Eugene Consulting for Network Service Providers

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Eugene
Progent's consulting services for IT service organizations in Eugene Oregon allows you to provide your clients Progent's consulting and Help Desk Call Center support under your own branding as a transparent supplement to your in-house IT services group. This can put you on the fast track to add to your revenue, flesh out your service catalog, satisfy your customers, and improve your bottom line.

Progent's nationwide roster of network infrastructure engineers, PC integration and troubleshooting specialists, network administrators, and cybersecurity consultants have worked as transparent supplements to the IT staffs of some of the country's biggest IT service firms. Progent's range of technical knowledge allows you to add to the scope of your IT support business, and Progent's close integration with your support team lets you promote and protect your branding.

Progent is an IT support company with 20 years of experience delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private IT services company in the world. Progent has delivered remote IT support and consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)

Using Progent's Services With Your Own Brand
Progent's reseller program for network service organizations offers seamless resale to your clients of professional IT services. Progent invoices you directly and performs under your instructions to provide your customers consulting and support services under your brand. In addition, Progent has a low-cost Off-hours Support Program for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the enabling technology behind an efficient Help Desk. But modern ticketing systems are not just costly to license and staff, but also a hassle to configure and maintain. Small or niche IT support firms seldom have the required financial or human resources. Progent's Service Desk and ticketing solution gives IT support organizations an economical way to keep their own branding while delivering their clients responsive desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing program for IT service companies takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing services enable you to expand your physical and virtual support workload, the range of technologies your firm can handle, the number of locations you can service, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT support organizations include:

• Progent's remote desktop service team delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during standard business hours.
• Standard service hours are 5am to 7pm Pacific Standard Time, five days per week.
• Extended support is offered at extra cost.
• Optional onsite service in major metros is available throughout the US at additional cost.
• You retain complete control of your customers and invoicing.
• Your customers submit requests through your custom branded Internet portal, an 800 number, or by sending an email to your dedicated mailbox.
• Each client request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified remotely until they are closed.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service organizations allows your support team to act as a single point of contact for practically all technical guidance and troubleshooting your customers may require. You can grow your staff and core in-house competencies at your own pace without having to turn down opportunities due to a lack of expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent works as a transparent supplement to your in-house support team, under your management, and bills you rather than your customer.
• Granular Billing: Progent bills by the minute to minimize expenses.
• Extensive Reporting: Progent uses an advanced reporting platform to make sure all services performed are thoroughly documented. This makes it easy for your IT support organization to shift service responsibilities to in-house personnel when you have enough people and appropriate technical skills.

• Safely Expand Your IT Support Practice: You can quickly and safely accept additional jobs outside your main areas of expertise and open additional geographies without assuming the risks involved with expanding your head count too rapidly.
• Re-enforce Your Name: You can improve your positioning as a comprehensive network support provider by delivering more solutions to more clients using your own company name.
• Flesh Out Your IT Support Catalog: Progent offers top-tier support in a broad range of IT disciplines and can be a reliable resource for growing your IT service operations.
• Rapid Escalation: Thanks to a large team of top-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
• Keep Your Customers Satisfied: Satisfied clients are loyal. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help from your competitors.
• Online Technical Support Professionals: For two decades, Progent has delivered remote network support ranging from Help Desk support to advanced consulting. Efficient online support saves money and produces fast results.
• Top Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.

Progent's Areas of Expertise for Eugene, Oregon Companies
Progent's seasoned team of certified consultants can provide Eugene, Oregon companies a wide array of remote consulting and troubleshooting services. Areas of expertise offered under Progent's consulting program for IT service providers include:

Find Out More Details About Progent's Reseller Program for IT Service Organizations in Eugene, Oregon
For additional information about Progent's reseller support for network service organizations in Eugene, Oregon, call 1-800-993-9400 or visit Contact Progent.