Fast Online Support for Kansas City Missouri Networks
Urgent Phone Consulting for Kansas City SystemsFor companies located in Kansas City Missouri, Progent provides remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking problems, as well as the assistance of CISSP-qualified security experts to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers provide exceptional leverage because they possess the practical experience and are equipped with the sophisticated technology required to resolve most information system problems rapidly. This reduces immediate costs because solutions require minimal billable minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization benefits additionally with indirect expenses by minimizing or eliminating system downtime and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online consulting expertise is especially important for organizations that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you actually get. In contrast to typical remote support organizations, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for billing save you from situations where quick solutions manage to end up as major tabs. Progent's skill at solving problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-proven methodologies which allow the highest level of efficiency for remote consulting and troubleshooting for information networks of all sizes. Progent's online support team can interface to your system without breaching corporate security.

Progent's advanced customer support reporting application includes detailed histories of the support that Progent's clients have received. Progent's staff service personnel have the benefit of the details of all help delivered to each customer by every consultant. This history of anomalies and solutions is stored as a quickly retrievable support knowledge base that enables Progent's remote technical professionals to share their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close relationships with important industry leaders such as Cisco and Microsoft open up other extensive support databases and permit fast response from vendors' internal product engineers so Progent's online service experts can come up with the best resolutions in the least time.

Remote technical support services available from Progent to clients in Kansas City Missouri include:

ProSight Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, subscription-based services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the world's leading enterprises. The ProSight portfolio of network management outsourcing services covers all critical aspects of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to create advanced IT resilience. Progent takes care of the necessary monitoring and management for you, so your system expands smoothly without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's experienced IT group can be your dependable technology safety net. Entry-level plans include remote monitoring and management (RMM), security, monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to advanced solutions such as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so all potential problems can be resolved before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for monitoring and managing your client-server infrastructure by offering an environment for streamlining common time-consuming jobs. These include health checking, update management, automated remediation, endpoint deployment, backup and restore, A/V defense, remote access, standard and custom scripts, resource inventory, endpoint profile reports, and debugging help. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alarm to your designated IT staff and your Progent technical consultant so potential problems can be taken care of before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth management reporting tools designed to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-through or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service. ProSight DPS services automate and track your data backup operations and allow transparent backup and fast restoration of vital files, applications, images, and virtual machines. ProSight DPS lets you protect against data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or software bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver centralized management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured application and give your password you are asked to verify your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be used as this added means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate several validation devices. For details about Duo identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Support: Outsourced and Shared Call Center Services
    Progent's Shared Help Desk Service offers a transparent extension of your in-house network support group. End user access to the Service Desk, delivery of support services, issue escalation, ticket generation and tracking, performance measurement, and maintenance of the service database are cohesive regardless of whether issues are resolved by your in-house IT support group, by Progent's team, or a mix of the two. You have complete versatility to expand or reduce your part of technical support work as circumstances demand. Progent provides initial installation and onboarding of the professional services automation software plus documentation, testing and training. To learn more about ProSight Co-Managed Help Desk, see ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a versatile and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. Besides optimizing the protection and functionality of your computer network, Progent's software/firmware update management services permit your IT team to concentrate on more strategic initiatives and tasks that derive the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows clients to complete critical projects within budget and on time. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Call Center consulting services can support you in building an effective new Help Desk or revamping your established one, evaluating or enhancing Call Center software products to address the unique demands of your corporation, or adding temporary online staff to supplement your existing Help Desk resources to deal with high-demand scenarios like software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of experienced information technology experts provides your clients in Kansas City Missouri fast contact with a dependable support group with years of experience offering phone help and remote repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a crucial enabler of company success, and Progent's intent is to fix rather than just record technical problems.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based and in-depth engineering support and training in key business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for popular Microsoft business applications including CRM, Project, Office Word, and Office Excel. To find out additional information about Progent's expertise, customization, and training services, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center2, expand or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Kansas City Missouri online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager to accommodate your business so that your network support is proactive and automated. By exposing potential trouble spots before they expand into crashes, proactive monitoring can head off stressful and expensive information system failures. Progent can also utilize system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks that incorporate a mix of operating systems.
How Your Kansas City Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Kansas City Missouri, Progent's online computer support engineers are ready to provide expert and cost-effective system help the instant your organization requires it. More than 20 years of offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to fix IT problems rapidly while eliminating the cost and lost time associated with on-site service visits.

Even if your Kansas City office works with a regular freelance consultant or employs an in-house IT staff that know how to handle day-to-day network issues, Progent's Microsoft certified engineers can still offer a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the availability or the expertise to solve unexpected system emergencies or especially challenging integration projects.

Advantages of Progent's Network Help for Organizations in Kansas City Missouri
Progent's remote network troubleshooting services enable your Kansas City business to experience the benefits of on-call, world-class IT support without the cost of managing an in-house IT organization. Your information system will derive added strategic value by becoming increasingly reliable, productive, and secure. Benefits to your company include:

  • Convenient remote expansion of your local IT resources
    For most businesses in Kansas City Missouri, local computer support providers, whether consisting of outside consultants or an internal IT staff, can take care of the majority of technical issues. On the other hand, IT crises might strike when your regular support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your onsite service personnel. In these situations, Progent's online service professionals give you a convenient, quick, and affordable solution to augment your local help and to pass on valuable knowledge to improve your capability to resolve future problems in-house.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller businesses often depend on individual freelance service providers. Although freelance consultants carry smaller overhead than larger support companies and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of reserve help may require your business to wait for assistance during an IT crisis. As your network grows, system downtime and trouble with vital applications are more expensive. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support experts to insure your IT system stays up and running.

  • Create a Scalable Basis for Smooth Expansion
    Companies typically begin with an IT architecture created on a shoestring budget. Lacking a scalable framework, band-aid fixes often get piled onto an unstable foundation. When a company grows, reliability and expandability issues can hinder the productivity of the organization. These poorly built systems need careful assessment, intelligent strategic planning, and wide IT knowledge to upgrade to a network architecture able to offer the solid foundation to meet current business demands and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller companies require guidance and technical education to navigate through an increasingly complex maze of technology options capable of promoting business success and improving efficiency. Businesses do not need a network consultant who is trying to earn a commission on a certain vendor's technology. Network support and product sales can lead to a scenario where the proposed solution is designed around a profitable technology rather than the genuine requirements of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to match IT consulting with the real needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical experience, refined remote support tools, and understanding of corporate IT allow businesses to avoid the limitations of excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, at the front lines of network service, performing a broad variety of technical projects for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested approaches for using computer knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site help per minute. As a result, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and asks no retainer for support services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be forced to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent has little competition. Businesses who utilize familiar independent service providers or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, secure, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock remote monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.

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