Augusta-Richmond County Consulting for IT Support Providers

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Augusta-Richmond County
Progent's consulting support for IT service organizations in Augusta-Richmond County Georgia allows you to offer your customers Progent's consulting and Help Desk Call Center support using your own branding as a transparent supplement to your regular IT support group. These services can put you on the fast track to grow your revenue, close gaps in your service offerings, satisfy your clients, and increase your bottom line.

Progent's nationwide roster of network experts, desktop support technicians, IT administrators, and cybersecurity professionals have worked as transparent expansions to the support groups of some of the country's largest IT service businesses. Progent's breadth and depth of expertise enables you to widen the scope of your IT service practice, and Progent's close integration with your support team helps you strengthen and protect your branding.

Progent is a network support company with two decades of experience providing online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network engineers of any independent computer support firm in the world. Progent has delivered online technical support and consulting to clients in every state in the country. (Check out testimonials from Progent's clients.)

Using Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service providers offers seamless resale to your clients of world-class IT services. Progent bills you directly and performs under your direction to deliver your customers support services under your brand. In addition, Progent offers an affordable Extended Hours Support Service for customers who require access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing is the heart of a successful IT Call Center. But enterprise-grade ticketing systems are not just costly to acquire and staff, but also a hassle to configure and manage. Smaller IT support companies rarely have the required financial or human resources. Progent's Help Desk and ticketing program gives IT support firms an economical way to keep their custom branding while delivering their clients world-class desktop support built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT service firms leverages Progent's investments in highly scalable ticketing software, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing solution allow you to increase your support workload, the range of technologies your firm can handle, the number of locations you can service, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT support organizations include:

• Progent's remote desktop support staff delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard work hours.
• Normal service hours are from 5am to 7pm PST, five days a week.
• Extended support is available at extra cost.
• Optional on-premises service in major metro areas is offered throughout the US at additional cost.
• You have full control of your clients and billing.
• Your clients submit requests using your branded Internet portal, a toll-free number, or by sending an email to your designated mailbox.
• Every customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified remotely while they are active.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service firms allows you to act as a sole source for virtually all technical guidance and troubleshooting your clients may require. You can grow your team and core IT skills steadily without having to turn down opportunities due to a gap in expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent works as a seamless extension of your in-house support team, responding to your coordination, and bills your firm instead of your client.
• By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
• Extensive Service Reporting: Progent utilizes an enterprise-class service reporting system to make sure all services performed are thoroughly documented. This allows support group to transfer service assignments to internal consultants once you have sufficient people and relevant technical skills.

• Safely Expand Your Service Practice: You can easily and efficiently take on additional opportunities beyond your main fields of expertise and serve new geographies without the risks involved with increasing your full-time staff too quickly.
• Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT service provider by offering more services to more clients under your own brand.
• Add to Your Services Portfolio: Progent offers top-tier expertise in a broad array of IT disciplines and can be a dependable resource for growing your IT support business.
• Fast Problem Escalation: With a sizable team of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
• Keep Your Clients Happy: Happy customers keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise outside the fold.
• Remote Technical Support Professionals: For 20 years, Progent has delivered online network support from Help Desk support to advanced consulting. Effective remote service cuts costs while delivering quick solutions.
• Advanced Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP, CISA, and GIAC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Augusta-Richmond County, Georgia Organizations
Progent's nationwide team of certified consultants can deliver Augusta-Richmond County, Georgia organizations a wide array of remote technical guidance and debugging services. Areas of expertise covered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Consulting Support for IT Service Firms in Augusta-Richmond County, Georgia
For more information about Progent's consulting support for IT service organizations in Augusta-Richmond County, Georgia, call 1-800-993-9400 or visit Contact Progent.