Mobile Consulting

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry wireless smartphones were at one time among the most popular products for maintaining mobile access to messaging, scheduling, web-based programs, and other critical business data. Progent can provide Irving, Texas companies support from BlackBerry-certified consultants who can help companies to manage existing BlackBerry environments or migrate smoothly to a current smartphone solution.

As the sophistication of small company networks has expanded, and as the demand for enterprise-class security, dependability, and recoverability has grown to be the norm for organizations regardless of size, successful integration and maintenance of BlackBerry solutions has grown more difficult. To deal with areas like data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and corporate databases, small businesses often turn to outside support firms who specialize in RIM BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-premier engineers who can assist small businesses to plan, manage, and repair BlackBerry-based solutions economically and efficiently, doing away with the requirement for an in-house BlackBerry solutions specialist and lowering the expense and hassle of supporting wireless work groups. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security professionals. This breadth of experience, combined with Progent's efficient online service delivery capabilities, gives small businesses an economical alternative for integrating BlackBerry products productively into their IT system.

Progent's engineers can assist your company with SQL Server 2019 development consulting, SQL Server 2016 migration support, and Exchange Server setup so that your database and email systems function optimally with BlackBerry BES Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft software, configure streamlined management tools to enable you to monitor and support BlackBerry devices across your business, define security policies that make sense for your business, customize wireless applications, and ensure that your network infrastructure is properly configured to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your regular backup processes in order that it can be recovered rapidly and thoroughly.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

BlackBerry Enterprise Server (BES) Technical Services
The BlackBerry Enterprise Server (BES) gives companies a centralized and safe mechanism for integrating BlackBerry wireless devices into their messaging, groupware, and software application environment. BlackBerry Enterprise Server (BES) allows mobile BlackBerry users to connect to Microsoft Exchange, Lotus Domino, or Groupwise messaging and to synchronize BlackBerry devices with workstations to achieve up-to-date information for applications such a schedules, contact lists, tasks, instant messaging, and specialized business programs. Due to BlackBerry Enterprise Server integration with Exchange, users carrying BlackBerry smartphones can have effortless connectivity with Exchange messages and to instant messaging-capable applications via Microsoft Live Communications Server and Lync Server 2010 integration.

Progent's BlackBerry-premier consultants can show you how to plan, deploy, and maintain BlackBerry BES Server so that you improve the productivity of BlackBerry clients, streamline the administration of a BlackBerry environment, and reduce the expense of supporting a mobile workforce.

Expert BlackBerry Technical Services Available Remotely from Progent
Progent's certified BlackBerry engineers are accessible online to provide prompt technical help to businesses in the Irving area or throughout Texas. Progent's seasoned remote consulting team has helped IT organizations resolve network issues and cut IT service expenses in each state in the United States and established a substantial following of loyal customers. (Refer to Progent's customer testimonials.)

Progent can provide remote consulting support for a broad array of issues associated with BlackBerry products including wireless synchronization, configuration with Microsoft Exchange, setting up BlackBerry Enterprise Server, and strengthening wireless security. Important BlackBerry certifications earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to perform basic support operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters and auto-signature, changing user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company messaging solution. Progent's seasoned experts can also help your company to resolve a broad range of problems concerning synchronization, device detection, messaging consistency, web browsing, mobile connectivity, Instant Messaging, workstation software configuration, and Desktop Redirector.

As a top innovator in providing nationwide remote help for small business IT networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile technical support costs low and, by dealing with issues quickly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can show you how to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run important procedures such as resolving enterprise activation problems, registering and deleting BlackBerry smartphone clients, activating passwords, configuring over-the-air program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry engineers can also help you to operate administration tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and using wireless LANs for activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry Enterprise system and help your company to define and implement sensible security configurations.

Progent's certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Microsoft Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer has expertise in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to add and delete BlackBerry device users on Microsoft Exchange Server and Windows Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and manage storage groups, apply permissions, set up the MDS and Instant Messaging, implement push and pull access control lists, control Microsoft Exchange data flow, create, update, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps, and generate management reports based on SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry technology in a variety of environments that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, troubleshoot, and document a mobile wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry include business and technology needs analysis, system design, deployment strategy and implementation, performance tuning, design of a high-availability environment, information backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical objectives and to design a mobile wireless environment that meets your information technology budget and aligns with your business strategy. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current network architecture's ability to support a BlackBerry Enterprise Server, help you to decide which administration approach and equipment match your needs, and evaluate your messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions concerning options for software editions, processors and storage, network topology, and application configuration.

To maximize network protection, Progent's BlackBerry expert can assist you to choose and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security engineers to perform company-wide security vulnerability and compliance validation and recommend enhancements to support your BlackBerry environment.

Call or Email Progent for Support from a RIM BlackBerry-Certified Expert
In order to get in touch with Progent about engineering help for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.