Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. For this reason, ransomware assaults are typically launched on weekends and late at night, when support personnel are likely to take longer to recognize a break-in and are less able to mount a quick and forceful defense. The more lateral progress ransomware is able to make inside a victim's system, the more time it will require to recover basic IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide you to carry out the urgent first phase in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware experts can help organizations in the Providence area to identify and isolate infected devices and guard undamaged resources from being penetrated.

If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Providence
Modern strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and infiltrate any available backups. Files synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration almost impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a ransom fee in exchange for the decryption tools required to recover scrambled files. Ransomware attacks also try to steal (or "exfiltrate") files and hackers demand an extra settlement in exchange for not posting this data on the dark web. Even if you are able to restore your network to an acceptable point in time, exfiltration can be a big problem depending on the sensitivity of the downloaded data.

The recovery work subsequent to ransomware breach involves several crucial phases, most of which can be performed in parallel if the response workgroup has enough members with the necessary skill sets.

  • Quarantine: This urgent initial response involves arresting the sideways spread of the attack within your network. The longer a ransomware assault is allowed to run unchecked, the more complex and more costly the restoration process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Containment processes include isolating affected endpoints from the network to block the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This covers bringing back the network to a basic useful level of capability with the least downtime. This process is usually the top priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their business. This project also demands the widest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, productivity and mission-critical apps, network architecture, and secure endpoint access management. Progent's ransomware recovery team uses state-of-the-art collaboration tools to organize the complex restoration effort. Progent understands the importance of working rapidly, continuously, and in concert with a client's managers and IT group to prioritize tasks and to put vital services on line again as fast as possible.
  • Data recovery: The effort necessary to recover files impacted by a ransomware attack varies according to the condition of the network, how many files are encrypted, and which restore techniques are needed. Ransomware assaults can destroy pivotal databases which, if not properly closed, may need to be rebuilt from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server rely on Active Directory, and many financial and other mission-critical platforms depend on Microsoft SQL Server. Often some detective work could be needed to find clean data. For example, undamaged OST files may exist on employees' desktop computers and notebooks that were not connected at the time of the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including administrators.
  • Setting up advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and medium-sized companies the advantages of the same anti-virus tools deployed by some of the world's biggest corporations including Netflix, Citi, and NASDAQ. By providing in-line malware filtering, identification, containment, repair and forensics in one integrated platform, Progent's ProSight Active Security Monitoring lowers TCO, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This requires working closely with the ransomware victim and the insurance provider, if there is one. Services include determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement with the victim and the cyber insurance provider; negotiating a settlement amount and schedule with the TA; confirming compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency payment to the hacker; acquiring, reviewing, and using the decryptor utility; debugging failed files; creating a pristine environment; mapping and reconnecting drives to reflect exactly their pre-attack condition; and recovering physical and virtual devices and software services.
  • Forensic analysis: This activity involves learning the ransomware assault's progress throughout the targeted network from start to finish. This history of how a ransomware attack progressed within the network assists your IT staff to assess the impact and uncovers vulnerabilities in policies or work habits that should be corrected to prevent later break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect variations. Forensic analysis is typically given a top priority by the cyber insurance provider. Since forensic analysis can take time, it is critical that other key activities like business resumption are pursued concurrently. Progent has an extensive team of IT and cybersecurity professionals with the skills required to perform activities for containment, business continuity, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered remote and onsite IT services throughout the U.S. for more than two decades and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes consultants who have been awarded high-level certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security consultants have earned internationally recognized certifications such as CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also offers top-tier support in financial management and Enterprise Resource Planning applications. This breadth of expertise gives Progent the ability to identify and consolidate the undamaged pieces of your information system after a ransomware attack and reconstruct them rapidly into a functioning system. Progent has worked with leading cyber insurance providers like Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting Services in Providence
For ransomware system recovery services in the Providence area, call Progent at 800-462-8800 or visit Contact Progent.


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