Winston-Salem Consultants for Network Support Organizations

Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Winston-Salem
Progent's consulting services for IT service organizations in Winston-Salem North Carolina allows you to provide your clients Progent's consulting expertise and Help Desk support using your own branding as a seamless supplement to your regular IT services team. This can help you grow your revenue, close gaps in your service catalog, create happy customers, and increase your profits.

Progent's nationwide team of network infrastructure experts, desktop support specialists, network admins, and cybersecurity professionals have acted as transparent adjuncts to the IT groups of some of the country's biggest IT support firms. Progent's breadth and depth of technical knowledge enables you to add to the capabilities of your IT support business, and Progent's transparency lets you elevate and preserve your branding.

Progent is an IT support firm with 20 years of experience delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network engineers of any private computer support firm in the world. Progent has provided online IT support and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Reselling Progent's Services Under Your Branding
Progent's consulting program for IT service firms offers transparent resale to your clients of professional services. Progent bills you exclusively and works under your direction to deliver your clients support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for customers who need access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are the enabling technology behind an efficient IT Call Center. But full-featured ticketing platforms are not just costly to license and staff, but difficult to set up and manage. Small or niche IT support organizations rarely have the necessary budget or personnel. Progent's Help Desk and ticketing solution offers IT service firms an affordable way to retain their company branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing solution for IT support organizations takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing solution enable your IT service firm to increase your support workload, the range of technical issues your business can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT support firms include:

• Progent's remote desktop service staff delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during standard work hours.
• Normal support hours are 5am to 7pm PST, five days a week.
• Extended hours support is offered at additional cost.
• Optional onsite support in larger metros is offered across the US at extra cost.
• You keep full control of your customers and invoicing.
• Your clients enter service requests through your branded Internet portal, an 800 phone number, or by sending a message to your designated email address.
• Every end user request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated remotely until they are closed.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service firms allows you to become a single source for virtually all IT guidance and troubleshooting your customers may need. You can build your team and core in-house competencies at your own pace without being forced to turn down opportunities owing to a lack of in-house expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent acts as a transparent supplement to your in-house support team, under your management, and invoices your firm instead of your client.
• Granular Billing: Progent charges on a per-minute basis to reign in expenses.
• Detailed Service Reporting: Progent uses an enterprise-class service reporting system to ensure that all services delivered are fully described. This makes it easy for support group to shift account assignments to internal consultants once you have enough staff and appropriate skill sets.

• Safely Grow Your Service Business: You can quickly and affordably accept more jobs beyond your main areas of excellence and serve new territories without exposure to the risks associated with expanding your full-time staff too rapidly.
• Strengthen Your Brand: You can improve your positioning as a comprehensive IT service provider by delivering more solutions to more customers using your own company name.
• Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a wide range of technologies and can act as a dependable reservoir of skills for expanding your IT service operations.
• Fast Problem Escalation: With a large team of senior consultants available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
• Make Your Clients Satisfied: Happy customers are loyal. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for help from your competitors.
• Online Technical Support Professionals: For 20 years, Progent has provided remote IT support ranging from Help Desk support to advanced consulting. Effective remote support saves money and produces quick solutions.
• Top Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP, CISM, and GIAC. Find out more details about Progent's technology certifications.

Progent's Practice Areas for Winston-Salem, North Carolina Organizations
Progent's veteran roster of certified consultants can provide Winston-Salem, North Carolina organizations a broad array of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service firms include:

Find Out More About Progent's Reseller Program for Network Service Firms in Winston-Salem, North Carolina
For additional information about Progent's reseller support for network service firms in Winston-Salem, North Carolina, call 1-800-993-9400 or see Contact Progent.