UNIX, Linux, Sun Solaris, Mac OS X Remote Support Services for

For small and midsize businesses in Lawrence Massachusetts, Progent offers technical support for information systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the services of CISA and CISM-certified security consultants to handle high-level security architecture and disaster recovery preparedness.

Progent's remote support services represent excellent leverage because they are equipped with the real-world experience and the advanced technology to resolve most information system problems rapidly. This lowers immediate costs since solutions accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company saves even more in incidental costs by reducing or avoiding network outages and related losses due to business disruption, upset clients, idle workers, and de-focused executives.

Progent's pricing model for online help is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced only for the services that you receive. Unlike typical remote support companies, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate situations where speedy. minor solutions somehow end up as major invoices. Progent's penchant for solving problems efficiently translates into your company saving cash.

Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned a set of customized tools and field-proven processes which promote the highest level of efficiency for online consulting and troubleshooting for small business computer networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access permits the experts of Progent's Technical Response Center to connect to your network remotely without breaching network security.

Progent's powerful service reporting system includes extensive histories describing all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of support provided to every Progent customer by every Progent consultant. This archive of problems and solutions is organized as a readily retrievable support knowledge base that permits Progent's remote support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and close relationships with important technology companies including Cisco and Microsoft permit access to other vast technical support knowledge bases and allow quick response from vendors' in-house engineering staff so Progent's remote service experts can arrive at the most efficient resolutions promptly.

Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Lawrence Massachusetts or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.

Remote Network Support Services Provided by Progent
Progent's remote technical service experts have credentials in an extensive array of technologies. This wide range of technical skills permits Progent's consultants to handle almost any crisis likely to occur in a small or midsize company network. Certificates awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To help businesses with mixed-platform networks, Progent also provides the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online services Offered by Progent to clients in Lawrence include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad array of information technology such as system infrastructure, email solutions, system and operational security, UNIX and Windows coexistence, virtual server products for server economization and simplified administration, and transitioning from legacy systems to current Windows or Linux-based solutions. Progent's team-based methodology for resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.

  Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for resolving problems within UNIX/Linux networks powered by popular derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux variants for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco CCIE for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and validates an individual's technical knowledge at the master level. Cisco qualified CCIEs can handle even the most intractable challenges surrounding network infrastructure design, installation, maintenance, protection, and repair. CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs offer exceptional value since their depth of experience permits them to resolve even the most difficult problems quickly. In common cases, less seasoned service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Few support firms make CCIEs accessible to support small and medium sized businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can receive immediate help for severe network infrastructure issues that are lowering business productivity but are beyond the experience of your ordinary computer support resources. Progent's Cisco CCIE consultants can communicate with your computer system using advanced on-line support technology to perform fast, secure, and affordable analysis and repair. Progent's CCIEs can provide consulting for the entire range of Cisco's popular family of networking devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network technology.

• Authorized MS Windows Experts
  Progent's Microsoft-premier online service engineers can deliver computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can assist your company with a wide variety of technology support services such as Windows Server 2022 planning and integration support, Windows Server 2019 consulting, Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange Server 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint 2016 migration and hybrid integration consulting services, SharePoint 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business Server migration support, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server planning, SBS Server 2011 consulting, and Windows Essentials cloud integration.

  Progent in addition can deliver a broad range of online PC desktop services such as Windows 11 migration support and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISSP, ISSAP, and CISM Premier System Security Experts
  Progent's certified CISSP and ISSAP network security engineers offer a range of security solutions to strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help your business to clean up rapidly after a serious breach. Security support services available from Progent cover in depth network security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm attacks; integrating firewalls; establishing secure architectures for off-site and mobile access; securing your messaging system from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your IT team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine on-premises IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.

• Call Center Expertise
  Progent's Help Desk Call Center support alternatives for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are well suited for small businesses who don't have the money or time to assemble and manage an internal Help Desk but who want quick access to a dependable Call Center with professional telephone support plus the available expertise to escalate complex trouble tickets to advanced consultants.

  Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

  Progent's Help Desk consulting support can guide you in building an efficient new Help Desk or enhancing your current organization, evaluating or customizing Call Center software to handle the particular requirements of your corporation, or providing occasional phone support personnel to supplement your in-house Help Desk resources to deal with high-demand situations such as software transitions, major upgrades, or rolling out new applications.

  Progent's Help Desk Call Center team of seasoned information technology professionals offers your customers in Lawrence Massachusetts instant assistance from a large support resource with substantial experience offering phone consulting and remote diagnostics for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk the reputation as a key enabler of business productivity, and Progent's aim is to solve instead of simply report IT problems.

• Applications Support: Training, Customization, and Troubleshooting
  Progent's Applications Consulting staff offers phone-based professional consulting support and training in specific application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Word, and Office Excel. For more on Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

  Progent's Mac professionals can support the artistic components of Apple Mac environments by delivering remote help services and education in imaging, audio, and video. Progent's support professionals can provide assistance in a large selection of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special jobs such as capturing or digitizing audio or video or configuring an audio/video post production lab.

  Online Network Monitoring Services
  Progent offers companies in Lawrence Massachusetts online network and server monitoring support based on MS Operations Manager IT infrastructure monitoring, customized by Progent for your environment so that your computer support is proactive and automated. By uncovering potential trouble spots before they cause network outages, automated monitoring can minimize inconvenient and expensive service failures. Progent can also utilize network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a variety of platforms.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.