Fast Remote Support for Irving Texas Networks
Fast Remote Support for Irving SystemsFor organizations located in Irving Texas, Progent provides online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, as well as the assistance of CISSP-certified security consultants to help with advanced security architecture and diagnostic jobs.

Progent's online support experts provide excellent leverage because they have the practical background and are equipped with the sophisticated tools needed to resolve the majority of network issues quickly. This lowers direct expenses because service calls accumulate fewer chargeable minutes. Online help also eliminates the expense of sending an engineer to your office. Your company benefits additionally in indirect costs by reducing or avoiding system downtime and associated losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote technical support know-how is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are billed only for the services that you receive. In contrast to typical online support firms, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing eliminate scenarios where speedy. minor repairs manage to end up as large invoices. Progent's skill at solving problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized technologies and field-proven methodologies which ensure the highest degree of effectiveness for remote technical support and repair for IT networks of all sizes. Progent's remote service group can communicate with your environment without compromising corporate security.

Progent's proven service reporting system maintains detailed documentation for all service that Progent's clients have received. Progent's staff service personnel have the benefit of the details of support provided to every customer by any Progent consultant. This history of issues and solutions is structured as a quickly accessible internal database that allows Progent's online support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and close associations with key industry leaders including Cisco and Microsoft open up additional vast technical knowledge bases and allow fast access to manufacturers' internal engineering staff with the result that Progent's online consulting experts can find the most efficient solutions quickly.

Online support services provided by Progent to customers in Irving Texas include:

ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, subscription-based services designed to enable small and medium-size organizations to utilize the same advanced IT solutions used by many of the world's leading corporations. The ProSight portfolio of network monitoring and management services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to achieve leading-edge IT resilience. Progent handles the necessary monitoring and management for you, so your network scales easily without holding you back. For a low and predictable monthly subscription, Progent's full-service IT team can be your complete technology safety net. Entry-level plans include remote monitoring and management, security, monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to best-of-breed options like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common time-consuming tasks. These include health checking, patch management, automated remediation, endpoint deployment, backup and recovery, anti-virus protection, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging help. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your specified IT management personnel and your Progent technical consultant so that potential issues can be taken care of before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time management reporting utilities created to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a family of management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your backup operations and allow non-disruptive backup and rapid recovery of important files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, human error, malicious insiders, or software glitches. Managed services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Google Android, and other personal devices. With 2FA, whenever you log into a protected online account and give your password you are asked to verify your identity via a unit that only you possess and that uses a different network channel. A broad selection of devices can be utilized as this added means of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register several validation devices. To learn more about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Help Desk Service provides a smooth supplement to your in-house IT support resources. End user interaction with the Help Desk, provision of support services, issue escalation, ticket creation and updates, performance measurement, and management of the service database are cohesive whether incidents are taken care of by your internal IT support staff, by Progent, or both. Your business has unrestricted flexibility to extend or reduce your share of IT support work as circumstances demand. Progent takes care of initial installation and provisioning of the professional services automation (PSA) software as well as documentation, testing and training. For details about ProSight Co-Managed Help Desk, see ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. Besides optimizing the security and reliability of your computer environment, Progent's software/firmware update management services permit your in-house IT team to focus on more strategic initiatives and tasks that deliver the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows clients to execute major projects economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex problems.

    Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation tool for handling service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Call Center team of seasoned information technology consultants offers your computer users in Irving Texas immediate access to an effective support group with extensive background delivering phone support and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center the reputation as a major driver of company success, and Progent's aim is to fix instead of just annotate IT issues.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff offers phone-based advanced engineering expertise and education in special business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. For additional information about Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Irving Texas online hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can tune SCOM to suit your environment so that your computer maintenance is proactive rather than reactive. By detecting possible trouble spots before they grow into downtime, proactive monitoring can ward off stressful and expensive service crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or systems that incorporate a mix of OS platforms.
How Your Irving Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Irving Texas, Progent's phone-based network support engineers can deliver effective and economical system support the moment your organization requires it. Over two decades of delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine online access technology to fix network problems rapidly while avoiding the cost and lost productivity associated with in-person support visits.

Even if your Irving company deals with a regular freelance support technician or employs an in-house IT staff that can handle day-to-day computer problems, Progent's Microsoft certified engineers are available to offer a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to handle sudden network crises or especially complicated integration problems.

Details of Progent's Online Network Support for Irving Texas
Progent's online support, remote troubleshooting, network security expertise, and network management services offer businesses in Irving Texas the greatest leverage for your support investment. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk support and network management, Progent's experts can deliver your office world class network support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT experience, fine tuned support software, and familiarity with corporate IT enable businesses to avoid the limitations of excessive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry experience, at the front lines of IT support, executing a wide variety of technical tasks for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This ensures that you get not just world-class IT skills, but also a consultant with proven approaches for applying technical knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site help per minute. As a result, you owe exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for services delivered during normal working hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast repairs so you will not be tempted to permit less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local support firms who offer scant documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support reports transmitted by each staff member to every customer. The discipline of detailing and organizing service activity results in more effective support and eliminates a variety of common problems such as when a support customer is effectively held hostage to a consultant who won't let go of vital service information.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer 24x7 system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Begin Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.

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