who utilize freelance service providers or who employ in-house IT staffs gain when Progent transfers information about new technology and tested processes to make their IT environments more reliable, secure, and productive. Find out additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Lowell, Massachusetts company wants to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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