Expanding your telecommuter workforce may have a major impact on IT infrastructure, security/compliance, and company processes. Progent has 20 years of experience helping businesses of all sizes to plan, configure, manage, tune, and debug IT environments that incorporate at-home workers. Progent can help your Lawrence organization to select the appropriate tools and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that facilitates collaboration and returns top business value. Progent offers services ranging from as-needed expertise for helping you over challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can help Lawrence, Massachusetts businesses to succeed with any aspect of creating a high-performing work-at-home environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk augmentation, security monitoring, backup/restore solutions, and unified management.

Voice/Video Conferencing for Remote Workers
A broad range of voice/video conferencing products from major vendors support virtual meetings, video and voice conferencing, chat sessions, and screen sharing for both onsite users and teleworkers. Many companies use multiple products to accommodate their various partners and customers. Progent's communications experts can assist your organization to maintain your existing voice/video conferencing ecosystem and optimize the experience of your remote workforce.

  • Skype for Business is Microsoft's popular communications product that enables real-time presence, instant messaging, audio and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can assist you to deploy and manage Skype for Business client software to accommodate your remote employees. For details about Progent's support services for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's group video phone platform for compatible iOS, iPadOS, iPod and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current versions of FaceTime allow up to 32 concurrent users for voice/video sessions. For details about Progent's consulting expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing granular content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for future reference. To learn more about Progent's support services for Webex as well as for additional IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and information with features such as video calling, persistent chat, plus data sharing. For details about Progent's support services for Microsoft Teams and for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these conferencing platforms and help your business to optimize your network infrastructure to run them.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Lawrence, Massachusetts company, call 1-800-993-9400 or go to Contact Progent.

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