Lawrence Specialists for Computer Support Firms

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Lawrence
Progent's consulting services for network service firms in Lawrence Massachusetts allows your company to provide your customers Progent's consulting expertise and Help Desk Call Center support with your brand as a transparent extension of your in-house network services team. These services can put you on the fast track to add to your client base, fill out your service offerings, create happy clients, and improve your profits.

Progent's team of network experts, desktop support technicians, network administrators, and data security professionals have worked as transparent extensions to the support groups of some of the country's biggest IT service businesses. Progent's range of technical knowledge enables you to add to the scope of your IT support business, and Progent's close integration with your support team helps you strengthen and protect your company's brand.

Progent is an IT support company with 20 years of background delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any private IT support company in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the country. (See recommendations from Progent's customers.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for IT service firms features transparent resale to your customers of professional services. Progent bills you exclusively and works under your direction to provide your clients support services under your brand. In addition, Progent has an affordable Extended Hours Support Service for clients who need 24x7 support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing is the heart of an efficient service desk. But enterprise-grade ticketing systems are not only expensive to license and staff, but also a hassle to configure and manage. Small or niche IT support companies do not have the required resources. Progent's Call Center and ticketing solution gives IT support organizations a practical way to retain their own branding while delivering their clients world-class desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing program enable you to increase your physical and virtual support volume, the diversity of technical issues your business can take on, the number of geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT support companies include:

• Progent's online desktop support team provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal business hours.
• Normal support hours are 5am to 7pm Pacific Standard Time, five days per week.
• Extended support is offered at additional cost.
• Optional onsite service in larger metros is offered across the US at additional cost.
• You retain full control of your customers and billing.
• Your customers enter service requests through your own branded web portal, an 800 number, or by directing a message to your designated email address.
• Every customer request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated remotely until resolution.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Firms
Progent's consulting for IT service providers allows you to become a sole source for virtually all IT expertise your customers may need. You can build your team and strategic in-house competencies steadily without having to say no to new business due to a gap in in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent acts as a seamless extension of your internal IT service group, under your coordination, and bills your firm rather than your client.
• By-the-Minute Billing: Progent bills by the minute to reign in expenses.
• Detailed Service Reporting: Progent uses an enterprise-class service reporting system to make sure all services performed are thoroughly documented. This allows you to shift service responsibilities to in-house consultants once you have enough people and relevant skill sets.

• Safely Expand Your IT Support Business: You can quickly and safely accept additional jobs outside your core fields of excellence and open additional geographies without the risks associated with expanding your full-time staff too rapidly.
• Re-enforce Your Name: You can solidify your positioning as a full-spectrum network service provider by offering more solutions to more customers using your own brand.
• Flesh Out Your IT Support Portfolio: Progent can provide world-class support in a broad array of technologies and can act as a reliable reservoir of skills for growing your IT support operations.
• Fast Problem Escalation: Thanks to a large team of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
• Make Your Customers Happy: Satisfied customers stick. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek help from your competitors.
• Remote Support Professionals: For two decades, Progent has delivered online network support from Help Desk services to high-level consulting. Efficient remote service saves money while delivering fast solutions.
• Advanced Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISM, and GIAC. Find out more about Progent's technology certifications.

Progent's Practice Areas for Lawrence, Massachusetts Organizations
Progent's seasoned team of certified consultants offers Lawrence, Massachusetts businesses a broad range of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service firms include:

Learn More Details About Progent's Consulting Program for IT Service Providers in Lawrence, Massachusetts
For additional details about Progent's reseller support for IT service organizations in Lawrence, Massachusetts, call 1-800-993-9400 or refer to Contact Progent.