UNIX and Linux Remote Consulting for

For small companies located in Kansas City Missouri, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity issues, plus the assistance of CISSP and CISM-certified security consultants to help with advanced security design and disaster recovery planning.

Progent's online support engineers represent excellent value because they are equipped with the real-world experience and the advanced technology to resolve the majority of network issues quickly. This reduces direct costs because solutions require fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally in incidental expenses by reducing or eliminating network downtime and related costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused management.

Progent's pricing policy for remote help is designed to get the most out of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you pay only for the support that you receive. Unlike many remote service companies, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent situations where quick fixes manage to turn into major invoices. Progent's skill at handling technical issues quickly translates into your company saving money.

Progent's Remote Support Tools
Over time, Progent has fine tuned a set of customized tools and proven processes that permit the highest level of efficiency for online consulting and troubleshooting for small company computer networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access permits the experts of Progent's Technical Response Center to access your network without violating network security.

Progent's proprietary customer support reporting application stores thorough records for all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of assistance delivered to each Progent customer by any Progent consultant. This archive of anomalies and resolutions is stored as a readily retrievable internal knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's remote service specialists can come up with the most efficient resolutions in the least time.

Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote support in Kansas City Missouri or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's remote technical support experts possess advanced credentials in a comprehensive array of products and technologies. This wide range of IT skills allows Progent's engineers to tackle practically any crisis likely to occur in a small business network. Certificates awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, and Design Associate.

To provide assistance to businesses with mixed-platform networks, Progent also provides the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical support services available from Progent to companies in Kansas City include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services address a broad spectrum of information technology such as system architecture, messaging solutions, network and operational security, UNIX and Windows integration, virtual server products for server consolidation and simplified management, and transitioning from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving network problems promotes quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts service expense.

  Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for troubleshooting problems within UNIX/Linux systems based on popular versions of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux versions for which Progent can provide expert support include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and validates an individual's technical knowledge at the expert level. CCIEs can deal with even the most stubborn issues surrounding network infrastructure design, deployment, management, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house support staff in isolating anomalies with IOS network administration utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their depth of expertise allows them to resolve even the most difficult problems rapidly. In many cases, less qualified engineers can struggle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes. Few support organizations make Cisco CCIEs accessible to assist small and medium sized companies. Progent offers quick telephone contact with a Cisco CCIE so your company can receive timely support for severe network infrastructure problems that are hurting business productivity but are beyond the experience of your ordinary IT maintenance providers. Progent's CCIE support experts can tie into your computer system via state-of-the-art on-line support tools to provide quick, secure, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's market leading family of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN solutions.

• Authorized Microsoft Windows Experts
  Progent's Microsoft-certified online service engineers can provide computer troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can help you with a wide variety of platform support including Microsoft Windows Server 2022 planning and migration consulting, Windows Server 2019 expertise, Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 Server integration, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint 2016 migration and hybrid integration support, SharePoint 2019 design and configuration, Microsoft Teams planning and integration, Skype for Business migration support, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent also can deliver a wide array of remote PC desktop services such as Microsoft Windows 11 migration support and planning and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Premier Network Security Engineers
  Progent's accredited CISM and CISSP security engineers can provide a variety of system protection services that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your business to recuperate quickly after a damaging penetration. Security services available from Progent include: thorough security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm attacks; integrating firewalls; designing safe techniques for off-site and mobile access; defending your email system against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert online consulting to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your IT team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.

• Help Desk Expertise
  Progent's Help Desk Call Center service offerings for small and midsize businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are designed for small businesses who don't have the resources to create an in-house Help Desk Call Center but who want quick access to an efficient Call Center with proficient telephone support as well as the technical depth to escalate complex tasks to advanced engineers.

  Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.

  Progent's Help Desk consulting services can guide you in building an efficient new Help Desk or revamping your established one, evaluating or customizing Call Center software to address the particular requirements of your corporation, or adding occasional online staff to work with your internal Help Desk Call Center group to handle demanding situations like software migrations, mass upgrades, or rolling out new applications.

  Progent's Help Desk Call Center staff of veteran network consultants provides your computer users in Kansas City Missouri fast assistance from a reliable support group with extensive background providing phone support and online repair service for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center recognition as a major driver of company productivity, and Progent's aim is to solve rather than just document technical issues.

• Applications Support: Training, Custom Programming, and Integration
  Progent's Applications Experts Group offers online professional engineering expertise and education in key application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for Microsoft applications such as CRM, Microsoft Project, Word, and Excel. For additional information on Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

  Progent's Apple Mac professionals can nurture the imaginative components of Apple Mac environments by providing phone-based consulting services and education in graphics, audio, and motion video. Progent's support professionals offer assistance in a large selection of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures such as capturing or digitizing audio/video or configuring an audio/video production lab.

  Remote Network and Server Monitoring Services
  Progent offers businesses in Kansas City Missouri remote network monitoring support based on Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your business so that your IT maintenance is proactive rather than reactive. By uncovering looming trouble spots before they evolve into network outages, automated monitoring can minimize stressful and costly service failures. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks based on a variety of platforms.

Kansas City Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Kansas City Metro Area.