Fast Remote Help for Irving Texas Computer Systems
Urgent Phone Technical Support for Irving SystemsFor businesses in Irving Texas, Progent provides online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with challenging networking issues, as well as the services of CISA and CISSP-certified security experts to handle advanced security design and troubleshooting jobs.

Progent's remote technical support experts offer exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated tools necessary to solve the majority of network issues quickly. This reduces direct expenses because solutions require minimal chargeable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company saves even more with indirect costs by reducing or eliminating system downtime and associated costs stemming from business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced online consulting experience is especially valuable in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.

Progent's pricing policy for online support is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike many remote support companies, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean policy for billing save you from scenarios where speedy. minor solutions manage to turn into large invoices. Progent's skill at dealing with problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of customized tools and field-tested processes that promote the highest level of effectiveness for online engineering help and repair for computer networks of all sizes. Progent's Technical Response Center can interface to your company's computer system remotely without violating system security.

Progent's powerful customer support reporting application maintains thorough records for the service that Progent's customers have received. Progent's authorized service personnel have access to the specifics of all help delivered to every Progent client by any engineer. This history of anomalies and fixes is organized as a readily searchable internal database that enables Progent's remote support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft make available other extensive technical support databases and allow priority access to manufacturers' internal support staff so Progent's remote service specialists are able to arrive at optimal resolutions promptly.

Online technical support services offered by Progent to customers in Irving Texas include:

ProSight Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, subscription-based services designed to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. The ProSight line of network monitoring and management services addresses all critical facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size companies to utilize Remote Monitoring and Management (RMM) technology to achieve leading-edge IT resilience. Progent handles the daily monitoring and management for you, so your system expands easily without becoming an obstacle. For a low and predictable monthly price, Progent's experienced IT group can be your dependable technology safety net. Entry-level packages include RMM, cybersecurity, monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-of-breed solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for managing your client-server infrastructure by offering an environment for performing common tedious jobs. These include health monitoring, update management, automated remediation, endpoint setup, backup and restore, anti-virus response, secure remote access, standard and custom scripts, resource inventory, endpoint status reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alarm to your specified IT management staff and your Progent technical consultant so that emerging issues can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting plug-ins designed to integrate with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and allow non-disruptive backup and fast recovery of critical files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices. Using 2FA, when you log into a protected online account and enter your password you are requested to confirm who you are via a device that only you possess and that uses a different network channel. A broad selection of out-of-band devices can be used for this second form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may designate several validation devices. To learn more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Co-managed Help Center Services
    Progent's Shared Help Desk Service provides a smooth extension of your corporate IT support resources. User interaction with the Service Desk, provision of technical assistance, escalation, ticket generation and updates, efficiency metrics, and maintenance of the service database are consistent regardless of whether issues are taken care of by your in-house network support staff, by Progent, or both. You have unrestricted versatility to extend or reduce your share of support activity as required. Progent provides initial deployment and onboarding of the professional services PSA software as well as documentation, validation and education. To learn more about ProSight Shared Call Desk, see ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a flexible and affordable alternative for assessing, validating, scheduling, implementing, and documenting updates to your dynamic IT system. In addition to optimizing the protection and reliability of your IT network, Progent's patch management services permit your in-house IT staff to focus on line-of-business initiatives and activities that deliver the highest business value from your network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology allows customers to complete major initiatives within budget and on time. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the top professional services automation tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk team of veteran network professionals provides your customers in Irving Texas rapid communication with a reliable support group with years of background delivering phone support and remote troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a major contributor to company productivity, and Progent's policy is to resolve instead of simply track technical problems.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts Group offers online and in-depth engineering expertise and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and training for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more on Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center2, extend or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Irving Texas online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune SCOM to suit your business so your IT support is proactive rather than reactive. By spotting potential trouble spots before they expand into network outages, automated monitoring can ward off inconvenient and expensive network breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that support a mix of platforms.
How Your Irving Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Irving Texas, Progent's online computer support engineers can provide expert and economical system help the moment your company needs it. Over 20 years of providing online technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to repair network problems quickly while eliminating the cost and lost productivity associated with on-site support visits.

Even if your Irving office relies on a regular independent consultant or employs a full time IT staff that know how to handle typical network issues, Progent's Microsoft certified consultants can provide an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to handle unexpected network crises or especially tough integration problems.

Advantages of Progent's IT Support for Companies in Irving Texas
Progent's remote technical help services enable your Irving business to have the advantages of immediate, enterprise-class IT support without the expense of managing an in-house IT staff. Your information system will derive greater strategic value by becoming increasingly available, productive, and secure. Benefits to your business include:

  • Convenient virtual expansion of your on-site IT resources
    With most companies in Irving Texas, local network support resources, whether represented by outside consultants or a full-time maintenance staff, can take care of typical technical issues. On the other hand, major troubles sometimes occur when local resources are too busy or absent, and some problems may stem from technology that is unfamiliar to your onsite support technicians. In these cases, Progent's online service experts offer a convenient, fast, and economical solution to augment your local resources and to convey useful information to improve your capability to handle future problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller organizations often depend on individual freelance consultants. While freelance service people have smaller internal costs than larger consulting organizations and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the lack of reserve personnel may require your company to go without help during an IT crisis. As your business grows, system downtime and problems with vital applications are more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of backup support experts to insure your IT system remains available.

  • Create a Scalable Basis for Smooth Expansion
    Companies typically begin with an information architecture implemented on a modest budget. Without a scalable infrastructure, slap-dash repairs can get thrown onto a weak foundation. When a network grows, reliability and scalability issues can impede the productivity of the organization. These badly built systems require proper assessment, intelligent strategic planning, and extensive technical knowledge to upgrade to a network architecture able to provide the stable foundation to handle vital business demands and ease future growth.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller offices need guidance and technical education to navigate through an ever more complicated maze of product alternatives capable of promoting business success and enhancing efficiency. These companies hardly need a computer consultant who is motivated to resell a certain vendor's products. IT support and product selling can result in a situation where the proposed solution is designed around a predetermined product rather than the genuine requirements of a client. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match IT consulting with the best interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT expertise, fine tuned remote support tools, and understanding of enterprise networking allow companies to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified consultants average more than ten years of real-world industry background, at the forefront of network service, executing a broad range of technical projects for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This means that you get not only expert IT capability, but also a support engineer with proven approaches for applying computer knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site visits by the minute. As a result, you owe exclusively for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you won't be tempted to permit simple problems to fester.

  • Full Records of IT Services
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by each staff member to every client. The discipline of detailing and organizing service records allows more effective support and eliminates a variety of common problems such as when a support client is effectively held captive to a consultant who won't release vital service information.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, system monitoring can keep your IT network from stressful and costly availability disruptions.
How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

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