Wireless Consulting

Consulting Support for BlackBerry Solutions
BlackBerry mobile smartphones were once one of the most successful solutions for achieving mobile connectivity to email, calendars, web programs, and other vital business information. Progent can provide Lawrence, Massachusetts companies the expertise of BlackBerry-certified professionals who can assist organizations to manage their BlackBerry deployments or transition smoothly to a modern smartphone solution.

As the sophistication of small business IT technology has expanded, and as the demand for enterprise-class security, reliability, and recoverability has become the standard for businesses regardless of size, successful integration and maintenance of RIM BlackBerry solutions has grown more challenging. To handle areas like security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and shared databases, small businesses frequently turn to outside support firms who offer expertise in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-premier engineers who can help small businesses to design, manage, and troubleshoot BlackBerry solutions affordably and effectively, dispensing with the necessity for an in-house BlackBerry technology specialist and reducing the cost and hassle of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security specialists. This range of experience, combined with Progent's proven online support capabilities, provides small businesses an affordable alternative for incorporating BlackBerry technology productively into their business information system.

Progent's consultants can assist your company with SQL Server 2019 development support, SQL Server 2016 migration support, and Microsoft Exchange Server setup so that your database and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft software, set up streamlined management tools so you can monitor and control BlackBerry smartphones throughout your business, recommend security policies that make sense for your company, develop custom mobile software, and make sure that your IT network architecture is properly configured to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be recovered quickly and thoroughly.

New England Contact Information:
Progent offers consulting services and onsite technical support throughout New England.

Technical Expertise for BlackBerry Enterprise Server (BES)
Research in Motion's high-end platform for managing big groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated software enables Exchange Server, Domino, or Groupwise clients to send and receive messages that stay encrypted during wireless transit to ensure optimum security. BlackBerry Enterprise Server also simplifies a wide selection of key management jobs ranging from smartphone setup and updates to wireless security and fault tolerance.

Progent's BlackBerry-certified engineers can show you how to use BlackBerry Enterprise Server to perform routine tasks such as:

• Deploy and manage applications
• Schedule device, program, and IT policy updates
• Update BlackBerry device firmware wirelessly
• Manage user configurations with BlackBerry's extensive selection of policies

Progent's BlackBerry-premier engineers can also help your company to utilize BlackBerry Enterprise Server to perform important tasks not supported by the entry-level BES Server Express. These procedures include:

• Configure and support BlackBerry's fault-tolerant architecture based on virtualization
• Install BlackBerry devices wirelessly
• Set custom management roles
• Automatically track and analyze the overall health of your system

Some Ways That Progent Can Assist Your Business to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver a seasoned engineer who has earned certifications from Research in Motion in all major facets of BlackBerry integration. Progent's BlackBerry consulting services span areas from troubleshooting synchronization problems to architecting wireless workforce solutions based on BlackBerry BES Server. These RIM BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified expert can show you how to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important tasks including resolving enterprise activation problems, registering and removing BlackBerry device clients, setting activation passwords, implementing over-the-air software installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry consultants can also assist you to operate administration software like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and utilizing WiFi for enterprise activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and assist you to define and install appropriate security configurations.

Progent's certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange Server architecture for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email environment powered by Exchange Server. Progent's BlackBerry engineer offers expertise in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can assist you to install and delete BlackBerry smartphone users on Exchange Server and Microsoft Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System and IM, deploy access control lists, manage Exchange Server data flow, create, update, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry engineer can support your BlackBerry technology in a variety of environments that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, repair, and produce documentation for a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and network requirements analysis, system design, installation planning and execution, performance optimization, design of a high-availability environment, information backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional goals and to design a wireless solution that meets your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to support a BlackBerry BES Server, help you to decide which administration approach and equipment match your requirements, and analyze your email and messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at informed decisions concerning alternatives for software versions, processors and storage, network design, and application set up.

To optimize network security, Progent's BlackBerry-certified expert can assist your company to select and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security engineers to run network-wide security assessment and compliance validation and suggest improvements to account for your BlackBerry solution.

Contact Progent to Get Assistance from a BlackBerry-Certified Professional
To contact Progent about engineering help for BlackBerry wireless solutions, call 1-800-993-9400 or refer to Contact Progent.