Fast Online Help for Lincoln Nebraska Computer Systems
Urgent Remote Support for Lincoln NetworksFor companies located in Lincoln Nebraska, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the services of CISSP-qualified cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced technology required to resolve the majority of network problems quickly. This lowers immediate expenses since service calls use up minimal billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization saves even more in indirect expenses by minimizing or avoiding network downtime and related losses resulting from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online technical support expertise is particularly helpful for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike many online support firms, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing avoid situations where quick fixes manage to end up as large bills. Progent's skill at solving problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized technologies and field-tested methodologies that promote the maximum level of efficiency for online technical support and repair for computer networks of any size. Progent's remote service group can communicate with your network remotely without violating network security.

Progent's proven customer support database system includes comprehensive histories describing all service that Progent's clients have received. Progent's team engineers have the benefit of the records of assistance rendered to every Progent customer by every Progent engineer. This database of trouble tickets and resolutions is stored as a readily searchable internal database that enables Progent's remote support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft make available other vast technical databases and permit fast access to vendors' internal engineering staff so Progent's online service specialists can arrive at the best resolutions quickly.

Online support services available from Progent to businesses in Lincoln Nebraska include:

ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, subscription-based managed services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's leading corporations. The ProSight series of network monitoring and management services covers all key facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it practical for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to create leading-edge IT resilience. Progent handles the daily monitoring and management for you, so your system scales readily without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's experienced IT group can be your dependable technology safety net. Basic packages include RMM, cybersecurity, automatic monthly patching, and documentation. As your requirements grow, you can add low-cost subscriptions to advanced options like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for managing your client-server infrastructure by offering tools for streamlining common time-consuming tasks. These can include health monitoring, update management, automated repairs, endpoint configuration, backup and restore, anti-virus protection, remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alarm to your specified IT management personnel and your assigned Progent consultant so that emerging issues can be taken care of before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time reporting tools created to integrate with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology vendors to create ProSight Data Protection Services, a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable transparent backup and fast recovery of critical files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, human error, ill-intentioned employees, or software glitches. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports one-tap identity confirmation with iOS, Android, and other personal devices. Using 2FA, when you log into a protected application and enter your password you are requested to verify your identity on a device that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized as this added means of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate several validation devices. To find out more about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication services.

  • ProSight Co-Managed Help Desk: Outsourced and Shared Help Center Services
    Progent's Shared Service Desk provides a transparent supplement to your corporate IT support staff. End user access to the Service Desk, delivery of support services, issue escalation, ticket generation and updates, efficiency metrics, and maintenance of the service database are consistent regardless of whether issues are resolved by your corporate support organization, by Progent's team, or by a combination. You have unrestricted flexibility to extend or shrink your part of support work as required. Progent takes care of startup deployment and onboarding of the professional services automation (PSA) software plus workflow documentation, validation and training. To find out more about ProSight Co-Managed Support, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the entire threat progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving information network. In addition to maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business initiatives and activities that deliver the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk service options for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Call Center consulting services can guide you in establishing an effective new Call Center or improving your established organization, selecting or enhancing Help Desk Call Center application software to handle the unique needs of your corporation, or providing occasional phone support staff to work with your in-house Help Desk Call Center group to deal with demanding events like software transitions, major upgrades, or installing new business software.

    Progent's Help Desk team of veteran information technology professionals gives your clients in Lincoln Nebraska fast access to a dependable network service resource with years of experience delivering telephone-based consulting and online troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center perception as a major driver of business success, and Progent's policy is to solve and not simply annotate IT issues.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group provides remote and in-depth consulting support and training in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To learn more information concerning Progent's consulting, custom development, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center2, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Lincoln Nebraska online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can configure SCOM to suit your environment so that your computer maintenance is proactive rather than reactive. By detecting possible trouble spots before they expand into crashes, proactive monitoring can avoid stressful and costly service crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments based on a combination of platforms.
How Your Lincoln Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Lincoln Nebraska, Progent's online computer support specialists are ready to provide professional and cost-effective IT help whenever your organization needs it. More than two decades of offering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity technology to repair IT problems quickly while eliminating the cost and lost time that comes with in-person service visits.

Even if your Lincoln organization relies on a local freelance support technician or maintains a full time IT staff that can handle ordinary network issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to address unexpected network crises or especially complicated integration problems.

Features of Progent's Online Computer Services for Lincoln Nebraska
Progent's online help, remote troubleshooting, network security expertise, and system management services give businesses in Lincoln Nebraska unparalleled leverage for your support budget. Whether you need one-time telephone help and remote network repair or full-time Help Desk call center services and network administration, Progent's professionals can deliver your business enterprise-level IT support while allowing you to avoid the cost and administration overhead of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical expertise, fine tuned remote support software, and understanding of enterprise networking enable offices to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

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