Mobile Consulting

Consulting Support Services for BlackBerry Environments
BlackBerry mobile smartphones were once among the most popular products for achieving anytime-anywhere access to email, calendars, web-based applications, and other vital business data. Progent offers Knoxville, Tennessee businesses the services of BlackBerry-certified experts who can help companies to manage existing BlackBerry environments or migrate smoothly to a current mobile solution.

As the complexity of small company IT technology has expanded, and as the demand for world-class security, dependability, and disaster recovery has become the standard for organizations regardless of size, effective deployment and maintenance of BlackBerry technology has become increasingly challenging. To address areas such as security, business continuity, and synchronization of BlackBerry PDAs with diverse email systems and corporate databases, small organizations often resort to external support firms who specialize in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can assist small businesses to plan, manage, and repair BlackBerry-based environments economically and efficiently, doing away with the need for an in-house BlackBerry technology expert and reducing the cost and stress of maintaining mobile work groups. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified network security specialists. This range of knowledge, coupled with Progent's efficient online service delivery model, provides small companies a budget-friendly alternative for integrating RIM BlackBerry products productively into their IT system.

Progent's engineers can assist your business with SQL Server 2019 integration consulting, SQL Server 2016 migration support, and Microsoft Exchange Server setup so that your data and messaging systems operate optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from older releases of BlackBerry and Microsoft technology, configure easy-to-use management tools so you can monitor and support BlackBerry smartphones across your business, define security policies that are right for your business, develop custom mobile applications, and make sure that your IT network infrastructure is appropriately designed to handle your BlackBerry clients. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your regular backup processes so that it can be restored rapidly and safely.

Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.

Consulting and Technical Support Services for BlackBerry Enterprise Server (BES)
Research in Motion's advanced solution for managing large groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This sophisticated software enables Exchange Server, Domino, or Novell GroupWise clients to transmit and receive messages that stay encrypted in wireless transit to ensure maximum data protection. BlackBerry BES Server also streamlines a broad variety of vital administrative jobs ranging from BlackBerry configuration and upgrades to mobile security and fault tolerance.

Progent's BlackBerry-premier consultants can help you use BlackBerry Enterprise Server to perform basic jobs like:

• Deploy and manage applications
• Schedule smartphone, program, and policy updates
• Upgrade BlackBerry device software remotely
• Manage client settings with BES Server's vast selection of policies

Progent's BlackBerry-certified consultants can also help your company to utilize BlackBerry BES Server to implement key procedures not available with the less advanced BlackBerry Enterprise Server Express. These procedures include:

• Configure and manage BlackBerry's fault-tolerant architecture based on virtual servers
• Install BlackBerry devices remotely
• Set specialized administration roles
• Automatically track and report on the integrity of your solution

Professional BlackBerry Consulting Support Offered Online from Progent
Progent's certified RIM BlackBerry support specialists are accessible online to deliver expert assistance to businesses in the Knoxville region or anywhere in Tennessee. Progent's seasoned remote consulting experts have helped IT organizations resolve network problems and reduce support costs in every state in the U.S. and built a substantial following of satisfied customers. (See Progent's client testimonials.)

Progent can provide online assistance for a broad array of technologies associated with BlackBerry software and devices such as synchronization, configuration with Exchange Server, managing BlackBerry BES Server, and strengthening mobile security. Major BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, tracking, and maintaining one or several BlackBerry BES Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant has expertise in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry device clients on Microsoft Exchange and Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, back up and support storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, implement access control lists, manage Microsoft Exchange data flow, generate, update, and assign wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, install, validate, repair, and document a mobile wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry include business and network needs assessment, solution design, installation strategy and implementation, performance optimization, design of a fault-tolerant environment, information backup and business recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical objectives and to design a mobile wireless solution that fits within your information technology budget and supports your business plans. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's ability to support a BlackBerry Enterprise Server, help you to decide which administration model and hardware products match your requirements, and analyze your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions about alternatives for software editions, processors and storage, network topology, and application set up.

To optimize system security, Progent's BlackBerry consultant can help your company to select and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-premier security specialists to run company-wide security assessment and compliance testing and suggest improvements to account for your BlackBerry solution.

Call or Email Progent for Support from a RIM BlackBerry-Certified Specialist
If you wish to contact Progent about professional assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.