UNIX and Linux Technical Support

For small companies located in Irvine California, Progent offers technical support for networks based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex connectivity problems, plus the assistance of CISSP and CISM-accredited security consultants to help with advanced security design and business continuity preparedness.

Progent's remote technical support engineers represent exceptional leverage because they are equipped with the practical experience and the sophisticated tools to solve most network issues quickly. This reduces immediate costs because solutions require fewer chargeable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your company saves even more in indirect expenses by reducing or avoiding network outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.

Progent's billing model for online help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you receive. Unlike many online support firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing avoid situations where quick solutions somehow turn into big tabs. Progent's penchant for disposing of technical issues quickly results in your company saving money.

Progent's Online Technical Support Technologies
Over time, Progent has developed an arsenal of customized tools and proven processes which allow the maximum degree of efficiency for remote engineering help and troubleshooting for small company information networks. Progent offers secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access allows the staff of Progent's remote service group to access your company's environment without compromising system security.

Progent's highly evolved service reporting application includes thorough records describing all service that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of support provided to each Progent client by every engineer. This history of issues and repairs is organized as a conveniently retrievable support database that enables Progent's online technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft permit access to additional massive technical knowledge bases and allow priority access to vendors' in-house support staff so Progent's remote service specialists can find optimal resolutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote services in Irvine California or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.

Phone-based Technical Support Services Offered Progent
Progent's remote technical service professionals possess advanced credentials in a comprehensive array of products and technologies. This broad scope of technical skills enables Progent's engineers to address practically any crisis that may crop up in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.

To support clients with multi-operating system networks, Progent also provides the services of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based support available from Progent to small businesses in Irvine include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of information technology including network infrastructure, messaging systems, system and process security, UNIX and Windows coexistence, VMware technologies for server economization and easy administration, and migration from older applications to current Microsoft Windows or Linux solutions. Progent's group-oriented methodology for solving technical issues promotes fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.

  Progent's UNIX and Linux consultants can offer urgent phone-based help for diagnosing problems within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • SGI/Irix
  Major Linux versions for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and indicates an individual's networking knowledge at the master level. Cisco CCIEs can handle even the most difficult issues associated with network design, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs represent an excellent value because their depth of expertise allows them to solve even the most intractable problems quickly. In typical instances, less qualified engineers can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes. Few service providers make Cisco CCIEs available to assist small and medium sized businesses. Progent can provide quick phone contact with a Cisco authorized CCIE so your company can get urgent assistance for serious network infrastructure issues that are crippling worker efficiency but are not within the scope of your ordinary computer service providers. Progent's CCIE consultants can connect to your environment using the latest on-line support technology to provide quick, safe, and affordable diagnosis and repair. Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading selection of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) products.

• Certified MS Windows Support
  Progent's Microsoft-expert online service experts can provide computer system problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can assist your company with a wide variety of platform support services including Microsoft Windows Server 2022 solution design and migration consulting, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 migration (help, assistance, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint Server 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a wide range of remote PC desktop support including Windows 11 integration and designing and implementing Microsoft 365 cloud solutions for Windows desktops.

• CISM and CISSP Premier System Security Specialists
  Progent's accredited CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions that can improve the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or help your company to clean up quickly following a serious penetration. Security services available from Progent cover thorough network security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after malicious assaults; setting up firewalls; designing secure architectures for off-site and mobile communication; securing your messaging infrastructure from spam and directory harvest attacks; and initiating round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced remote consulting services to help organizations of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine local IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.

• Help Desk Call Center Support
  Progent's Help Desk Call Center service offerings for small and midsize businesses with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are ideal for smaller companies who don't have the resources to assemble and manage an in-house Help Desk Call Center but who require quick communication with a dependable Call Center with professional telephone assistance plus the in-depth expertise to escalate the most challenging problems to advanced consultants.

  Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the leading PSA platform for managing service requests, ticketing, ownership, status tracking, and metrics.

  Progent's Call Center consulting expertise can guide you in creating an effective new Help Desk or enhancing your current organization, evaluating or customizing Help Desk Call Center application software to address the particular needs of your company, or providing temporary online personnel to supplement your internal Call Center resources during unusually busy situations such as software transitions, mass updates, or installing new business software.

  Progent's Call Center team of veteran information technology professionals gives your computer users in Irvine California immediate contact with a large support resource with extensive experience delivering telephone-based support and remote repair service for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk the reputation as a major contributor to company performance, and Progent's goal is to solve rather than merely track technical problems.

• Applications Support: Training, Development, and Troubleshooting
  Progent's Applications Consulting staff offers phone-based professional consulting support and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, custom development, and training for familiar Microsoft business applications including CRM, Project, Office Word, and Microsoft Office Excel. For more on Progent's expertise, customization, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

  Progent's Mac experts can support the creative elements of Macintosh systems by providing phone-based help support and training in imaging, audio, and motion video. Progent's consultants offer assistance in a large selection of Macintosh creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs such as scanning or digitizing audio/video or establishing an audio/video post production lab.

  Online Network and Server Monitoring Support
  Progent can provide businesses in Irvine California online network monitoring support based on MS System Center Operations Manager network monitoring, customized by Progent to suit your environment so your IT support is proactive rather than reactive. By uncovering potential issues before they evolve into downtime, remote monitoring can ward off inconvenient and costly service failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems that support a variety of platforms.

Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.